What is the daily withdrawal limit on my ATM card? * There is no charge from us if you pay money to, or receive money from accounts of other banks via FPS, but other banks may have different charging policies. If you are transferring via account number and you've used a nickname to add this person to 'My payees', the payment will be rejected. If you've already set a default debit account and daily small-value paymentlimit, you won'tneed to set again. Participation in the Business First Product is subject to bank approval. Modification or deletion of existing autopay transactions will submit to merchant within 2 working days. To strengthen security controls for ATM services, the overseas ATM daily transfer limit was pre-set to HKD0. Questions about how the coronavirus is affecting your finances or our services? This reference number can be found in your transaction history via HSBC HK Mobile Banking app or PersonalInternet Banking website. How can I apply for a PLUS ATM chip card? Will I receive any notification after submitting different instructions with 'Top up HSBC accounts via eDDA'? Before confirming a transfer or deposit of funds to a third party in Hong Kong, please verify the account number / mobile number / email address / FPS Identifier and partially-masked name (if available) of your payee carefully. Then enter the account number and account holder's name.). Please note that to increase your limit, you will need to use your Mobile Security Key or Security Device. If your transaction issuccessful,you will receive an SMS and emailnotification. Tell us which account you want to make the payment from. These are considered transfers between your own accounts and so there are no limits. PayMe from HSBC 24-hour Currency Exchange Renminbi Services Transfers and payments eCheque Services eStatement and eAdvice MPF Open a Hong Kong account Greater Bay Area Services Help and support Accessibility Ways to Bank HSBC HK App - Lite Mode Mobile Account Opening HSBC Online Banking Express Banking Important Notices Faster Payment System (FPS) Exchange rates are subject to a higher bank spread during market closure. While some overseas PLUS network ATMs can access your bank account through your linked credit card, others will only be able to access your Visa or MasterCard credit card information. Can Istill useHSBCGlobal Transferstomove moneyfrommy overseas account tomy Hong Kong one? Please update the operating system on your device and download the latest version of the HSBC HK Mobile Banking app, then try again. Find the answers and while you're at it, tell us how we could do better. Payees will need to check with their banks on what these charges are. For example, one payment per week or three payments per month, etc. It's faster than a normal transfer because it only supports payments to Proxy IDs. No. Brazil. What should I do? How can I set up standing instruction via internet banking? Does it incur any charges if I send money to another bank account via FPS? Simply click theDetailsbutton, then clickCancel. Please contact the debiting bank regarding their charges. See the table below for the list of countries/regions and bank details. You can set up standing instruction (i.e. For transfers in euros or US dollars, the cut-off time is 5.45pm, Monday to Friday (excluding Hong Kong public holidays). You'll then need to remove them from 'My payees' and add them again using their official name listed on their bank records. Please remember that when you show a QR code to request payment, people might beable to see your mobile number or email address if you are using it as yourProxy ID. What is 'Top up HSBC accounts via eDDA' service? Quick Transfer only allows same-currency transactions, so you can send HKD to HKD accounts or CNY to CNY accounts. How do I request a credit limit increase? Why was my payment to a registered payee rejected? Real-time rates are available from Monday at 09:30 until Saturday at 05:00 Hong Kong Time, excluding bank holidays. HSBC Premier customers can also activate withdrawals by phone banking. You can view the respective maximum daily transfer limit per instruction for a selected local bank (eg HKD/CNY10,000) when you set up an instruction or in the bank list, which may differ for different banks. This limit is shared by Phonebanking, HSBC Online/Mobile Banking, local ATM and overseas ATM. If you are unsure, check with the merchant. To activate overseas withdrawals for multiple cards, you can select All cards at HSBC or Hang Seng ATMs in Hong Kong - this takes two working days to process. We're unable to advise on the fees that other banks may charge for payments sent through Global Money Transfers. Please note that if your bill is higher than your maximum amount, the autopay instruction will be rejected and the payment will not go through. What are the benefits of making a standing instruction? Log on to online banking and select 'Pay and transfer' from the quick links section. How do I register accounts for fund transfers? You'll receive a text message confirmation if you've registered for FPS with your mobile number, or by email if you used your email address, FPS Identifieror HKID. If youve sent money to a merchant, then youll see the merchants full name. Why do I need to re-register someone to 'My payees'? Only if you are using an overseas number. You will usually get immediate confirmation, but if you don't, try refreshing the page or going back to the FPS registration page. Are there any payment limits for FPS in-app payment with HSBC HK Mobile Banking app? The quickest and easiest way to request a credit limit increase is through Personal Internet Banking. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. How to check the default receiving bank/ FPS participant of my Proxy ID? You can now bank from home with ease and peace of mind. Please note that you can't undo this setting. Support is available With 'Pay or transfer' you can also send money internationally in Hong Kong dollars and other supported foreign currencies. U.S. persons and entities should consult a tax advisor for more information. Processing of outward telegraphic transfer instructions in Renminbi is subject to the schedule of the Renminbi clearing bank. Please note that in order to use the eReceipt service you can only make a donation by bank account transfer, not by credit card. No signature required as no purchase transaction via Visa network is supported. You can differentiate the two cards based on these features: My child has a UnionPay ATM chip card through their HSBC Premier - Junior Pack account. Credit card limit can be increased by the following ways: The issue date of the credit card should be higher than 6 months in the least There should not be any modifications or increase/decrease in the credit limit within the previous 6 months You'll receive SMS and email notifications after submitting instructions to: How do I use 'Top up HSBC accounts via eDDA' service? Are there any transfer limits for 'Top up HSBC accounts via eDDA' service? The charge for using another banks ATM overseas is HKD20 for your UnionPay card and HKD40 for your PLUS network card. The quickest and easiest way to request a credit limit increase is through Personal Internet Banking. Asia-Pacific. The record will also showin your transaction history. For 'Send like a local' transfers, see list of supported countries/regions and currencies. Step 3: Click on manage card and you will be redirected to a credit card servicing page. However, you can set up a recurring transfer using your payee's bank account number via 'Other local payees/FPS'. *Other payments are payments to your own accounts held with other banks, and to family, friends or organisations not in our payee look-up or standard list on online banking. For example, they will not process payments during holidays in mainland China, such as Labour Day and National Day. Your new UnionPay chip card can't be used on the PLUS/Cirrus network. Why can't I see any buttons in the HSBC HK Mobile Banking app for FPS registration? As the leading international bank in the U.S., we connect customers to opportunities and enable them to thrive. If you are using a Hong Kong mobile number, the country code will be prefilled. Select your credit card from the account summary screen. What is the lead-time for setting up autoPay instructions? 2023. In the case of a dispute, contact the merchant directly, quoting your bill reference number. 'Quick Transfer' is a feature found on the 'My accounts' dashboard in Online Banking. You might be charged by the debiting bank if your top-up is unsuccessful due to insufficient funds in your account at the debiting bank. Business Close menu. Tell your payer to choose HSBC (bank code 004) as the receiving bank, and then enter your 10- or 12-digit HSBC account number. Because FPS transfers are instant, we are putting stricter controls in place to make sure the recipient's name and bank account number match. Please note that temporary credit limit increase is only available for overseas travel, weddings, hospitalisation and compassionate . Maximum amount: use this option if the amount of your payment is likely to vary each time (for example, your electricity bill). Use online Bill Pay to pay individuals or companies in the U.S. Make deposits and transfer funds between accounts, Foreign currency payment tool provides real-time rates, Real-time information on domestic and international accounts - whether they reside with HSBC or another bank, Receive convenient email alerts on balances, payments, service and account access changes, Schedule payments for immediate or future-dated processing. License #: OE67746. Many banks do have limits, at least HSBC limit is per calendar day rather than working day. The bill serves as House Republicans . Please note that the number you enter here must be the exact amount of your bill. There are some restrictions on renminbi transfers to China however - find out about Renminbi Services. Choose your HSBC Credit Card. You can quote the exchange rate at anytime. To find your daily transfer limit, log on to Personal Internet Banking and go toMy HSBCthen toMaintain My Details. Canada. Can I also use a Proxy ID for autopay transactions? (You will need your Security Device or Mobile Security Key.). All rights reserved, This website is designed for use in Hong Kong. Haven't used mobile banking before? How will I know if the FPS in-app payment goes through? 4 Payments features and functionality may vary by country. If you're a new user, you'll be guided throughregistering a default debit account and setting a daily small-value paymentlimit. The PLUS ATM chip card for Junior Pack has to be activated within three months upon card issue date. Alternatively, you can register for FPS via online banking. Copyright. Are there any charges for using 'Top up HSBC accounts via eDDA' service? View account balance and transaction information online -- 24 hours a day. The transaction will then be cancelled. Registration is almost instant. Applications for same day value are subject to cut-off times related to the time zone of the destination and/or the requirements of the settlement banks. We use cookies to give you the best possible experience on our website. You can do this through Personal Internet Banking, mobile banking, phone banking, at a branch or at an HSBC or Hang Seng ATM in Hong Kong. Facebook This link will open in a new window, Our website doesn't support your browser so please upgrade, Get your questions answered, we're here to help, Find your nearest branch, we hope to see you soon, Get card services information and support, Careers, media, investor and corporate information, 25,000 per beneficiary, per account, per day, Unlimited, however a limit of $50,000,000 (or currency equivalent) applies for each transaction. Learn more How do I register for Personal Internet Banking? Many banks/ FPS participants may have imposed stricter controls to make sure the payee's name and bank account number match. You can update your contact details via the HSBC HK Mobile Banking app / HSBC Online Banking, by visiting our branch, by mail, or by calling our customer service hotline. If you don't have an ATM PIN for your credit card, you can apply for a new PIN at a branch or through Personal Internet Banking. Making foreign currency or Renminbi transfers to some Hong Kong banks will be charged HKD50. If I don't have an HSBC Integrated Account, can I apply for a PLUS ATM chip card? Unfortunately, recurring transfers cannot be set up using Proxy ID. The UK's biggest discount supermarkets are increasingly eyeing a new market of their own; several employers have signed up to a pension scheme which could see them pay in 7% of your salary; and . You cannot modify scheduled fund transfer. Why do I need to add a purpose of payment? You can check the information box at the bottom of your screen or before you confirm your payment to double check the charges required. In addition to the daily transfer limit for each account top-up instruction, there's a master daily transfer limit for fund-in transfer to HSBC accounts via eDDA (across all account top-up instructions) of HKD100,000 (or its CNY equivalent). Transfer instructions are processed between 8.15am and 5.55pm, Monday to Friday, and 8.15am to 11.55am on Saturday, excluding Hong Kong public holidays. If you've already registered the payees account with us, themaximumdailytransferlimit is HKD3,000,000 per payee account. You won'thave to set them up again. In general, Hong Kong dollar/Renminbi transfers to other local banks can be done instantly . As long as you have an HSBC HKD or CNYbank account and have registered foronline banking, you're eligible to register for FPS by linking your account to a validmobile number, email address or FPS Identifier. Eligibility for an HSBC Credit Card: An existing locally-issued primary credit card owned for at least 12 months. You can review and change your autopay sequence type / frequency / payment count per period / amount / expiry date by selecting Autopay, then 'Manage autopay'. For complete flexibility when making a transaction, including transferring via an account number, setting future-dated payments and adding recipients to 'My payees', you'll need to use the 'Transfer' feature under the main menu. You can link your HSBC issued credit card to your bank account by calling HSBC phone banking at (852) 2233 3000 or by visiting a HSBC branch in Hong Kong. Fees and charges may apply. Once processed, you'll need to activate the link by visiting an HSBC or Hang Seng ATM in Hong Kong and using your credit card to make a withdrawal, transfer or balance enquiry. It is most commonly used for bill payments/regular payments. Can I change which HSBC account I link to my Proxy ID? You can call us on 0345 602 2014 or +44 1792 496 941 if you're calling from overseas. You can make quick payments via FPS. The UnionPay ATM chip card and PLUS ATM chip card look similar. What should I do? Please ask your payee for the exact name the account is registered under. After downloading the form, fill it out carefully and truthfully. Transfers may also be subject to the other banks' respective limits. A standing instruction allows you to transfer funds for a fixed amount at regular intervals to other banks account. All other HSBC customers: Call 1300 88 1388 ( +603 8321 5400 if you are overseas). It would also roll back many of President Joe Biden's policies, repealing tax credits for clean energy, ending student debt relief and clawing back unspent funds . It will be available 24/7, free of charge* andcoveringparticipating local banks andfinancial institutes with StoredValue Facility (SVF) licenses. 1 HSBCnet features and functionality may vary by country. WASHINGTON This week's vote by House Republicans to couple deep spending cuts with an agreement to raise the debt limit for one year has put President Biden on . To apply for the PLUS card, Junior Pack account holders can call HSBC Premier on (852) 2233 3322 or visit any HSBC branch. You will receive anotification toshow that yourinformation has changed. to 21.99%p.a. The Hongkong and Shanghai Banking Corporation Limited 2002-2023. Step 2: Select your HSBC Credit Card from My Accounts. To send money to payees who have registered for FPS, you dont have to be registered for FPS beforehand. The recipient banks require information about what the funds being sent are for as part of the local regulation. If you have not yet set the ATM withdrawal limit, please do so for your credit card(s) or ATM card(s) through Personal Internet Banking, phone banking, HSBC Mobile Banking, any HSBC branch or any HSBC/Hang Seng ATM in Hong Kong. That depends onyour payee'sreceiver. How do I link my Hong Kong dollar Visa or MasterCard to my HSBC account so I can use my credit card at overseas ATMs? Please also ensure that you have sufficient funds in the debiting bank account before submitting your top-up instruction at HSBC. With a standing instruction you don't need to make repeated individual payments yourself. Is it the same as before? Telegraphic transfer transaction reference number starts with 'N'. FPS is a payment serviceplatform that allows customers to make instant domestic payments to individuals and merchants in Hong Kong dollar or Renminbi via ouronline and mobile banking. What does the Make a transfer function under 'FPS' on the HSBC HK Mobile Banking app let me do? Alternatively, you can register for FPS to receive money via Proxy ID (mobile number, email address and/or FPS Identifier), so the person won't have to enter your name. You will also need to maintain sufficient funds in your Hong Kong dollar current account. If someone is transferring money to you via account number and they've used a nickname to register you in their system, the payment will be rejected. How do I make a Hong Kong dollar / renminbi transfer to a non-HSBC account? Where can I check my small-value payment limit? You can transfer funds to HSBC accounts and to accounts held with other banks, both in Hong Kong and overseas. Learn about access on the go with HSBCnet Mobile, Access local and global tools with a single sign-on, View account balance and transaction information online -- 24 hours a day, Access your global and domestic accounts from HSBC or other financial institutions all with one secure online portal, Online payments available in USD or foreign currency. Does the 45-day maximum still apply? Simply log on to the HSBC HK App, tap on 'Pay & Transfer' and then select 'Other local payees/FPS'. HSBC Credit Card Help Manage your account the way you want Enjoy quick and easy access to your HSBC Credit Card. You'll alsoreceive a confirmation fromthe merchant once your order goes through. Youll enter the Credit Cards servicing website. If I have already linked my bank account to my Visa or MasterCard credit card, do I still need to apply for a PLUS ATM chip card? Verification procedures adopted in different banks/countries may vary. You can pay merchantsby scanning aQR code ormake transfers to your friendsjust by inputting a mobile number, email address or FPS Identifier. Get up to RM5,000 daily ATM withdrawal limit for HSBC Amanah Advance, Premier and Visa Debit Card-i. Can I make a future-dated payment with QR code payment functions? See list of supported countries/regions and currencies. How much does it cost to make transfers throughHSBC Online Banking and HSBC HK Mobile Banking App?
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