It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. The box now appears to be ok but am obviously miffed that ive lost a load of films I recorded. 20h56. Whether you're looking for information on updates for YouView boxes or YouView on Sony, everything you need is in the below platform sections. I am now trying a full factory reset. In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. 16h45. My old BT youview box is stuck on the loading page at the start ..how can I get it to move on or fix it ? I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. I think that hardware failure is a possibility. www.aerialforce.co.uk/having-bt-youview-box-problems-heres-what-you-can-do-to-fix-it/, Mozilla/5.0 (iPhone; CPU iPhone OS 15_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/103.0.5060.63 Mobile/15E148 Safari/604.1. Make Model / Variant Manufacturer / Component Software Latest software rollout status; BT: DTR- T1000 / 80B08500: 29.107. Some would say that yours has done well to last three years. is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ? The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? 12h01. A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. (see Get in Touch section at), However you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . IThanks for that, I'm surprised it lasted less than a year. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. Me too, on my DTR1010. Update 2: Have tried software reset (recommended) and both factory reset options. 23-04-2019 Properly gutted I cant get to my recordings, they did appear after a very long wait earlier but then it just sat there :-(. 17h00. My YouView box no longer starts up. on If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. Settings stuck on loading YouView Community Sadly factory reset stopped at set up broadband connection. 04-04-2020 on Which youview box model is it ? 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Select Software Information. Your box is connected to your TV witha HDMI or Scart cable and that the correct Source/ input is selected on your TV. We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. 24-04-2019 Box stuck in nearly ready - YouView Support please let us know how you get on with a4K recording. We have a tv contract with bt. The box light will turn blue, Press the button on the top of the box. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. Access from your Country was disabled by the administrator. You view box stuck on loading page. Internet/USB Recovery, keep recordings. this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . The broadband still keeps dropping. Then find your instructions below. The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. YouView TV Ltd 2023. Hope you're keeping well in these strange times! T1000 boxes have a reputation for premature hardware failure. Hi, im hoping someone can help me please. on TalkTalk is sending a new TV box. Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. 14-12-2020 It just seems to get stuck on the YouView loading screen forever. If it's still slow after carrying out these steps, the last thing to try is a full reset of the BT TV box. 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on Hi@SiGreenwoodHave you had a chance to test out the new Youview box fully and if so are you happy that the new box has resolved the fault? I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. This will keep your recordings but you do need an internet connection for it to work. Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. 04-04-2020 By continuing to browse, you are agreeing to our use of cookies. The broadband blue light isnt coming on either. Sign in or register to get started. 17h05 BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. Factory reset, keep recordings. Yes I received my new box and it all seems to be working fine. 04:00 PM. YouView TV Ltd 2023. 20h29. We need to access Maintenance Mode from the start up screen. Humax have a reputation for being the best Freeview / Youview boxes around. We have a tv contract with bt. 04-04-2020 there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. 17h16 You'll be greeted with a friendly 'Hello' telling you that your box has restarted. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. 01:40 PM. BT TV. Hi, no I don't have a subscription. 8h37. I've tried all the options on Matainence Mode and get an error all the time. Hi John. 16h55. The hard drive sounds like its trying to do something but nothing happens. 02:18 PM. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. We know how important recordings are so we do offer options to keep your recordings. If not then I'll go for the full factory reset deleting recordings. . I would still be inclined to get it replaced under warranty. Having BT Youview Box Problems? Here's How to Fix It! - Aerialforce A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. To have two die on you like this sounds like very bad luck. Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free. For help with your TalkTalk TV box, channels and apps. Youview Box stuck on please wait Digital Spy I have tried switching it off and leaving it unplugged, but when I plug it back in and switch it back on, it still acts the same - just the YouView loading screen for ages (left it 20+ minutes and no change). I've seen a packageremoved when a fibre upgrade has been done. If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved. p.s. My husband . Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. Youll be greeted with a friendly Hello telling you that your box has restarted. Make sure you keep the box in standby. Just to re-iterate what i'm seeing on the Humax, The settings menu just freezes with 'loading' in the main screen, when I go into 'MyView' when I go to 'recordings' it sits there for a couple of minutes before it displays my recordings, I have tried watching one and it intermittently freezes for a second every 20 seconds or so. Hi, thanks for your reply. Your account is set up as TV store only and a TV account should be set up as multicast. Need help with these connections? It is described at. 14-12-2020 04-04-2020 Announcements, Guides & Community Updates, https://community.bt.com/t5/notes/privatenotespage, How to return and recycle your BT Broadband Hub and BT TV box for free. If you're not and you don't, it's time to go shopping. Turn the power on using the switch found on the back of yourbox. Ive done a factory reset to no avail, any ideas? on I will also have had a BT Youview box from BT just under 6 months now. Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. I had some of the known issues like recordings failing etc in the early days but software updates have always eventually resolved them. You can print a freepost label to eturn the box if you wish. This is the first problem that's a bit of a killer :-(. Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. However, this time, that remedy does not seem to work. A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Help please - it's lockdown & I can't access TV either as I only have a Freeview remote. youview box trouble Digital Spy I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. Thats not meant to happen. Internet/USB Recovery, delete recordings. As I said, changing the hard drive may be an option, if you feel confident, as they are quite cheap these days. More info. I have had a retail Youview box almost two years now and have had very little problems with it. 22h16, My wife will be happy we need a replacement she hated this box and the user interface , Announcements, Guides & Community Updates. please let us know how you get on with a 4K recording. See our connection guide. Are you currently in a TV contract with BT ? So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. Thanks in advance for any help you can give, on 03:09 PM. 10h40. 05-07-2022 Many thanks. I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems.
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bt youview box stuck on loading