<>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 58 0 R 99 0 R 156 0 R 167 0 R 178 0 R 209 0 R] /MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Before you begin uploading your documents explore some of our frequently asked questions about the submit proof process. 4 0 obj Snap a picture of your proof document, then tap. Please call us first! You cancheck your documents status onlineat any time. Information on how a service provider can integrate the National Verifier into their existing business models is available within theNational Verifier API Specificationsdocument. 2023 Q Link Wireless. When a Third-Party Identity Verification (TPIV) validation is not verified through any of the National Verifiers automated data sources, the consumer can submit documentation to resolve the error(s) related to their identity. <>>> Step Two: Fill out and sign the ISA. You can also complete the Household Worksheet online (this worksheet will be released later this month.) Log in to complete an order, upload documents, view order status, check usage, refill account or recertify. The National Verifier, not Appalachian Wireless, determines your eligibility to receive ACP. No, providers that are an ETC in the state or territory only need to file elections with USAC to participate throughout that entire state or territory. <5ITYx8Bw Z. If you dont have your Enrollment ID, click Forgot your Enrollment ID? and look up your account using your birthday, SSN, and Zip Code. stream Any non-ETC broadband provider seeking to qualify for expedited approval must file an application describing: Provider applications for review must establish a sufficient showing that the provider has met the criteria for expedited review and approval, as outlined above. Customer Care & Technical Support. If you have not qualified for ACP Below are various types of TPIV errors that a consumer may receive and documentation needed to resolve the errors. To help consumers resolve specific address errors, see below. Listed below are various ways to submit your proof documents. Have the necessary supporting documentation prepared for the application you are submitting. Step 1: Head to the AirTalk Wireless website at www.airtalkwireless.com . All other marks are the property of their respective owners. Check On Your Lifeline Cell Service Application. Once youve placed your proof into an envelope and affixed the prepaid mailing label, ship it to: Once logged in, check the Required Proof Documents table and look at the Status column. To prove your household income meets the federal poverty guidelines, you will need to upload one of the following documents in the National Verifier: The prior year's state, federal, or tribal tax return. It looks like we ran into an error sending your email. 2023 FAQS Clear - All Rights Reserved What types of proof of low income do you accept? For your convenience, we provide a fax cover sheet for you to print out and submit with your proof documents. What do I need to do to complete my application using National Verifier ? Lifeline Support Center If consumers are mailing in documents, they should always include a cover letter with their application ID and name so that USAC can match their documents to their application. The National Verifier (NV) is Lifeline's centralized application system. What proof of Social Security do you accept? You may need to submit a copy of your proof of identity, proof of participation in a government program, or proof of income. What types of proof of government programs do you accept. For more information on the Affordable Connectivity Pilot Programs, please visit https://www.fcc.gov/acp-pilots. All Rights Reserved. You can seek approval to participate and approval of alternative eligibility verification processes on the same application. Current income statement from an employer or paycheck stub. >i8if;pHnh6/+rm;F3W}4Nz0 Have your FCC username and password from CORES on hand. It looks like we ran into an error checking your coverage. How can you get free internet through the government? Documents showing proof of participation in a government program. Just bring all of them. The National Verifier Eligibility Check allows Lifeline service providers to connect their online applications with the National Verifier. Consumers must be at least 18 years old to qualify for Lifeline. On November 15, 2021, the Infrastructure Investment and Jobs Act (Infrastructure Act) became law. How do I upload or submit proof documents? The Affordable Connectivity Pilot Programs are meant to increase awareness of and facilitate enrollment in the ACP. CTIA The EBB Program will conclude when the fund is expended or six months after the end of the public health emergency. Forthefastest possible processing, upload your documents online viawebcam,mobile device. If the consumer qualifies for both the Lifeline and EBB Program benefit, the benefits can be applied to the same service, up to the total cost of the service. and documentation supporting verification of eligibility, and (8) certifications from the household that the information included in the application is true. How do I upload my proof documents by webcam? All Rights Reserved. Phone Unlocking The provider must describe how its alternative process collects the household applicants: (1) full name, (2) phone number, (3) date of birth, (4) e-mail address, (5) home and mailing addresses, (6) name and date of birth of the benefit qualifying person if different than applicant, (7) basis for inclusion in program (e.g., SNAP, SSI, Medicaid, school lunch, Pell Grant, income, providers existing program, etc.) How do I upload my proof documents by fax? Log Into Your Q Link Account Enter your email and password to login. How do I upload my proof documents online? Click here to submit your proof of low income now! If you send your documents by fax or mail, please allow 10-15 business days. Repeat this process for all of your documents. 2) An Eligibility Document. A broadband provider must have provided broadband Internet access service as defined by Section 8.1 of the Commissions rules to end-users prior to submitting the application. You can check the status of your application in the portal. FCC staff will contact you if additional action or information is needed to process your application. Service providers must send the completed agreement to us along with the information below: Lifeline Carrier Name https://www.S@MPLELifelineProvider.com/. We accept several types of proof oflow income. Avoid sending any dark or blurry copies or pictures. It also gives you 3 GB of RAM, so you can keep multiple apps open and move effortlessly between them. 499 East Sheridan Street Dania, FL 33004. What kind of file formats are allowed for uploading my proof documents online? Broadband providers wishing to participate in the ACP should review the information on this page, and the associated program requirements and procedures set forth in the Releases section to determine how to participate in the ACP. If you do not know your enrollment ID, provide your phone number for us to reach you. State Fees. Online Log in or create a new account and upload copies of your proof documentation. To fulfill its obligation of evaluating provider approval applications, the Bureau reserves its authority to review and evaluate for completeness and accuracy the specific application information submitted as approval process. Instructions to help consumers complete the ACP application, Household Worksheet, and Recertification Form are available in English and 9 other languages on our ACP consumer website. 2023 Universal Service Administrative Company. Verify the information you have submitted so far is correct and click "Continue". Provide a printed map (such as an image from Google maps) that contains a pin and latitude and longitude coordinates identifying the location of the consumers primary residence. )e2qt^IXK:Gv[LmqP:,DitftT\$&IYsm{ai-Ai'u(NVlD&&VxyZh\UEH7[u;kZxRuv4M}m wgDS!`8 5:4u %uH@#lu!|`UPlwf8 6 94{ec9{q\6 How do I send my proof documents by mail? Once approved by the Bureau, providers will have to file an election to participate in the EBB Program with USAC. The Bureau will administer this expedited application review process consistent with the Order. To apply for Lifeline, a consumer must generally use the National Verifier application system. Phone Guides What proof of government programs do you accept? Wilkes-Barre, PA 18773. Complete a Lifeline Household Worksheetif someone else at your address already gets Lifeline. Broadband providers wishing to participate in the ACP should review all applicable program requirements and procedures in the Commissions Order (FCC 22-2) and any subsequent guidance for compliance with the ACPs requirements. USAC strongly recommends including a Household Worksheet with your application: English Spanish ( Household Worksheet Instructions also available in 9 other languages) Complete the application and Household Worksheet and send them, along with copies of your proof documentation, to: ACP Support Center. Then, simply follow the steps below to upload your proofs: Step 1: Head to AirTalk Wireless . AT&T, Cox, Mediacom, and Xfinity from Comcast all offer low-income internet for about $10 per month. The DOB document must be one of the following: Permanent resident or permanent resident alien card. * Review theAMS Resolution Guidefor more details on the error resolution process outlined below. If they wish to register a service provider website domain, that can be provided within the available National Verifier APIs (referenced in the National Verifier API Specifications document), service providers must provide them in the following format. The prior years state, federal, or Tribal tax return, Current income statement from an employer or paycheck stub, A Veterans Administration statement of benefits, A retirement/pension statement of benefits, Unemployment/workers compensation statement of benefit, Federal or Tribal notice letter of participation in General Assistance, Divorce decree, child support award, or other official document containing income information. How long will it take to verify my proof documents? The money goes straight to your ISP, which will deduct it from your bill every month until six months after the pandemic is officially over or, more likely, until the program runs out of money. We will contact you to let you know if you need to submit proof. Ask your company for assistance with submitting your proof documentation. Website & Use Terms Fully and accurately complete all fields marked with an asterisk (*). The Infrastructure Act also expressly authorized the Commission to conduct outreach for the ACP, including providing grants to outreach partners. The FCC Lifeline program can provide reduced-cost or even no-cost internet access. These must be answered for your application to be complete. The National Lifeline Accountability Database (NLAD) allows service providers to enroll Lifeline eligible consumers in the program and manage their Lifeline subscribers. Please providea copy of the document that shows your Benefits allotted income. If you arent sure what documents to send, click these links for lists of the acceptable types of documentation you can upload: Upload copies of your documents using any of the following methods. Eligible telecommunications carriers (ETCs) in the states or territories where the ETC is designated can elect to participate in the ACP by filing the appropriate information with USAC and do not need to seek approval from the Bureau. Step Three: Email Lifeline Program with subject line: NVEC ISA: 2023 Universal Service Administrative Company. You will have to show proof of income, like pay stubs or a tax return, when you apply for the EBB Program. Here are all of the types we accept: Make sure the proof document you submit fully shows your low income. Providers should upload a narrative document as an attachment to the application (by clicking the paperclip icon at the bottom of the page) describing how the provider meets the ACP requirements. Click on the "Upload" or "File" button, and select the document you'd like to upload from your computer. PSAP Information Follow the instructions on that page to download and print your fax cover sheet and to submit your proof by fax. So if it isn't uploading, or you're afraid it didn't go through, don't worry about it. 2023 Q Link Wireless. If possible, log in to the National Verifier portal and resolve the AMS error by simply dropping a pin on our mapping tool, indicating the consumers primary residence. Need Help Logging In? The online application is available at the ServiceNow portal. How do I upload my proof documents by email? The provider must describe the processes it (or a third-party) uses to verify the requested information above, including the applicants identity and eligibility, and must explain why the providers alternative process will be sufficient to avoid waste, fraud, and abuse. The Commission adopted the rules and policies creating and governing the EBB Program on February 25, 2021. Wireless Emergency Alert The National Verifier is a database that validates consumer information to streamline enrollment in federal programs. After you provide the required information and submit, CORES will generate a new FRN for you. First, set up an account in CORES by creating a username and password. For approval of an alternative household eligibility verification process, the provider should describe: (1) its alternative process collects the household applicants identifying information and required certifications; (2) the processes it (or a third-party) uses to verify the requested household information, including the applicants identity and eligibility; (3) an explanation of why the providers alternative process will be sufficient to avoid waste, fraud, and abuse; (4) an explanation of how it trains its employees and agents to prevent ineligible enrollments, including enrollments based on fabricated documents; (5) an explanation why does its process is sufficient to prevent waste, fraud, and abuse and why any of the above information is not collected; and, (6) describe why its established program requires approval of an alternative verification process and it is required to explain why it proposes to use an alternative verification process instead of the National Verifier eligibility determinations. Assurance Wireless service is not available in all states/areas and may vary by state. To provide USAC with more information about a consumers primary address, use one of the following methods: Several other documents are acceptable to resolve an AMS error. If you need assistance or have any questions related to address changes or the National Verifier, please contact us at [emailprotected] or (800) 234-9473. Use the Tribal Mapping Toolavailable to service providers in NLADand print the results. What if I am randomly chosen for an Annual Verification Audit? x[oTG#;c]BHK%$*"BHy to_{;M@p~_?WOO]|^>\b~8|'~v^_wegU]\o'7//z$bD=qo^,~w7VWkQ9dvZ]H[Xr4ChPb,yYb+{&w@Uae +tgeh^D6dVj)h: wUab_gg_qw71r?^|ir-tU)Rp`9ChVVft5 h&(Y$.P4BLEt98:)(:pDN9g:6W)#uh!fN To check your status, follow these simple steps: Once we receive your documents, it will take up to 7-10 business days for us toprocess and verify them. Do not use the options below if the consumer is seeking the enhanced Tribal benefit: To resolve a duplicate address error, consumers must prove they are an independent economic household by submitting aHousehold Worksheet. A household is a group of people who live together and share income and expenses (even if they are not related to each other). How do I upload my proof documents online? An unexpired drivers license or federal, state, or Tribal identification card, Utility bill (but not a phone bill from the consumers Lifeline provider), Current income statement from an employer, paycheck stub, or W-2, Most recent state, federal, or Tribal tax return, An official letter from a federal, state, or Tribal government/agency, Confirmation from local USPS that the address is a deliverable address. On August 5, 2022, the Commission adopted rules establishing the Affordable Connectivity Outreach Grant Program and the Your Home, Your Internet Pilot Program, which is designed to increase awareness of the ACP, specifically among recipients of federal housing assistance. How do I know my proof documents were received? Step 2: Choose Service > Upload Proofs ." Choose upload proof service at AirTalk Wireless You can also complete the Household Worksheet online (this worksheet will be released later this month.) For more information about or support with CORES and FRNs, see CORES Help at https://apps.fcc.gov/coresWeb/publicHome.do?faq=true. Here's what you need to apply: 1) Government Issued Photo ID or driver's license. Service providers looking for a compiled list of acceptable document examples should visit our acceptable documentation page. How do I apply for emergency broadband benefits? To resolve a duplicate address error, consumers must prove they are an independent economic household by submitting aHousehold Worksheet(Spanish Version). Never submit original copies of your documents. Title: USAC Letterhead Template 1 Author: laura.carollo@usac.org Keywords: National Verifier Secure Server Document Upload Process Created Date: 10/18/2018 3:41:14 PM 1 2 Quick Self-help Tools Plans & Service Activation & SIM Card Annual Recertification Device Help Bring Your Own Number Bring Your Own Phone Check Status My Q Link Account Apply for Service / Sign Up The following chart displays the errors that require additional information. Please call us at 1-888-898-4888 if you have questions. 2023 Universal Service Administrative Company. A broadband provider can be an ETC or a non-ETC, and could include cable providers, wireless Internet service providers, or non-traditional broadband providers like community-owned networks, electric cooperatives, or municipal governments. Step 1 Submit an Entry Step 2 Selection of Applicants Step 3 If You Are Selected Step 4 Confirm Your Qualifications Step 5 Submit Your Immigrant Visa and Alien Registration Application Step 6 Submit Supporting Documents Step 7 Interview Step 8 Prepare for the Interview Step 9 Applicant Interview Step 10 After the Interview Mail Complete the cover sheet and send copies of your proof documentation to the address below. Step Two: Fill out and sign the ISA. Assurance Wireless Click "Continue". Let us know if you liked the post. Provide any available map that makes the consumers location identifiable to USAC, and circle the location of the primary residence. What types of proof of low income do you accept? You will be able to use the staging environment for testing purposes without a signed agreement, but a signed ISA is required to establish an API connection with the National Verifier production environment. Its goal is to simplify the application process for programs such as EBB and Lifeline, as well as future broadband subsidies. 2023 Q Link Wireless. If USAC cannot find a consumers ACP eligibility, identity, or address in a database, they will need to show proof. The federal guidelines of the Lifeline Program require us to verify proof of identity. How long will it take for you to verify my proof documents? Create your signature and click Ok. Press Done. After a consumer qualifies for the Lifeline program through the National Verifier, their service provider must enroll them in the program. If you successfully submitted your application, you will see applications that are submitted, require additional information, or have been closed and received a determination. Existing ETCs in the jurisdiction can file elections without seeking Bureau approval to participate in the ACP. Head to the AirTalk Wireless website Step 2: Choose My Service > Check Status or you can directly go to this link by clicking: airtalkwireless.com/check-status/ . 1-888 321-5880, What is Lifeline Box 5040 Upload an image of the BACK of your ID from your phone's photo gallery or take an image of the back of your ID. For more information, please watch this video. If you participate in more than one government program, you only need to upload a copy of proof showing participation in ONE of the programs. Plan Add-ons After you apply, you will have to contact a participating provider to select an eligible plan. FAQs Expedited Application and Approval Process. You can get the EBB discount on your home Internet or cellphone bill only if you sign up. Your email address will not be published. That leaves more than $2.7 billion still available to help low-income households get broadband service at a reduced cost, according to an FCC tracker page. You will need these to log in. Go to GetEmergencyBroadband.org to apply online and to find participating providers near you. Consumers are only allowed one Lifeline benefit per household, not per person. endobj Technical work is required to establish an API connection. How do I send my proof documents by mail? To upload your proof documents using a mobile device, follow these steps below: Taking pictures of your documents on your mobile phone is the fastest way to get approved. With the full launch of California on December 18, 2020, all 56 states and territories have fully launched in the National Verifier. The Verifier centralizes authority for eligibility determinations with the Universal Service Administrative Company (USAC)a not-for-profit corporation that has administered Lifeline since 1998and includes a set of standardized processes and supporting data systems. Yes. Citizenship or Naturalization, The Last 4 digits of your social security number or full Tribal ID, Unemployment/Workers compensation benefits, If you are resolving this error using the online application, you will use the mapping tool in the application to help USAC find your address, If are resolving this error by mailing in information to USAC, you may show a map that clearly shows your physical address or location, including latitude and longitude coordinates (coordinates are required if you are on Tribal lands), Drivers license or other valid government, state, or Tribal ID, If you are resolving this error using the online application, the worksheet will appear in the application to complete, If you are resolving this error by mailing information to USAC, you must complete the paper form and mail it to the Lifeline Support Center, Shows life activity within the last 3 months, Current income statement, such as a paystub. Must Be your documents. Need help with our website or service? Service providers must send the completed agreement to us along with the information below: The API ID (s) they would like to register for National Verifier API production access. Assurance Wireless is not currently available in your area. Once logged in, click on the Webcam section. Copies or pictures should be clear and easy to read, and they should not be dark or blurry. Make sure it is a valid file type before uploading (PDF, JPG, JPEG, PNG, GIF, BMP, TIF, TIFF). Only persons who have been determined to be eligible by the USAC National Verifier should complete this Enrollment Form. An official, unexpired document that has their first name, last name, and last four digits of their Social Security Number (SSN4) on it to resolve an error message about their SSN4, An official, unexpired document that has their first name, last name, and date of birth on it to resolve an error message about their date of birth, and, Official, unexpired documents that prove their date of birth, Recent state, federal, or Tribal tax return, U.S. government, military, state, or Tribal issued ID, Statement of benefits from a qualifying program, Unemployment/workers compensation statement of benefits, Statement of benefits from a qualifying program document, Eligibility confirmation from state eligibility database with administrator. Submit your proof documentation using any of the options below: Online Log in or create a new account and upload copies of your proof documentation Mail You can submit applications and proof documents by mail to the address below. If coordinates are known, write them on the map. Please note that proof documents sent by mail can take more time to process versus other forms of uploading. If you did not receive the email please check you junk/spam folder and white list the email sender to ensure receipt of future communications. to learn if you and your household qualify. The Bureau encourages all potential broadband provider applicants review all applicable program requirements and procedures as set forth in the Commissions Order (FCC 22-2) and any subsequent guidance for compliance with the ACPs requirements. On November 15, 2021, Congress created the Affordable Connectivity Program, a long-term, $14 billion program, which will replaced the EBB Program. If a consumer does not have any of the documentation listed above, they can submit one document with their DOB and a second with their SSN4 on it.
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