The cardholder disliked the service provider or merchant. StubHub claims 100% customer satisfaction, but refused to refund me even $1! Dont click on those slick Ads! If you can not find this easily, search the banks online help pages for Dispute a charge or Chargeback. While many chargebacks can be initiated online, your bank may require a phone call for large chargebacks or for chargebacks requiring additional documentation. These deadlines are the same as those for billing errors. If you prefer to bank in-person, some branches still have open lobbies, despite the current public health crisis. De Ruyter New York, Progressive RV insurance Blowing me off. Who is ED Magedson - Founder, Ripoff Report. 2. Whether your bank has made a mistake on your statement, you received a defective product, or your credit or debit card was used without your permission, federal law and Federal Reserve regulations protect your rights when you need to dispute bank charges. We do not offer financial advice, advisory or brokerage services, nor do we recommend or advise individuals or to buy or sell particular stocks or securities. If submitting your chargeback request online is not an option, you can call your bank via the phone number on the back of your credit card or customer service phone number. In this way, disputes are a means of protecting consumers against fraud. If something goes wronga product is not delivered, a service isnt as described or your request to cancel a subscription remains ignoredchargebacks provide a consistent mechanism and process for you to resolve billing errors. We may receive compensation when you click on links to those products. StubHub I spent almost $1,000 on StubHub to surprise my daughters with 12th row, we arrived, someone else was in our seats with physical tickets with our seat numbers! After this, the only way your account with us can be reactivated is for you to authorize us to charge a card again. To dispute a charge and submit a chargeback, you must identify the transaction in question and work with your credit card issuer to initiate the process. refund from an airline when your flight is canceled, Credit card fraud vs. identity theft how to know the difference, Do Not Sell or Share My Personal Information. Related reading: Credit card fraud vs. identity theft how to know the difference. My life mission is to get my $600 back. Bogus Celebrity Advertisements FACE & Skin CREAM Ripoff! If it is decided that the dispute is closed in your favor and your bank or credit card company refunds you back the funds (closed in your favor) your account will remain deactivated. Remember that usually, you can only dispute charges that have already posted. When listing tickets, you are in complete control of the price, but Im sorry they did not sell at the price you wanted. Once the bank makes its decision, it will provide that to you in writing along with an account credit if your dispute is successful. A credit card can be preferable to cash for covering wedding costs. You should have the option to opt for a refund on the StubHub wallet page in your account on the desktop site. i.e., customer buys ticket through stubhub for $100, Stubhub pays $85 to the ticket seller and keeps $15 for itself. Editorial Note: We earn a commission from partner links on Forbes Advisor. At this step, the acquirer receives and reviews the information compiled by the merchant. Regardless of how you initiate your chargeback request, your bank will walk you through providing the information they require. In this guide, Ill focus on how to dispute a charge that deals with a merchant billing error or other associated issues. I see a previous representative tried to leave a voice mail with you letting you know that because you didnt make all your money back on your resell, we refunded you your buy fees as a one time courtesy. Also your average order (in dollars) is likely much larger so the consequences of an accident are more dire for the customer. Instead I get smoke screens, delay tactics, threats like the below, and form letters talking about e.g. Knowing how and when to use chargebacks is one of the ways in which you can become a more savvy consumer and user of credit cards and financial products. RV involved in hail storm , my RV roof started to leak progressive RV insurance is trying to play the blame game, Kalyan Pathuri Scamming Experiences Over Years - Investment scam is the elephant in the room that everyone is aware of yet doesn't acknowledge in the open, and that is the very act that every investment scammer out there takes advantage of. Plus, earn an additional Free Night Award after you spend $60K in purchases on your Card in a calendar year. These must be assembled and submitted according to the the requirements of the bank, and the time limits imposed by the card network. Let us show you how much you could save. If this is not intentional, I would like an explanation of why you think your use case is so special that you cannot take any actions to make it more difficult for people to accidentally purchase tickets on your site. 4x points for purchases made at restaurants worldwide, at U.S. gas stations, on wireless telephone services purchased directly from U.S. service providers and on U.S. purchases for shipping. Provided you can, contact the company where you bought the defective product and ask for a refund. For more information, please see our Some banks also offer automated phone services, voice messaging or a callback system so you don't have to stay on hold while you wait to speak with someone. The card companies have better leverage against StubHub to get refunds than each individual claim. What Happens if You File a False Chargeback Claim? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. READ: Foreign websites steal our content, Click Here to read other Ripoff Reports on Stubhub. Jennifer reviews, fact-checks, and evaluates wikiHow's legal content to ensure thoroughness and accuracy. Consider sending your letter using certified mail with returned receipt requested, so you know when the bank has received your letter and can calculate the response time. Most banks have a toll-free fraud line that is available 24 hours a day, seven days a week. You might be able to push it back to whenever you asked for a refund. I know you will argue otherwise, but there is nothing about your use case that prevents you from adopting Amazons policy. The merchant and their bank will then have a period of time, usually around 10 days, to respond to the banks inquiry. I want reimbursement for tickets and hotel. Celebrity Skin Cream wrinkle cream rip-off advertisements US Based and Foreign companies bilked consumers out of Hundreds of Millions of dollars over the past 7 years. Your minimum credit card payment is a small percentage of your balance, but it could be big trouble. Follow the prompts to dispute a transaction or talk to a customer service agent, and explain that you want to initiate a chargeback due to a defective product. I read somewhere that if you dispute a StubHub charge, they will lock you out of your account until it's dropped. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Aren't most of stubhub's ticket sales secondary sales? Commissions do not affect our editors' opinions or evaluations. If a product didnt arrive, contacting the person or company you bought it from is often the best first step. Your credit card APRs will increase when the Federal Reserve raises interest rates, but you can take steps to reduce the financial stress. When they use the word "marketplace", what it really means is thatyou just got scammed. Terms and Conditions Apply. Improve earnings, maximize rewards and track progress toward dream trips. I can only assume, since you never address this in your responses, that you have this policy because accidental purchases enhance your profitability at the expense of your customers. This way, a charge is removed from the consumers account and the issuer is able to charge back the cost to the merchant when deemed appropriate. How to Request a Stubhub Refund [98% Success] - DoNotPay Depending on the nature of your chargeback request, the credit card company may request that you also submit supporting documentation via mail or through a form on its website. In addition to regulatory protections, your bank, credit card issuer or card association may provide you with additional rights. For security measure, require any purchase over $500 to respond to a text message confirming the purchase. One of the most common reasons a cardholder may request a chargeback is the identification of fraudulent or unauthorized transactions on their account. There is a lot of back-and-forth momentum, many moving parts, and lots of variables involved in navigating the process. Show customers why they should trust your business over your competitors At some point in the past, StubHub saved my credit card information. StubHub Stubhub sells tickets without permission San Francisco California, STUBHUB StubHub refuses to refund concerts during Covid 19 even when event is cancelled or postponed a year later San Francisco CA, Stubhub Viagogo Policy changes after agreement was already in place. This post contains references to products from one or more of our advertisers. The next best place to start may be your bank's website or mobile app. Think of it this way: If youre not willing to file a police report on the person who made the purchase without your permission, you shouldnt try to dispute the purchase. Solutions for your business are just a click away. Finally, you can always submit your chargeback request in writing to your credit cards address for Billing Inquiries. Note that this address is usually different from the address where you send your credit card payments. Some still require cardholders to call their local branch. The posting time indicated is Arizona local time. I can see it being a problem that stubhub has to refund $100 -- as it is then out $85 unless it can recover from the ticket seller. Charges with an incorrect date or amount charged, Charges for undelivered goods and services, Failure to post payments or credits for returns, Failure to send bills to your current address, Charges for which you request clarification or written proof of purchase, 6 points per dollar on eligible purchases at hotels participating in the Marriott Bonvoy program, 4 points per dollar at restaurants worldwide, U.S. gas stations, wireless telephone services purchased directly from U.S. service providers and U.S. shipping, 2 points per dollar on all other eligible purchases, Earn a free-night award each card renewal month (up to 35,000 points), Receive 15 elite night credits to jump-start status, Must spend $60,000 in a year for second free-night award. A bank dispute is the process through which a cardholder rejects fraudulent or inaccurate charges on their credit card statement with their issuing bank. When shes not working, youll find her planning trips to visit unique filming locations, historic libraries and thrilling theme parks. This federal protection only extends to purchases over $50, and the sale must have taken place in your home state or within 100 miles of your address. We have filed criminal charges Cleveland Georgia, ENDBAR FOUNDATIONS INC efi demolition equipment, Endbar Foundations Screwed me out of $2000 on the 1st job and $29,970 on the 2nd Job over 10 Months of work gone. What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? The issuer will also claw back the disputed amount from the acquirer. The exact number of days you have to dispute a charge varies based on a number of factors, including what the charge is for, the card association and bank policies. strict standards for business conduct. Among other protections, you have the right to accurate billing, protection from unauthorized charges and the right to dispute charges for goods or services that are different than described. They say this is impossible, but is it really? Only 2% of bank disputes ever progress to the arbitration stage, which is an entirely different process that involves the card network acting as an independent third-party. "One of the most common bank disputes is a fraudulent charge by someone who has stolen your credit card or debit card information," Mardock says. I never intended to purchase these tickets. Cancellation Fees : r/stubhub - Reddit For credit cards, you are not liable for any unauthorized charges if the theft involved your card number and information and not the physical card itself. Geeks Ondemand LLC, Lizeth Lagomarcino Papaleo Geeks Ondemand LLC, The Geeks Mob SCAM! Given everything I've read on here, this seems way too good to be true. They also provide a sample letter you can use. Resolving a bank dispute can be worth the effort, especially if a large sum is at stake, your credit score is at risk or you just want the satisfaction of a resolution, even if the sum is small or the outcome won't affect your credit. I am beyond upset that I lost $600 to these crooks. These cards offers 2% cash back on most, if not all, of your purchases, but some come with caveats. Consulting with a chargeback expert can make a huge difference in your win-rates and help keep your chargeback ratios low. If so, they forward the information along to the issuer via the card network (Visa, Mastercard, etc.). Most people will just take the hit and not complain. Finally, the free night award certificate with a redemption level of 35,000 points or less can get you hundreds of dollars in potential value each year. The Forbes Advisor editorial team is independent and objective. I contacted StubHub multiple times and they would not refund my money. However, if the merchant responds that the charge is valid and provides documentation supporting their claim, your bank will evaluate the information that the merchant provided and determine whether to issue you a credit for the disputed charge. Best Parent Student Loans: Parent PLUS and Private. Now, this step isnt required to dispute a charge with your credit card company if the issuer has other avenues to request a dispute. Hold times for phone calls can be long especially when customer service personnel have been reduced by pandemic-related cutbacks but if you have enough time and patience, you should be able to connect with a live person. This is the only way to ensure that the process operates as it should. Loyal Nordstrom shoppers may appreciate the opportunity to earn rewards, but Nordstrom Credit Cards come with restricted redemption options. If your dispute is complex and likely to require multiple contacts or steps to resolve, take notes about each contact, including when it occurred, what was determined and what follow-up actions are needed. If the chargeback is either accepted or not disputed, your bank will notify you that your billing dispute is closed and will provide an account credit to offset the disputed charge. Well also provide a step-by-step guide to help you navigate the system successfully. The only resource you need to become an expert on chargebacks, customer disputes, and friendly fraud. Either its at a merchant you dont recognize, or its for a purchase youve made, but in the wrong amount. Rayleigh, Essex, SS6 7UP. Tell us has your experience with this business or person been good? File your review. Some bank disputes can prove easy to settle. Any active listings you have on our site will be deleted. But should you not be able to receive a warranted refund or other acceptable resolution from the merchant, a credit card dispute should be your next step.
disputing stubhub charge with bank