It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. Step 2. Lastly, you will search and scan the My BT QR code. Install the MyBT app, it will allow you to map the Wi-Fi strength and show you the ideal location for the disc (s) 0 Ratings supertedster Contributor on 11-07-2020 2h37 11,739 Views Message 4 of 4 Re: Does BT Wifi disc require a physical ethernet connection to work? If you get any future issues post back and let us know. Make sure the vents on the back of your Wi-Fi Disc are clear of obstruction. It's a pain having to move it and shift the settee to reconnect each time. Contact the BT helpdesk if you need a replacement, Electronic devices hate liquids: dont place devices and power adapters where it's damp or near sources of water or splashes, Product may cause scratches or marks if placed on fragile surfaces (for example, veneered wood or delicate fabrics). What's the admin password and why do I need it? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I'm sure I saw in the app or on the router homescreen that it can be done using the WPS button, but I can't find it again. Simply plug a network cable into the back of your BT Smart Hub 2 into one of the 4 Yellow Lan ports and the other end into the yellow port on the rear of the disc. I have not tried a full reset of the 'SmartHub' as I have quite a few port forwarding rules set and don't want to lose them. Go to your hub's settings in the My BT app and choose Update wireless network. Restart is one of the simple and popular methods to help you solve technological problems. How do I change the name of my wireless network? 27-03-2019 There's one . Try restarting your Whole Home Wi-Fi. I spoke to a chap on the phone yesterday regarding a different issue and he says they are just TP-Link repeaters branded as BT so they should be able to work with Vodafone.Is there something in the Vodafone settings I need to change in order to allow access or something? Do you want to learn how to set up a BT WiFi disc with simple steps? The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Avoid obstructing it with the carpets or blocks. Try some helpful tips if you don't want to spend time looking for the best place to place your BT disc: Put the disc between the hub and where you expect to reach the strongest internet signal. On the home screen, selectMore,Your wi-fi networkand thenSet up new disc. Wait for it to be turned off for about 15-30 seconds, Step 4. So you can check our upcoming post for more details! Also, it's an impressive piece of kit on paper. Besides, keep the BT disc away from other electrical devices. This will guide you through the set-up and suggest the best location for your disc. Find a spot between your hub and the weak wi-fi area. You can navigate to this information by clicking on the relevant tile on the home screen or via the Your Wi-Fi Network section in the More menu. Step 3. Hopefully, you will see this guide on fixing BT disc flashing red is useful and beneficial. If you're using Premium Whole Home Wi-Fi, you can't. There are no serviceable parts and opening them poses a risk of electrical shock, This device has been evaluated for and shown to be compliant with European Guidelines when installed and operated with a minimum distance of 20cm. No action required - it takes approximately 60 seconds to fully turn on. If you wish to connect more discs by Ethernet, you'll need to connect them to the Ethernet port on another disc. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. The light should change to blue after about a minute, BT Whole Home Wi-Fi FAQs - Set-up and installation, BT Whole Home Wi-Fi FAQs - Benefits and comparisons, BT Whole Home Wi-Fi FAQs - Settings and functions, BT Whole Home Wi-Fi FAQs - System requirements. After removing the hub in the third step, you must pair it again and set it up. 29-01-2019 15h30. Your first disc will use the Ethernet port to connect to your hub (router). When I plug the disk in to the router and follow the steps on the app the disk goes from a flashing blue to a static red and not connecting however, on the Vodafone broadband app it shows as a device connected to the network? My BT app has been intelligently updated to be your perfect Wi-Fi companion. 20h48. You can now unplug the cable. Check the connection between the Openreach modem and the main and turn on the lights before activation. BT WiFi works via a Wi-Fi Disk combination and Smart Hub 2. Set mode 1 for the complete WiFi Disc instead of setting mode 2. After that, you must take out the Ethernet cable from both the disc and the hub. Go to Advanced Settings and choose Wireless. The next step to fix BT Wifi disc flashing red light should be taken after you find the best location is to power cycle or restart the BT Smart Hub. Step 3. On the home screen, select. Black discs are just compatible with the BT Smart Hub 2 and will not work with non-BT service suppliers. on The best spot for your Wi-Fi Disc. In general, you want to position your discs approximately halfway between the first disc and the area you're looking to get wi-fi coverage. You will enjoy experiencing the free-hassle, stable, and fast wireless network with BT disc. I am having the same problem. Plug one end into your Wi-Fi disc and the other into your Business Smart Hub 2 to start pairing. If you find your wi-fi blind spot isn't quite covered, try moving your Wi-Fi Disc further away from your BT Business Smart Hub 2. All discs for 2.4GHz and 5GHz use the same Network name (SSID), so most devices will see it as a single network. These easy steps will quickly have you up and running. For guidance on setting up your Hub, see Connecting and set up of your BT Hub>. The LED will flash blue slowly. First check the Ethernet connection from your hub (router). If it's the white "WholeHome Wi-Fi" disc then it forms part of a Mesh Network with other white Discs, in which case yes, one of the discs must be permanently connected to the router. 19h54. on Lets tell your customer service team about the situation you are encountering. Problems with Complete Wi-Fi, what do I do? Re: Setup Complete Wi-Fi (Black disc) without cable? I can't install an add-on disc. on This depends mainly on the size of the house but also on factors, including the floor number and if the walls are particularly thick. However, by opting for BT's Whole Home Wi-Fi service instead, you'll get comparable services that work with other routers and broadband from other providers. 11h57, on Remove the disc and insert it where you want. Step 4. You can get better and more reliable wireless network connectivity when giving the BT WiFi disc a proper setup. 1. Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. There's one in your Hub box. Running the WiFi Discs setup again is the next step you need to take. This is a must-have device if you face speed problems anywhere in your house. However, one disk of him is sufficient for most properties. If you don't use the app, you should place the disc halfway between the hub and where the Wi-Fi signal is weaker. Only your first disc can be connected to the hub (router) using an Ethernet cable. I received my package today and saw the ethernet port on the back of the disc along with the instructions stating to connect the ethernet cable. Does a Wi-Fi Extender slow down Internet speed? 17-08-2019 It will then connect wirelessly to the hub after a few mins. The best spot is a clear space off the floor close to a power socket. on If you encounter any issues, access the BT official website's support team. Working out the best location for your Complete Wi-Fi Disc is straightforward. Getting started with your BT Business products, Finding the best location for your Wi-Fi disc. My router is downstairs in my lounge behind the settee with the disc upstairs in my man cave. Within two minutes, follow the instructions on your device to connect. Unplug the disc from the mains and plug it in at the preferred location. Step 5. This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. The red light often indicates a potential problem when it appears on your device. 20h48, No, It's a Wi-Fi disc, it connects to the other disc(s) or Smart Hub 2 wirelessly.Install the MyBT app, it will allow you to map the Wi-Fi strength and show you the ideal location for the disc(s), on BT Complete Wi-Fi comes with the Smart Hub 2 and one Wi-Fi Disc, the idea being that if there's a Wi-Fi blackspot in your house, the Disc can be installed to ensure that you have house-wide access . The following simple steps will help you switch the mode 2 set to mode 1: Step 1. Step 6. In the My BT app, go to Hub settings and select Update Wireless Network. The Hub Admin password allows you to update the Hub's wireless network and the Hub and disc light status. Pair the complete WiFi disc to the hub again. On the home screen, select More, Your wi-fi network and then Set up new disc. 15h25. Now, if you face this problem, you can follow the detailed steps in our tutorial. This disc can help you solve the internet connection problem because it plays a role as a wireless extender to boost your wireless signal. Take a look at the video and information below about getting set up. You can check if your wireless network speed is faster after installing a BT WiFi disc by running a WiFi speed test. All discs for 2.4GHz and 5GHz use the same Network name (SSID), so most devices will see it as a single network. While keeping the Ethernet connection back to the router, you can also put the disc farther from the hub. Announcements, Guides & Community Updates. What does the orange LED on the disc mean? Just plug in the cable in the discs RJ45 socket and it'll join your Whole Home Wi-Fi network. Set Up the BT Wi-Fi Disc via the Ethernet Cable, Set Up the BT Wi-Fi Disc via the Mobile App. You can then use the lan port on the remote disk to connect other devices to your network. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. The disc connects to the hub with the strongest signal, and walking around the house increases the signal from the hub, greatly reducing the chances of hitting an uneven surface. You'll need to set up a BT ID to access the My BT app. Now, youve finished learning a step-by-step guide on setting up a BT WiFi disc. Ask for an engineer to install Openreach if you dont have My BT app. If after attempting to add a new add-on disc to your network, the LED is permanently red, please see I can't install an add-on disc. If you don't have access to the app, we recommend you place the disc midway between the Hub and the location in your home that has poor wi-fi. Plug your Wi-Fi Disc into your Business Smart Hub 2 Your Business Smart Hub 2 comes with an Ethernet cable (the one with yellow ends) ). I've had my Black Wi-Fi disc working fine, but twice now it has lost connection and turned red. The light on your disc will turn red wait until it turns solid blue again before continuing. Wonder if any one else has had this problem? Built-in wi-fi technology automatically . I have one of mine connected to an 8 port switch! Alternatively, follow these steps to connect using an Ethernet cable in the hub box: Step 1. Watch this short video to set up or follow the steps below it. If the speed gets slow, you must adjust the position after setup. I have the same issue, 3 disc pack and 2 disc pack plus One disc (total 6). It'll even work out where to put your Wi-Fi disc and check the strength of your wi-fi signal in every room. 18h07. But if you cant move it, dont worry, your disc will work OK. In the My BT app, go to Hub settings and select Update Wireless Network. Bell Equipment Return: 6 Steps to Get a Free Device Return, 10 Best Wifi Extender For Xfinity: A Definite Buying Guide [2022], BT Wifi Disc Setup: 2 Piece of Cake Methods [Definite Guide]. Unplug the Ethernet cable from both devices. Do not use it if it is damaged to prevent danger. In this case, it means the BT WiFi disk can not be connected to the network. You can use the ethernet port on the disk to pair it with your hub. Keep the disc and device away from the water sources. Just plug in the cable in the discs RJ45 socket and it'll join your Whole Home Wi-Fi network. For further troubleshooting and support see What does the orange LED on the disc mean? Networks are treated as one entity, so you don't have to use many different passwords to connect to them. 17-09-2019 on Plug your Wi-Fi Disc into a power socket and turn it on. 17h39. You will see the question, what does your home look like?. on Yet, if you have more than 3 or 5 bedrooms, you will likely need a second or third disc. It helps you easily update the hub, wireless network, and disc LED status. Plug the internet cable into the modems LAN 1 outlet. Unplug the cable. 31-01-2019 I will monitor the situation over the next week or so but I have every confidence that all will be ok from now on. You'll need to update your wireless devices with the new details. The range of the discs can vary significantly depending on the operating environment and the location. Step 4. Press the power button on the back of the disc to switch the disc off. After knowing the causes of the BT complete wifi disc flashing red, you should find the proper solution immediately. Besides, you also update the useful information about this device from our post. Ask questions and share tips with other people 24 hours a day. If you are looking for the best wifi extender for Xfinity, visit our blog for recommendations. Just 'Bit the Bullet' and reset my Smart Hub (after saving the settings to an external file) back to factory settings. The light will change to flashing red, but will go back to solid blue after a few seconds. This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. @JimWooly21Thanks for posting and welcome to the BT.com community forums. A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address. Once done, unplug the device from the power and move it to the recommended place through the app as step 1. Please follow the instructions in the add-on disc user guide for your Whole Home Wi-Fi product and then follow the installation process as shown in the app. If you don't have this or want to know more see What is a BT ID and how can I get one? To use the app, go to Google Play Store if youre an Android user or App Store if youre an iPhone user to download and install it. Wait a few seconds for the completed connection. According to BT, it's compact, reliable, and guarantees flawless WiFi in each room of your home. You'll need to set up a BT ID to access the My BT app. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. 11-07-2020 gibbylinks. BT Complete Wi-Fi boosts broadband strength with a Wi-Fi "disk". Hi@gibbylinkswelcome to the community and thanks for posting. How to set up your Complete Wi-fi Disc Watch on Set up a BT ID Download the My BT app Set up your Smart Hub 2 Connect your Smart Hub 2 and Wi-Fi disc Where should I put my Wi-Fi disc? Restart is one of the simple and popular methods to help you solve technological problems. 10-07-2020 5 Discs work fine, the 6th disc turns blue when wired to the hub but turns red as soon as it is disconnected. You can navigate to this information by clicking on the relevant tile on the home screen or via the Your Wi-Fi Network section in the More menu. The LED will then flash blue for a few seconds whilst it connects, before turning solid blue. Try moving the disc closer to the one connected directly to your hub (router). 17h28. You may want to adjust the position after set-up if your speeds are slow. The extension can never, however, be as quick as your router, so that is all it means. It is a small and smart booster supporting speeding your internet connection signal up and expanding the network range. This will guide you through the set-up and suggest the best location for your disc. On the home screen, select More, Your wi-fi network and then Set up new disc. F. ollow the complete guide to double-check the disc's location: Step 1. 20h19. If you don't have this or want to know more see What is a BT ID and how can I get one? Just plug your hub in and follow the instructions on the 4G Disc packaging and in the help guide. Had to factory reset the Smart Hub 2, then factory reset the first dsic (which was paired successfully originally), and then reset the second disc (which was the one causing the issues). If you are a new customer, the company will provide you with a BT ID through an email for activation. Hi@gibbylinks I would start by getting your SH2 high up or in a better position which is probably the reason it is losing connection. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. You can do this from the Settings menu or manually turn each disc off then on. You can manage your BT account without difficulty when using the My BT app. Step 2. Thanks. 22h29. Also, it is unable to receive a stable connection from Smart Hub. Range will vary depending on obstructions (such as walls and electrical equipment) and interference from other wi-fi devices. 20h47. Step 3. You can do this from the Settings menu or manually turn each disc off then on. Is there another way to pair it without connecting to the router by Ethernet cable? 27-03-2019 Once downloaded, you can check each room's WiFi signal and see if any other devices are connected. The quickest and easiest way is by using the BT Business app. 19-08-2019 It will support you in monitoring the companys online services while accessing the process. BT Hub, BT Voyager and Connected Devices GPL code. Everything you need to know about BT WiFi disc. I have several devices connected to this switch and they all work just fine. I have had the SH2 and Disc for over 9 months and it has never lost connection. We advise against doing this though and suggest contacting us to request an additional Wi-Fi Disc. You can then unplug it and move it to your chosen location. If you're using Whole Home Wi-Fi or Mini Whole Home Wi-Fi, you can. Contact BTs ISP if you still see the red light. 31-03-2019 Below are an easy guide allowing you to do this process: BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc. 31-01-2019 It means your device cannot connect to your hub, You can connect with an ethernet cable or move it closer to the hub, Wow. Usually this is about halfway between the two devices. How do I Change the Name of My Wireless Network? For example, if you want a stronger signal upstairs and the hub is on your ground floor, you should place the disc near the upstairs floor or your ground floor ceiling. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Maintain the rooms temperature from 0 to 40 degrees Celsius. Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc. Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. Getting started with your BT Business products, - Finding the best location for your Wi-Fi Disc/Wi-Fi Plus. The Hub admin password allows you to update the Hub's wireless network and the Hub and disc light status. Hi@JimWooly21 thanks for the update and good to hear all is working ok now. Step 5. Alternatively, follow the steps below to connect using an ethernet cable. How do I set up port forwarding on my BT Hub? This device is a powerful booster supporting you in reaching a reliable and consistent network connection. On the home screen, select More, Your wi-fi network and then Set up new disc. Does the disc have to connect via ethernet? on Please follow the instructions in the add-on disc user guide for your Whole Home Wi-Fi product and then follow the installation process as shown in the app. BT Hub 5 on 70 meg BB. Where should I install the Wi-Fi extender? Press this button and wait until all lights are off, Step 3. The sales rep should really make this clear if so. 2h37. 15h36. When the light on the disk turns solid blue, it is connected. Yes. You can still set up your disc without it. I have tried turning off my 'SmartHub 2' for a few minutes and then turning it back on before once again trying to pair up the 'Disk'. Again the light will turn a solid blue. What does the orange LED on the disc mean? Below is the simple instruction to complete this process: Step 1. On the rare occasion you need to place a Wi-Fi Disc outside the reach of your Smart Hub 2, your Wi-Fi Disc can be connected to your Smart Hub 2 via an Ethernet cable. The simplest method to check if there is an issue with your Wi-Fi disc setup is to inspect the lights. If you know why this problem happened, are you sure to find the proper process with detailed steps to solve it completely? Add the new network name or password. 20h43. If you are not the mobile account owner, you must ask the original owner to provide another ID for your account portion. Proceed to the location in your house BT app is guiding you. The LED is permanently red and the new disc doesn't appear in the app. Hi, you can follow these steps:- Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc- The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes- You can now unplug the cable. There's one in your Hub box. What is Complete Wi-Fi and how do I get started? Thanks for making and sharing it! Initially with the ethernet cable attached the hub light turns to a constant blue after a few minutes but when I disconnect the ethernet cable the light turns to a flashing red after a couple of seconds and remains a flashing red. Ordered a Hybrid Connect device? Use a needle or paper clip to press the factory reset button for about one second. If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting. Open the Hub Manager by typing 192.168.1.254 in the browser. The BT Wi-Fi Disc is a device with a small size and round shape placed anywhere in your workplace or house to generate a wireless network. on Initially when I received the 'Smart Hub 2' and 'Wi-Fi Disk' everything set up with ease. Ideally, try moving the disc closer to the one disc connected directly to your hub (router). Do not use it if it is damaged to prevent danger. If it's the black "Complete Wi-fi" disc, then the ethernet connection is used to pair the disc to the router and can then be dispensed with. You can use the ethernet port on the disk to pair it with your hub. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. They will support you in checking the whole device's status and fixing its potential problems. You can consider this method as the last resort, even if your Shaw modem flashing green. If you're a new customer, we'll have created your BT ID when you joined. Switch the modem to prevent it from interrupting while receiving messages or calls after activation. Problems with Complete Wi-Fi, what do I do? Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. Once logged into it, tick the Mode box to choose Mode 1. Go to your nearest store or order a new shop online for new cables. If you don't have access to the app, we recommend you place the disc midway between the Hub and the location in your home that has poor wi-fi. You will see the light on the device change into orange but return to solid blue within one minute. Come near BT Smart Hub and detect POWER, Step 2. Step 2. The light on the BT Complete Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes. 0 Ratings. But here is the best part. It'll even work out where to put your Wi-Fi disc and check the strength of your wi-fi signal in every room. You can also use the Ethernet ports on these discs for devices such as TVs and printers. Use the disc location checker in the My BT app to find the best location for your disc. Set up the BT disc through an Ethernet cable. Ihad the same problem as Jim. The next step is disconnecting the disc from the cable and moving it to a suitable location in your house. If you're a new customer, we'll have created your BT ID when you joined. You can follow internet usage, bill, and products of the UK companys extras. Having some issues trying to connect my BT whole home wifi disks to my Vodafone router. If you feel it is hard to seek a solution to your problem, you may ask for help by choosing Chat on the same site. I've sent you a Private Message with details on how you can get in contact with the mod team. When the BT disc appears in blue light, the disc and hub are successfully connected. Yes, you can locate a disc a long distance from your hub (router) - for example, in an outbuilding - and have an Ethernet cable connection back to your hub (router). This is awesome info. 01-04-2019 This will take you through the setup and suggest the best place for your discs. For more help, see this video on a simple set-up of an extra disc:   Yes, on the rear of the case press theWPS Wi-Fi setupbutton for about one second. How to install an add-on disc | BT Whole Home Wi-Fi - YouTube 0:00 / 0:54 How to install an add-on disc | BT Whole Home Wi-Fi BT 33.5K subscribers Subscribe 49 52K views 5 years ago. Here are detailed steps for restarting the hub: Step 1. If you want to replace it, ask the helpdesk to change the new one. There has to be a reason for this happening. Follow the simple steps below to set up Smart Hub 2: Step 1. However, you can only sign up and get the WiFi warranty if it is a BT Fiber Broadband customer using the Hub 2 router. Thanks but it's only disconnected 2 maybe 3 times over 8 months. Position all parts, including power adapters, away from heat and sun (for example, away from radiators, window sills or other electrical equipment that can get hot), Keep area ventilated (for example, dont put in cupboards or behind sofas) and dont block any vents with objects or thick carpets, Keep cables out of young children's reach, Only use power adapters provided by BT for this specific device. The quickest and easiest way is by using the BT Business app. Step 1. What to Do if I have Issues Setting the BT Disc Up? You should consider some things below to set up BT disc with care and safety: Keep all devices away from the Sun and heat. Step 5. You must also set up Smart Hub 2 for BT disc to get faster. Announcements, Guides & Community Updates. Premium Whole Home Wi-Fi & Whole Home Wi-Fi 6. This article will give you a specific explanation of this problem and a full tutorial on fixing it. Not got the app? On the home screen, select More, Your wi-fi network and then Set up new disc. You need the My BT app to find out where to place your discs for the best signal. Youve found a great location for your Wi-Fi Disc. It also gives you the sketches and drawings suggesting the best location for setting up BT WiFi Disc. 3. Do BT Wi-Fi Discs work with other routers? This will guide you through the set-up and suggest the best location for your disc. Then, you connect the Ethernet cable's other end to the BT hub. You can download the My BT app from the App Store or Google Play Store. BT's complete Wi-Fi service expands the coverage of your WiFi network by using mesh networking technology. 13-04-2019 Factory reset the disk attached to the hub (router). Alternatively, follow the steps below to connect using an ethernet cable. Plug one end into your Wi-Fi disc and the other into your Business Smart Hub 2 to start pairing. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. Are you seeking a step-by-step guide on BT wifi disc setup? The light flash red and within a few seconds turn solid blue The first thing is the number of the disc; next is care and safety. What is Complete Wi-Fi and how do I get started? When pairing is finished the light on your disc will turn solid blue this can take up to five minutes. Depending on where you live, you can type "My BT" to 81192 and wait for a download link from the company. Finally, if the first two attempts can not solve the issue, call the number on the BT website. Meanwhile, mode 2 is suitable for compatibility because several devices dont work well with wireless network connections.
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how to set up bt wifi disc without app