I ordered another pair, which arrived in perfect condition, and I then sent the defective item back within the required timeframe, utilizing the shipping label provided by FENDI. They say for their returns you only have 14 days..! I was give a web site to contact to voice my complaint which no longer exists. i dunno wat to sayjust feel bad reading this. I bought a ring for my daughter that after a few months the coating had all come off and looked awful. I even offered to pay for it. What is FedEx customer service email address? - EasyRelocated Made in Italy. Saturday: 10am-7pm EST. Will definitely not be repurchasing anything Fendi! After seeing all the reviews Im starting to worry I wont get a refund! If you no longer have the care card, contact Fendi customer service or visit a Fendi boutique for assistance. The mission of the Human Resources Division is to value those who work at Fendi by recognising their potential, developing their talent and consolidating their experience through stimulating opportunities for growth. So far the service has been in line with other luxury brands, but lets wait and see what the overall resolution is. I bought a ring from Fendi with my 21st birthday money, it was a real luxury for me and I was over the moon. They arrived and broke in half 6 weeks later. I have nothing. Fill in this form to send us an email. I asked them to send me proof of how I could have broken the coat and they refused. On 10/13/2022 I placed an order for a pair of sneakers and belt. The Information Systems Division carries out the role of managing the entirety of the infrastructure, procedures and company data with the purpose of supporting the execution of the companys operational and decisional processes. ** **** disputed the transaction with his credit card company on December 7th 2022. I couldnt get them to respond or do what they said I finally got them to send a call tag to ship it back. The item was returned and still havent received a refund after nearly 7 weeks. Fendi said they would take care of it to them tell me weeks later they would repair and send to me. Never again. Problem still not resolved after spending over $600 on crap glasses. The belt got lost. Sign Up For Free G2Crowd Trusted. Its been 10 weeks and Ive heard nothing. I am disappointed and sad to be arguing with a company or a +3k coat that was given to me broken. If you no longer have the care card, contact Fendi customer service or visit a Fendi boutique for assistance. Absolutely one of the most third rate customer support from among the top brands. I purchased a pair of sunglasses online directly from Fendi. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Whenever I asked them where my money is they tell me to wait a few days after arrival of my return. The Division includes the areas of Product Development and Production, Supply Chain & Logistics, Information Systems, and Corporate Social Responsibility. Fill in this form to send us an email. I tried explaining that I didnt use the return labels since I just asked them to return it to sender. If they give me my money back, the bag costs +100 today!!!! I was really hoping it will hv optional additional hook for sling belt attachment. Their logo-heavy detailing and out-there attitude towards kidswear brings fun into getting ready! Oh thats terrible but it appears most Fendi boutiques are known for poor service! But nope. Please find below our worldwide Client Services numbers and hours of service. The opening of the first FENDI boutique a handbag shop and fur workshop followed. another person i know of who also bought tbe brown python (mind you, it costs about $6700) had the dye leak onto her clothing! 6. We will reply to you as soon as possible. Here are 8 tips for writing great reviews. Sent damaged merchandise, accused of damaging the merchandise, treated rudely and talked down to, lied to and lied to again. That is really too bad. DHL even sent us an email to forward to Fendi. I have proof of return and followed up with Fendi on the return. Can't find any other messenger bags that I really like. But don't be too alarmed by horror stories. Try email finder for Free and reach your ideal customer. This flap opens with a magnet to a brown nylon interior with a zipper pocket. The item was returned and still havent received a refund after nearly 7 weeks. How To Contact Fendi | Fendi Headquarters Contact | Fendi Customer Miscommunication and no updates , I will never order online from fendi again . They dont know who or which department. How long had you possessed the bag when this happened? The office also collaborates with other company divisions to identify opportunities for digital and technological innovation that can create value within the company processes or improve user experience. You may also send us an email by filling in the form below and we'll get back to you as soon as possible. ), *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Not to mention, everything I wanted to purchase was SOLD OUT. Furthermore, Fendi is systematically committed to increasing supplier awareness, to ensure the entire Supply Chains compliance with current social and environmental regulations. The opening of the first FENDI boutique - a handbag shop and fur workshop followed. Through digital instruments, we want to offer our clients made-to-measure services and the same exclusive purchasing experience as in a boutique; one that is personalised and highly sought-after. Will definitely not be repurchasing anything Fendi! Are you guys at Fendi serious?? Information provided by various external sources. As they should! I even honestly shared I had a contact who I could purchase the item through overseas, at a european Fendi, for much much less money, so I would still be purchasing from the company. If I could give a zero I would I ordere my daughter a ring for Xmas what is too small I have email fendi on a number of occasions to send the ring back and reorder a bigger size, fendi have not got back to me ..! Get contact details including emails and phone numbers (business & personal). Wallet has aged a bit. I followed the full return process using the prepaid return label that was provided. The Private Clients Relations Departments mission is to develop and strengthen the direct relationship with clients through memorable shopping experiences. 300K+ Plugin Users 47.6177115,-122.2034444 Products. Definitely a brand to completely avoid. I got my husband a pair of pool slides for his birthday last July from their store in Mykonos, Greece only to find actual tears in the rubber from the sides just after month of use. You can find them on the care card included with the slides. I decided the cost of the item exceeded what I was willing to pay for the bag, and I would like to return. I have purchased in just about every designer store and they all have a return policy except Fendi. By evaluating and responding to the economic, environmental and social expectations of all stakeholders, the Corporate Social Responsibility Area works to improve the socio-economic condition of the companys area of influence. This area comprises the Departments of Sales and Marketing Development, Customer Relationship Management, Private Clients Relations, Retail Training, and Wholesale & Travel Retail, all of which collectively operate the different processes that impact upon the companys retail network. Are you sure you want to remove the following item from your Bag? If you no longer have the card, contact Fendi customer service for advice. I was never contacted by the business for resolution. Online presence is a priority, especially for a company like Fendi that has always celebrated its values in uniting tradition and innovation, maintaining consistency with its own origins, but with a vision of the future in mind. Word to the wise, save your money and buy something WAY cheaper. You are using an out of date browser. I was told that the concern would be forwarded to the warehouse. BBB Business Profiles generally cover a three-year reporting period. Well guide you through the process. !They are a terrible company I will from now on not buy anything that has the fendi logo on it let my children and willBe telling people to stay clear of fendi. Please fill the form to contact us if you have any queries, suggestions or feedback about our services. They just keep sending the wrong paperwork to send back so DHL won't take it. The bag features a looping leather shoulder strap with silver hardware and a full frontal flap with a silver Fendi FF logo. Second time I carry it, some threads are cut and I was scared there will be more threads off so I tried to contact them. Needless to say no one has called to set up the **** This has been the worst experience ever. He won the dispute. Customer care | CHANEL Made in Italy. I now am sitting on a useless piece of paper and no gift to show for it. Customer Service. Organisation Model pursuant to Legislative Decree 231/2001. The Governance & Compliance Division is made up of various areas of competence that ensure adherence to laws and procedures in different company environments. I have called the ************ number several times, only to have promises of a supervisor calling me back, or getting hung up on.I have now been told that they don't know where my glasses are therefore can't issue me a refund. Fendi Swimsuit - For Sale on 1stDibs I called to look into the matter. Are you sure you want to remove the following item from your Bag. 1-855-SAVAGE X (1-855-728-2439) 24/7 10 Examples of Effective Customer Service Emails (Plus Tips) Really hope it can be customise. The Product Development and Production teams have the role of bringing together the two worlds of style and industry. The Fendi handbags in our collection include a range of styles . You can now sport that well-known logo on everything from a headband to a polished dress and even a hoodie. *** completed their investigation on 10/26/2022. 2023 Trustpilot A/S. This entails managing raw materials and following the progression and the successive production phases of the products, thus assuring the standards that define Fendis DNA. How To Tell If A Fendi Backpack Is Fake | Parklandmfg BBB Business Profiles may not be reproduced for sales or promotional purposes. Suggested companies are based on peoples browsing tendencies. I bought many slides from high street fashion brands that lasted a lot longer than that. No replacement ************** would call me- a manager. Experience with fendi.com customer service? | PurseForum I received a refund for the item that I did not note as being defective. Contact us by phone: +39 06 94801 461 Monday to Friday, 10am to 7:30pm CET, or complete the form below to send us an email. I contacted the customer to say we had their parcel and asked if they had received ours. Good job fendi. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. It is also responsible for all of the companys informative processes and social responsibility activities. You must log in or register to reply here. Once on 11/23/2022 and once on 11/27/2022. Less than a month later the shoes are already pulling apart all of it. FENDI Vitello King Plexiglass Logo Embossed Large Fendi Sunshine I purchased tights & received the tights on Friday March 5th. They reply to my emails after a week and each time they keep asking me the same photos which I have already sent!!! One would guess that providing official proof of purchase info and images of said issue would prompt a response. Id even be happy without a full refund if they would credit me what I would get by buying it overseas (22% off). I have contacted FENDI twice. We were told after they examined the slides that these tears are characteristic and not a defect!! Claim your profile to access Trustpilots free business tools and connect with customers. Contact Frame USA | Contact Us via Fax, Email, or Call I did everything right and quickly from 12/12 to Jan 2nd. Contact Us | Louis Vuitton But nope. After care is really bad. Basically they took the money and never shipped the shoes. Recently I came across a blue flat pouch clutch men's bag, love everything abt it, the size,design was perfect. Received a wallet back in the day when my g/f (now wife) went to Italy for a work trip. Now granted; it's aged but I've had wallets that have cost 10X less last for longer. Contact Air & Ocean Freight Forwarding How do I reach FedEx customer service Reddit? $2400 that's much!! I call customer service and was told they started processing my order a day before I called and that I would receive it in about 2 weeks. Can you post a photo? I opened the chat box on the website to ask a few questions. Are you sure you want to remove the following item from your Bag. FENDI - Client Services - Contact Us - II Be aware before buying anything from their online store that you will be left alone if any issues. The only reason I dont want to accept a repair is because it would take so long sending it off, the actual repair, then sending it back to me. I bought a coat from fendi on ***** on Jan 2nd I got out the coat from the store as I was packing for a ski trip. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. They are claiming that they are not in receipt of this return. I had to dispute this charge with my credit card company. It had to be returned by Jan 4th or could not even exchange it. Ive been calling North American customer service for 3 weeks now and they been saying issue has been escalated. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They lost a customer and his family for life. After reading about ur unfortunate dealings with Fendi, I will never shop threre again. That is really too bad for Fendi rep of customer service in NY Flagship. We will reply to you as soon as possible. Fendi is a registered trademark of Fendi. ***** the manager did call - only to advise no way they could send replacement and that she would have someone- who was at lunch at the time of the call- reach out to me via telephone to set up an rma to return item for a refund as they cannot do an exchange. Terrible customer service from a so called high end company. I was told the item had not been received by them. 463.3339. Get emails straight from LinkedIn and web, Find email directly in your google sheets, Sales and prospecting practices in-detail, The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. It has been over 30 days since I returned these boots, and I have not received my refund. It became scratched and jewels had fallen out after just a few weeks. Fendi is an Italian luxury fashion house producing fur, ready-to-wear, leather goods, shoes, fragrances, eyewear, timepieces and accessories. The mission of the Visual Merchandising Department is to inspire clients and to showcase our products and our history in the most attractive way possible. No refund for months, no response from FENDI. They are responsible for the creation of products, from development to industrialisation and all the way to quality control of the finished product. i've heard alot about fendi quality issues not so much with their evening bags, but alot with their SPY bags. I call customer service and was told they started processing my order a day before I called and that I would receive it in about 2 weeks. Trying to exchange this ring was the most frustrating experience i've had with vendor, and this is supposed to be a "luxury retailer." We will reply to you as soon as possible. The fendi customer service line told me store managers have discretion on whether to make these exceptions, and she told me she had to contact a higher department to request, which also felt deceitful. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. It may not display this or other websites correctly. Terrible customer service from a so called high end company. You may also send us an email by filling in the form below and we'll get back to you as soon as possible. !They are a terrible company I will from now on not buy anything that has the fendi logo on it let my children and willBe telling people to stay clear of fendi. I went into the store and they took my ring away telling me it would be sent back to Italy and be sorted. *. It takes on the role of a partner, supporting business decisions by ensuring that these decisions are based on robust and objective financial analyses. For a better experience, please enable JavaScript in your browser before proceeding. After seeing all the reviews Im starting to worry I wont get a refund! I contacted the customer to say we had their parcel and asked if they had received ours. I lodged a complaint about the quality of a Fendi product. We'll be more than happy to help and will reply to you as soon as possible. Contact our Customer Care at +61 1800959920. Unbelievable. Spending so much on a bag, it should be indestructable. FENDI Vitello Grace Light Logo Fendi Pack Backpack Black 1114838 Client Services - Contact Us | FENDI Australia Word to the wise, save your money and buy something WAY cheaper. Find out how we combat fake reviews. FENDI - Client Services - Contact Us We're happy to help with any questions you may have regarding purchases, our products and corporate information. Are you sure you want to remove the following item from your Bag. Problem still not resolved after spending over $600 on crap glasses. Are you guys at Fendi serious?? GoFedEx 1.800. Received a wallet back in the day when my g/f (now wife) went to Italy for a work trip. Hosted in the EU. You are very fortunate, Fendi, to have such a treasure on your team. Ive called them and emailed and had no reply from them and every time I call they say it will be sorted by another department. I've bought a lot from Fendi and am very happy with quality and customer service but I'm still just one person! On august 9th I placed an order for a purse for my girlfriend.Shortly after ordering she changed her mind and I contacted fendi to cancel. FENDI - Client Services - Contact Us Called customer service and was advised to go to one of their botiques where they assured me they could help me there and they couldn't. I want the bag NOW! Basically they took the money and never shipped the shoes. 4. i think that i will be furious too! In 1994 she is given responsibility of Leather Goods Accessories and then the direction of the Menswear line. I contacted the Fendi store for a replacement. So far the service has been in line with other luxury brands, but lets wait and see what the overall resolution is. I returned an handbag that I purchased for $2,079.19 on 10/5/22 from Fendi online. There was an issue with the delivery of my items. We will get back to you shortly with a satisfying response. I then took them to Fendi *********** to have them replaced or be refunded. This Fendi monogram is distinguished by a tilting metal F-shaped clasp made of Nappa leather. Fendi Email Format | fendi.com Emails Fill in this form to send us an email. Our customer service hours are Monday through Friday, 9am to 6pm PST. Shop Fendi Collection | Bloomingdale's UAE i'm so sorry this had to happen to you. In 2000 the LVMH Group acquires FENDI becoming in 2001 its majority shareholder. Live Chat 9am - 9pm (EST) 7 days a week By submitting Contact Form, you agree to our Privacy Notice. Surly that for Xmas they would have made this longer. Addressing a question. i cannot believe this company is doing business in this matter. Never again. On 1stDibs, shop a range of Fendi Spy bags. Some of the add-ons on this site are powered by. My husband purchase me a ring for Christmas and it wasn't the right size (not really sure why their ring sizes are S/M/Lnot of those fit properly). Shop for the best Fendi collections for women, men and kids online: fashion show looks, bags, accessories, jewellery and much more. Playtime approved, each piece is created for adventure; get lost in the label's luxury take on everyday essentials. They keep promising to issue a credit note for online but it has not materialised. Fendi email address and contacts - GetProspect They then urged me to purchase as the item was limited and that they could send me a direct link to purchase. Thanks for sharing your experience! It has over 80,000 satisfied customers and businesses all over the world. I paid $430US for the glasses plus tax. Please help me get a credit or refund as they gave me a faulty coat and I had to buy another coat. ** **** filled the complaint with the BBB on December 6th 2022. I immediately log on to the chat website report this to a customer service rep who told me they could not help and accused me of wearing too much jewelry and damaging the tights. I would call Fendi head office and complaint or better yet, tell them a friend of yours works for magazine/paper and how would they like to receive a nasty right up about their CS! The manager, ******, at the ******** ****** Yards location (apparently where the bag came from) was very condescending and failed to acknowledge my concerns. My son purchased a $300.00 belt and paid cash. Fendi Vitello King Plexiglass Logo Embossed Large Fendi Sunshine Shopper Tote White Ice $2,350 Currently in 20+ bags Add To Bag Free Shipping on Domestic Orders Condition: Excellent Details Item #: 1056443 Year: 2020 Item Location: Carlsbad, California Size Base length: 15.75 in Height: 13.75 in Width: 7.5 in Drop: 4.5 in Comes With Dust bag The Retail Training Department develops projects geared towards boutique personnel, with the purpose of developing their knowledge of the collections, so that they can communicate Fendis values, history and savoir faire, and be able to offer clients a unique purchasing experience. How you can polish a Fendi Spy bag depends on the material. AFRICA AND EUROPE +39 0633450130 - Mon-Fri 10am - 7:30pm CET ASIA Macau: +853 62626558 Mon-Fri 10am - 7pm CST i bought the BROWN PYTHON spy bag when it FIRST came out and was so excited about it, until i brought it out with me just ONCE and the clasp wouldn't close anymore at all. FENDI Denim Baguette Blue 885058 | FASHIONPHILE To avoid damaging the bag or scratching the hardware, refer to the care instructions provided by the brand for specific directions. Better Business Bureau:At this time, my complaint, ID ******** regarding Fendi Americas has been resolved. The team organises ad hoc strategic projects and training courses designed to deal with some fundamental themes so that boutique personnel can be the spokespersons of Fendi craftsmanship around the world. I even offered to pay for it. Three month on still trying to send the earings back to Fendi and waiting on a refund. FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENCE SIAE N. 3566/I/1417 - V. 6.1.40.AS1. It goes against our guidelines to offer incentives for reviews. Its now been three weeks and Im being told I have to wait for the refund because they have to open an investigation with **** I am formally requesting a refund in the amount of $2,079.19 for my return. The duty of the Corporate Social Responsibility Department is to integrate social responsibility processes within the strategic vision of the company. The person helping me said they would text me additional photos and videos of the item. About Fendi. Ive been calling North American customer service for 3 weeks now and they been saying issue has been escalated. Companies can ask for reviews via automatic invitations. The client has been contacted and the issue has been resolved. If I could give a zero I would I ordere my daughter a ring for Xmas what is too small I have email fendi on a number of occasions to send the ring back and reorder a bigger size, fendi have not got back to me ..! The Finance Division ensures the correct planning and allocation of financial resources, integrates information within the organisation, measures the financial performance of the entire company, and ensures transparency. I called customer service in new york and got no satisfaction. One would guess that providing official proof of purchase info and images of said issue would prompt a response. Ive been getting the run around since October, its almost December. Kim Jones joined her in 2020. We have reached out to the client and the issue has been resolved. On 1stDibs, shop a collection of Fendi apparel and accessories. Well Monday came and she told me nope. but the saddest part I can't buy it coz if i buy it, I'll hv to carry it all the time! I was give a web site to contact to voice my complaint which no longer exists. do you have a pic of your bag? The Communication Division promotes Fendis image externally through the most appropriate strategies and the adoption of state-of-the-art tools.
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fendi customer service email address