Chat with the representative until a refund has been issued. That happened to me, and although I understand StubHub isn't responsible for a flaky seller, they did not notify me about the tickets no call, no email, no account notification. You will enter your community username and new password and done! OP the seller has until the "ready by" date. Also, as Stubhub changed their policies to pay sellers after the event their is no incentive to deliver the seats early. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. A day later, I see a charge for $495 to my credit card from Stubhub. For more information, please see our Hopped on a 3 hour flight without service and in that time period Stubhub double charged me the seller for ticket sale that occurred over this 3 hour period. Spanish Nights Tickets - StubHub And if so, you may be curious about StubHub if you've never used it before. Many or all of the products here are from our partners that compensate us. I found the tickets for 153 on the website, when I paid for the tickets the price was 153, and as soon as I entered my card details and confirmed the order I got an email that I had paid for the order in the amount of $345.81. But, issues really are rare to happen in getting your tickets. Seems like nothing but questions on this site with no answers. Easy sales process: Do I need to worry that theyre trying to see if they can get more for them elsewhere and that they might back out of the transaction, or is there a valid reason they might be doing this that Im missing? Im in the same situation, How did this get resolved did you receive your tickets or a refund? Needless to say this happened 7 times with me calling the company each time telling these are the same tickets, that I have sold and can someone please make this stop, I was told it was being escalated and sent to tier 2, I continued to call after 5 days because I never received my money from the sales, I was to wait 7 days, I was told to put in a new payment method, they then took 400.00 from my checking account saying I would have to pay for all those tickets that was cancelled and not delivered, I said, "But I called you daily. How do I know I can trust these reviews about StubHub? The event is today and I still don't have my tickets Print. The Stubhub site indicated the tickets would be available by December 29th as a mobile transfer, a method commonly used these days. Hi all! Did you find it helpful? Nonetheless, Stubhub refused to honor the sale and I was forced to delist them on Seatgeek where they were distressed sold at approximately 1,000 less than the Stubhub transaction. Best Homeowners Insurance for New Construction, How to Get Discounts on Homeowners Insurance. so i bought a ticket over 3 weeks ago to see metallica in november and i still havent received my ticket. Ticket was sold and then canceled in this 3 hour period. Help us improve this article with your feedback. No. ook at the 'Ready' date in the order details. For more information, please see our You may not get them until just before that date. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. But it won't charge you a fee just to list your tickets, so there's no risk there. In most cases, tickets arent issued until 24 hours before the event. We are changing the way you register and sign-in to the StubHub Community. If you're on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience. It may be close to the event due to ticket delivery delays. Rather, those fees can fluctuate based on factors such as ticket price and demand. Use of this website signifies your agreement to our, Understanding your order's delivery status. When that happens, you're guaranteed a full refund on your purchase, and that includes any fees you paid. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. and we would be screwed. Why does it out that date if closer to 24 hours? StubHub is an eBay company that began selling and reselling event tickets in 2000. Stubhub does not allow the upload of barcodes upon listing so when they sell, you are required to upload the barcodes - which I did within a couple of hours. I didn't go to the show and instead lost more money than the ticket was ever worth thanks to StubHub. Hell they got there money so send the tickets. How do I sell tickets that have a delivery day on Ticketmaster? by Maurie Backman | If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Stubhub is a marketplace. ConsumerAffairs is not a government agency. Solved: Why would seller unnecessarily delay ticket delive - StubHub How Do I Get Stubhub to Refund a Charge? - GetHuman Some venues, artists, and teams don't release tickets until a couple days before an event. Danielle is the author of this solution article. If there were, we would look for replacements first and foremost as we want you at your event. I called an hour before the concert to learn that my tickets were unavailable. Randy Miller | NJ Advance Media for NJ.com. 3. Also, who has a printer sitting around in the room when they travel? When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. I got an email from StubHub two days before XMAS (ho ho ho ho indeed) telling me they didn't have the tickets. 03-25-2022 10:53 AM. by the end of the day on your order's expected arrival date. With this same logic I could be charged a fee for sleeping for more than 3 hours. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. Upon reading these reviews I became stressed out and felt like I may have made bad decision. still haven't received tickets : r/stubhub - Reddit StubHub sent me a confirmation email saying I had seats 8 & 9 for Mississippi State baseball event. Great question. Original review: April 16, 2023. I knew that Stubhub is a resale company, and that I could get tickets at an inflated price. Hell they got there money so send the tickets. You're protected if events are canceled. Cookie Notice In fact, this card is so good that our experts even use it personally. Instead of paying sellers 5-7 business days after the tickets sold, they were paying sellers 5-8 business days after the event. Call toll-free from the U.S. or Canada, or chat online with support. It should be when you pay for the tickets then the tickets should be sent . Once we got into the venue we were told we had no seats that it was general admission. is there still hope i will get my ticket? We've got you no matter what. If a seller says they have electronic tickets, what reason would they have to not make them available to download until 2 days before an event that is 5 months away? @captain-janeway - Truly, delivery or any issueis rare with the tickets you buy from us. When I called and spoke with Ruben, he said that they sent me an email and since I didn't confirm the sale, their terms are that they get to charge me for the tickets?? Not sure how this malicious tactic is seen as legal. I was told, "This time it is nothing we can do." 4 Things to Know About Buying Tickets on StubHub - Nasdaq Why would I not only forfeit $500 compensation for those tickets I wasn't going to be able to use, but further not "finalize the sell" authorizing them to charge me $495?? Buying tickets on StubHub guarantees you a seat to whatever event you're looking to attend. The total price I had to pay was $400 for ticket and the fee. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Adventures in Reselling: Tickets on Ticketmaster - Cardpe Diem Some teams, venues, or artists put delivery delayson tickets issued to original buyers. Waiting till the day of is bull****. Understanding Homeowners Insurance Premiums, Guide to Homeowners Insurance Deductibles, Best Pet Insurance for Pre-existing Conditions, What to Look for in a Pet Insurance Company, Marcus by Goldman Sachs Personal Loans Review, The Best Way to Get a Loan With Zero Credit. When you receive the barcodes 48 hrs before the game you can enter them and complete your sale. Sometimes, events don't go off as planned. Did you find it helpful? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Some teams, venues, or artists put delivery delays. I get people have gotten bad experiences but when you compare the numbers of fulfilled orders to bad ones, I'm sure it works out to a pretty favorable number. Stubhub purchase stressing me out. Not ready? : r/stubhub - Reddit To check your expected delivery date, look at the 'Ready' date in the order details. Dealing with the same issue here but these were a Christmas gift and I wont be in the same state as the concert! Apple Wallet Tickets Not Tranferrable????? What's tricky, however, is that there aren't pre-set fees. Yes Click here to read our full review for free and apply in just 2 minutes. How to Request a Stubhub Refund [98% Success] - DoNotPay The morning of the concert, there were 179 tickets on StubHub with the cheapest being $140 (cheapest face value ticket through Ticketmaster was $47.25). Some people prefer to spend their money on experiences rather than things. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. If you fall into that camp, then you may be the type who budgets for concerts and sporting events. i have enough stress in my life as is, just want to sort this out and be done with stubhub. What would be a reason for a seller to withhold tickets until night before the show? After the switch, you will enter the email address you use to access the community in order to reset your password. If the listing exists on StubHub and you can transfer the tickets, you're certainly welcome to list them on StubHub. Bought the tickets months in advance and the day of the concert I still hadn't received the tickets. View complete StubHub Return Policy. We keep track of all orders and guarantee delivery by the date in your account. Customer service all the way to your seat, 2000-2022 StubHub. We really do appreciate the feedback though. All Rights Reserved. Thanks. If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. Ticket not available until day before the show? : r/stubhub - Reddit Checking vs. Savings Account: Which Should You Pick? 3/31/23 I called back again because 2 more set of the same tickets came in saying you have sold your tickets, I called again to ask why this is happening. I'm with this person. I never received an email. Unsubscribe at any time. I sold tickets to a concert New edition, I delivered tickets and completed sales in 24 hours, the concert was on 3/30/23, the next day in My email pops up another sale saying I have sold the same 4 tickets, I call StubHub speak to someone to tell them this was happening, I said I was going to shut my account down, I was told by customer service that would not be paid if that happen and he would escalate to tier 2 to see why this happened I asked if I could cancel or delete I was told no. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Help! . We aim to provide readers with the most up-to-date information available about today's consumer products and services. Any answers or advice is much appreciated. I went on to lose both my original ticket value AND the charge to my account. This company will not make things right, do not use this site. same here. "Stubhub is saying they cannot refund buyers because sellers . It is recommended that a seller deliverstheir tickets sooner if they get them earlier than expected. This is why we do not list the specific seat #'s on our listings. I called back on 4/12/23 I was told I will not receive my 864.00 and they were charging me 1100.00 for all the duplicate tickets, I said, "So you have my tickets, my money and you want to charge me more money and I have called you over 10 times trying to get this fixed, what kind of customer service is this." Sorry we couldn't be helpful. I understand you offer guarantee, but I want to make sure I can actually get into the show. In most cases, tickets arent issued until 24 hours before the event. They gave the tickets as a surprise Christmas present to their 14- and 12-year-old girls. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Sorry we couldn't be helpful. If you're using thewrong credit or debit card, it could be costing you serious money. How Much Does Home Ownership Really Cost? We are changing the way you register and sign-in to the StubHub Community. How is that they don't accept refunds, but you also aren't guaranteed tickets? I am in the same boat here what ended up happeneing to you? All Rights Reserved. Thanks! For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. Copyright 2023 Consumers Unified LLC. Called them and they said oh well, no refund. Stubhub NEVER processed a refund and NEVER provided an account credit.
stubhub tickets not available until day before