. I will never shop Rooms2go again and I will tell anyone else looking for furniture the same thing. The Customer Service Representative ensures the delivery of excellent customer support through fast and accurate communication, making necessary changes to plans, coordinating with other team members and departments to resolve inquiries and issues for customers, and branch representatives. This review was chosen algorithmically as the most valued customer feedback. A tall order? We chose a second sectional and in a little less than two years, this sectional also has a cracked frame. I'm so disappointed! Excellent interpersonal and customer service skills. Fortegra is more than an insurance and service contract provider, were a PARTNER committed to your success. Please send us an email with your order # and the details to TellUs@RoomsToGo.com. Suite 250 Novi, MI 48375 Establish claims by inputting data from claim documents received from various queues. Whether you need to file a claim, check the status of an existing claim or get in touch for any other reason, get started by selecting the policy or product type below. At Fortegra, we understand that your customers' vehicles are a critical component of their lives. Basic to moderate skills in Word, Excel, and Outlook and other Microsoft Applications. We look forward to connecting with you. Communicates clearly, through direct conversations with the customer, and conveysneeded information in a way the customer can understand, while showing empathy forcustomers situation. Check us out each week to hear about tips and trends that can help protect you from everyday mishaps all year round. But we sure try to be. Thats the longest it takes for one of your customers to have a call answered. Please contact the store where you made your initial purchase. Smart AutoCare's dealers and customers are protected and have direct access to both the administrator and insurance company because our service contracts are backed by a contractual liability insurance policy (CLIP) issued by an "A" rated carrier with billions in assets. Customer Service Representative I at Fortegra Financial. Horrible experience. Remain flexible to work various shifts and be willing to learn all lines of business withinthe department and occasionally assist other units within the company. In order to better assist you, please choose from one of the following: Specialty Insurance Service Contracts Credit Insurance Premium Finance, File a Claim Download Documents Check Status of Claim Contact Us, E-Delivery Disclosure |Legal Notice | Privacy Policy. My claim number is 1562706. Your customers dont have time to wait, so we dont make them. Send us your resume with a cover letter explaining what you can bring to the table. It's not just what we stand for, but part of who we arebecause we know our actions are a reflection of your brand. You could hear the sounds the couch made from sitting, He said call cuso service back and tell them that I needed a replacement. Full benefit package including medical, dental, life, company paid short/long term disability, 401(k), tuition assistance and more. Welcome to the Fortegra Portal. 10/01/2021. Now that it has received approval in . 09/17/2021. I purchased my first sectional a Black/, gray and white tweed. The company left an official comment on this complaint. The estimated total pay for a Customer Service Representative at Fortegra is $40,612 per year. Do not buy the insurance. Fortegra is a global specialty insurer based out of Jacksonville that offers offer a diverse set of admitted and surplus insurance products and warranty solutions. Customer Service Representative (Dutch Speaker), Communication Consultant, digital channels, Duisburg, North Rhine-Westphalia, Germany, Addetto/a al servizio clienti in store part time, Sales Representative Auvergne-Rhne-Alpes (f/m/d), Marketing Coordinator - Portuguese Speaking, Proyectista Mecnico - Sector Packaging (m/f/x), Stage Assistant(e) Marketing Oprationnel H/F, Senior Consultant Audit / Wirtschaftsprfung (m/w/d), Mnchengladbach, North Rhine-Westphalia, Germany, Field Engineer (werken met Zorg-Domotica), Azure Cloud Software Engineer - United Nations, (Kreditoren-) Buchhalter (M/W/D) in Teilzeit (ca. I'm thoroughly disappointed with Room2go's quality as as Fortegra's service. Key Replacement Windshield Dent and Ding, Lifetime Warranty Auto Auction Warranty Part Warranty, If you are having trouble reaching your administrator, please visit our. Motor GAP Motor Warranty Furniture. The estimated base pay is $38,686 per year. Fortegra Customer Service Representative I Jacksonville, FL Easy Apply 7d $31K-$38K Per Year (Glassdoor est.) Sign in to create your job alert for Customer Service Representative jobs in Jacksonville, FL. Remain flexible to work various shifts and be willing to learn all lines of business within the department and occasionally assist other units within the company. They sent a tech over and he told me they would get in touch with me to send a new one and I get a phone call from them telling me my claim was denied over a stain? Not Fortegra. (n) Scratches, rips, cuts, gouges, and scuff marks of any type that do not clearly penetrate through upholstery or the clear-coat finish on wood, exposing the bare wood. JACKSONVILLE, Fla.-- ( BUSINESS WIRE )-- Fortegra Financial Corporation ("Fortegra"), a leading specialty insurer and subsidiary of Tiptree Inc. (NASDAQ: TIPT), announced today that it is now the exclusive vehicle service contract provider for Motorpoint, UK's largest independent car retailer. Commenting on Fortegras success, Rick said, Its our ability to complement underwriting revenue with fee revenue that changes the dynamic of the investment for shareholders little safer, little outsized-return environment. Click here to read more. Resolves escalated situations in a friendly, courteous manner. Get notified about new Customer Service Representative jobs in Jacksonville, FL. Fortegra is proud to be Certified by Great Place to Work. How much is a few points? For more than 45 years, we have delivered risk management solutions that help people and businesses succeed in the face of uncertainty. Its the Little ThingsHey, were not saying were perfect; no one is. This comment was posted by a verified customer. At Fortegra, we like to say that great customer service is in our DNA. If the customer fails to be present during the appointed time or cancels the appointment while the service provider is in route, the customer is still responsible for the service fee. The Customer Service Representative ensures the delivery of excellent customer support through fast and accurate communication, making necessary changes to plans . Guess is all talk and no word. Here's a look at how we make it happen. They did not fulfill my contract as I now have to purchase the part, pay for shipping and pay someone to repair my chair which should have ALL been covered under my contract. Categories: Automotive , Warranty Solutions. Excellent interpersonal and customer service skills. This button displays the currently selected search type. You may require Adobe Acrobat Reader to read this file. If you experience any issues, please contact us us via our online form or give us a call at 1-800-867-2216. We do things a little differently. We're sorry to learn about this experience and we'd be happy to help in any way we can. The Fortegra Group, Inc. ("Fortegra"), a global specialty insurer, and subsidiary of Tiptree Inc. (NASDAQ: ), today announced the relocation of its London office from Bankside House to the iconic Fenchurch Building, known as The Walkie-Talkie building. The company was formerly known as Life of the South Corporation and changed its name to Fortegra Corporation in 2008. Fortegra Consumer Support WE ARE HERE TO HELP Whether you need to file a claim, check the status of an existing claim or get in touch for any other reason, get started by selecting the policy or product type below. What a waste of money! (Malta company registration number C 84703), with its registered office at Office 13, SOHO Office The Strand, Fawwara Building, Triq l-Imsida, Gzira, GZR 1401, Malta, is authorised under the Insurance Business Act 1998 of the Laws of Malta to carry out general insurance business and is regulated by the Malta Financial Services Authority of Triq l-Imdina, Zone 1, Central Business District, Birkirkara, CBD 1010, Malta, Privacy Policy Terms of Use Solvency and Financial Condition Report Publication of Complaints. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Privacy Policy. The company left an official comment to this complaint. And weve got a few more tricks up our sleeves that will save customers even more time and hassle, but youll have to stay tuned for those. This is ridiculous. Rep advised that I have had the sectional longer than a year and Warranty expired. It was really pretty, but the quality sucked! This company is not concerned about the value of their customers or great customer service. By Always pleasant and friendly. Holly Bohn - Executive Vice President, Chief Marketing Officer It also serves as the primary insurer used for supporting the company's and its business-partners' automotive and consumer goods warranty and service contract solutions. If you are interested in learning more about our customisable insurance or protection plan programs please complete the form below so we can properly route your inquiry. So far, so good. To see all 16 open jobs at Fortegra Financial, click. We would love to see if there is any way we can help! Fortegra can give your customers a break thanks to vehicle service contracts customized to fit their individual needs. High School Diploma or equivalency required. Fortegra Financial was founded in 1981. Jacksonville, FL. Check us out each week to hear about tips and trends that can help protect you from everyday mishaps all year round. . The Czech branch has all the regulatory approvals in place and is ready to write business in the Czech Republic, effective immediately. They are only supposedly paying me a refund of $204.99 and I want a full refund do to additional costs I am having to pay out of my pocket. Makes you wonder why other companies still require so many forms for a furniture protection plan. I chose replacement waited months to receive it, only to have the new sectional Brown/ / Archie Leather frame break again. Holly Bohn - Executive Vice President, Chief Marketing Officer If you experience any issues, please contact us us via our online form or give us a call at 1-800-867-2216. We'll replace your cushions." You may require Adobe Acrobat Reader to read this file. This limited warranty, which is designed to protect U.S. car owners against the rising threat of catalytic converter thefts, is already available at dozens of auto dealers across the country, with new dealers joining daily. 03/02/2023. For over 40 years, weve been delivering reliable risk management solutions. LONDON,July 27, 2022 The Fortegra Group, Inc. ("Fortegra"), a global specialty insurer, and subsidiary of Tiptree Inc. (NASDAQ:TIPT), today announced the relocation of its London office from Bankside House to the iconic Fenchurch Building, known as The Walkie-Talkie building. The scratches clearly penetrated through the leather as our sofa is brown and all you can see is white from the padding underneath the leather. In order to better assist you, please choose from one of the following: Specialty Insurance Service Contracts Credit Insurance Premium Finance, File a Claim Download Documents Check Status of Claim Contact Us, E-Delivery Disclosure |Legal Notice | Privacy Policy. The lady on the phone is trying to explain to me that because the chairs that have holes in them also have some tears they will not be covered because it is "accumulated damage". I was told that I couldn't get service even though I purchased the three year plan. Business Profile Fortegra Health Insurance Contact Information 1915 NE Stucki Ave Ste 300 Beaverton, OR 97006-6951 Get Directions Visit Website (800) 259-0455 Business hours 8:00 AM - 5:00 PM. Purchased a sectional sofa from rooms2go and the frame broke in several places without the first year. Coverage varies by policy. Total fraud. In order to better assist you, please choose from one of the following: Specialty Insurance Service Contracts Credit Insurance Premium Finance, File a Claim Download Documents Check Status of Claim Contact Us, E-Delivery Disclosure |Legal Notice | Privacy Policy, Meet The Six Underwriting Companies In The Fortegra Family, A Kentucky-domiciled life insurance company, A Louisiana-domiciled life insurance company, Provides life insurance in the state of Louisiana, Product lines include credit life, health and accident, and life insurance, A Delaware-domiciled property and casualty insurance company, Provides credit-related property insurance in over 40 states and the District of Columbia, Product lines include real estate and automobile collateral protection, credit property (primarily consumer goods), non-file, warranty, and involuntary unemployment insurance, A Georgia-domiciled property and casualty insurance company, Provides credit-related property insurance in Georgia and North Carolina, Product lines include real estate and auto collateral protection, credit property, contractual liability debt cancellation, vehicle service contracts and extended service contracts, involuntary unemployment insurance, and non-file, A California-domiciled property and casualty insurance company, Provides insurance products in the state of California, Product lines include personal auto, disability, fire, liability, and marine insurance, A Georgia-domiciled life insurance company licensed in 45 states, Product lines include credit life, and credit accident and health insurance, Product lines include life insurance, health insurance, and annuities, Provides life insurance in the state of Kentucky. They are choosing to only reimburse me a partial payment because the contracted repair man came out to look at the chair only to tell me he couldn't fix it. Contact Us Please contact us by using the form below. This is dependent on the stores policy where you purchased your original item(s). Hours of Operation: Monday - Friday, 8 AM to 5 PM EST. Fortegra extended warranty company is the worst company ever.. Their policy says that it covers everything mentioned above and when I call they tell me that it does not cover me because it only covers if it is a burn caused by tobacco or cigarettes. Do you really want 30 new, disgruntled customers? Fortegra is a global specialty insurer based out of Jacksonville that offers offer a diverse set of admitted and surplus insurance products and warranty solutions. Also, since were so well connected, it helps improve our speed to market. We also have a 3year furniture service contract on this sectional. Something apparently was drug across the arm or something which caused a scratch/flaw in the leather. JACKSONVILLE, Fla.,Jan. 17, 2023/PRNewswire/ -- The Fortegra Group, Inc ("Fortegra"), a global specialty insurer and subsidiary of Tiptree Inc. (NASDAQ:TIPT) today announced the launch of a Catalytic Converter Theft Deterrent Product under the company's Smart AutoCare brand. This comment was posted by a verified customer. About 8 months in the frame cracked/ broke in several places. Either Fortegra is unable to contact the customer, or the customer has indicated they no longer . I called to complain and received an appointment for repair service. I call Fortegra Customer Service and receive the same push back. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. 07/14/2021. Can nurture strong, long-term relationships with anycustomer or branch representative. This, of course, benefits both you and your customers. I asked for a full refund of $269.99. Well, its about 30 people for every 1000 claims. View job description, responsibilities and qualifications. Fortegra Job Openings CURRENT OPENINGS View our current job openings and easily apply online. Fortegra is a global specialty insurer that offers offer a diverse set of admitted and surplus insurance products and warranty solutions. For Emergency Roadside Assistance, please call: 888.250.4801 INDIVIDUAL OR FAMILY MEMBERSHIPS Just call our toll free number or use our online click-to-chat feature. Can't find your contract? This complaint was posted by a verified customer. Fill out the form below and we will get back to you. The establishment of which will further strengthen Fortegras European presence. the collaborative approach you want from a partner. Fortegra - Adjustable bed frame/mattress firm. I called to make a claim and the first lady didn't even want to hear it and saying what I'm explaining is not covered without asking for proof. Holly Bohn - Executive Vice President, Chief Marketing Officer Works as a team with co-workers, paying close attention to detail and resolving issues in the best interest of the customer, store representative and the company. 01/20/2023. Fortegra Agent/Agency Appointment Regulatory Specialist Jacksonville, FL Easy Apply 7d Fortegra Manager, Data Management Team Jacksonville, FL Easy Apply 3d $54K-$84K Per Year (Glassdoor est.) As you can see, most insurance services companies are really just the administrator. Fortegra offers certified devices, also protected by your plan. We will not cover the following: This is a piece of junk/ poor quality. Please refer to your terms & conditions. So, are you ready to meet these smart and savvy underwriting companies? Purchased an electric recliner on 12/16/2017 and also a service contract for 5 years of protection from date of purchase. Share your photos and videos with others to prove the truth of your words. Read More. It is a sad excuse to not go by theyre warranty. Rooms to go says one thing while fortegra has another thing. See if you qualify! Get email updates for new Customer Service Representative jobs in Jacksonville, FL. PDF Files require Adobe Acrobat Reader to Open, View or Print them. In order to better assist you, please choose from one of the following: Specialty Insurance Service Contracts Credit Insurance Premium Finance, File a Claim Download Documents Check Status of Claim Contact Us, E-Delivery Disclosure |Legal Notice | Privacy Policy. I was very excited to use Rooms2go to furnish our brand new home, initially. Three of the four stools came apart. We also have a 3year furniture service contract on this sectional. Spent over 20,000 on furniture as I had bought a new home. Ability to multitask using various applications and channels of communication. Holly Bohn - Executive Vice President, Chief Marketing Officer News, Holly Bohn - Executive Vice President, Chief Marketing Officer Can nurture strong, long-term relationships with any customer or branch representative. Kim Cooley Ability to multitask using various applications to perform assigned tasks, including processing, logging, and routing claim documents, mail, and claim letters between customer calls. At Fortegra, we like to say that great customer service is 'in our DNA'. Based on your preference, a Customer Service Representative will either mail or email you a copy. Ability to multitask using various applications and channels of communication. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Within a year of purchasing, we noticed a scratch on the arm of the end recliner. Follow Up and ImprovementWe think our claims process knocks it out of the park. They sent repair guy who started, I have gone to service 3 of the same sectional in the last. Enter your login information to gain access to claims info, and all our helpful portal has to offer! Experience using 1-2 systems/programs simultaneously. He actually helped me and told me to send in pictures. I do not recommend buying from them or buying their warranty. The Wall Street Transcript focuses on covering investor and investment related news. Fortegra is a global specialty insurer based out of Jacksonville that offers offer a diverse set of admitted and surplus insurance products and warranty solutions. Why pay for a plan that won't be honored? Fortegra Claims Examiner I FUTURE OPPORTUNITIES Don't see an open position that fits your skill set? Scott McLaren - CMO Your Name: Email: Subject: Message: Call Us Toll Free 877.775.3274 Contact Us Via E-Mail info@protectcell.com Send A Fax 866.280.8635 Our Address 39500 High Pointe Blvd. Upon seeing the furniture, the repair man said he'd seen the same set 3 times within two weeks. claim denied, sofa not even a year old, they wont cover a hole on the arm of the sofa, or wine stain fraud. Download My Coverage FAQs Rooms To Go - Living room furniture falling apart, Rooms To Go - cindy crawford palm springs sectional sofa, Rooms To Go - the rep refused to help me with the leather coach, which started to fade away, Rooms To Go - Horribly delivery time, no stock availability. Everytime someone attempted to sit on the stools the screws were so small that they would pop out. We're here to help you file a claim, track a claim, and answer any of your coverage-related questions. In order to better assist you, please choose from one of the following: Specialty Insurance Service Contracts Credit Insurance Premium Finance, File a Claim Download Documents Check Status of Claim Contact Us, E-Delivery Disclosure |Legal Notice | Privacy Policy. Communicates clearly, through direct conversations with the customer, and conveys needed information in a way the customer can understand, while showing empathy for customers situation. If it was my first time recieving the items, they should be brand new out the box. The Fortegra Group, LLC ("Fortegra"), a global specialty insurer, and subsidiary of Tiptree Inc. (NASDAQ: TIPT), today announced it has completed its acquisition of ITC Compliance GRP Limited ("ITC"), the United Kingdom's largest secondary intermediary Financial Conduct Authority (FCA) Network. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. 1 plus years of customer service experience required; experience in a call centerenvironment preferred. At Fortegra, we're fortunate enough to have both underwriters and administrators as a part of our family tree. Now come to today my dining room chairs have holes in them. Car ownership comes with some uncertainties - you never know if the next breakdown is just around the corner. CONSUMER PRODUCTS GET HELP MOBILE DEVICES GET HELP AUTO COVERAGE GET HELP CREDIT PROTECTION GET HELP GENERAL CONTACT GET HELP Making a Claim10 seconds. Always pleasant and friendly. They had to bring me 3 different table tops to get a "new" one. 04/05/2022. Maintains a working knowledge of Fortegra's products and processes and support customer needs, including company and department guidelines, customer service standards and compliant sales practices. Need Help? Rooms to go should find a different warranty company to work with because Fortegra is definitely not a good one for the price that I paid. This company is horrible. Fortegra SUBMIT YOUR RESUME No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Display a consistently positive, professional, and cooperative tone with customer, contacts, and co-workers. Categories: Warranty Solutions , News Read More Saad of Fort Worth, TX Verified Reviewer Original review: April 19, 2023 Worst customer service ever. News, Holly Bohn - Executive Vice President, Chief Marketing Officer We seek to provide exciting opportunities, room for growth, and the ability to thrive in a workplace that is both challenging and rewarding. The complaint has been investigated and resolved to the customer's satisfaction. From roadside emergencies to unexpected repairs, Fortegra's on-call customer support, nationwide service network, and simple claims process will help safeguard your customers from travel emergencies. The Customer Service . Reach out to your administrator.If you are having trouble reaching your administrator, please visit our EU website and fill out the contact form for additional assistance. Categories: Fortegra has expanded to offer warranty and service contracts globally.Fortegra Europe Insurance Company Limited (FEIC Ltd.), authorized by Malta Financial Services Authority, has passport rights across the EU and offices in London and Malta. Please email us your order # and the details to TellUs@RoomsToGo.com.
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