If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. My questions: how long do I have to before my refund request is cancelled? If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Sign in to your FedEx account, or, if you don't have one, register online. These charges are based on rates negotiated by eBay, and are typically less than what you would pay the carrier for the same item. 11:01 AM And PP will charge a recalcitrant seller a $20 or so fee for refunding when they don't cooperate. For a step-by-step guide, check out How to Purchase a Return Shipping Label through Reverb. But they don't have to disrupt your businessor your profits. Please select what best describes the information: Thanks! What should I do in this case? Any time you use an eBay return shipping label, eBay will automatically select the cheapest return option for your item. If they don't ebay will force the refund without a return. Other ways to send the item back. The seller doesn't respond to my messages and I can't contact the ebaybecause there are just no option to do so. If youprefer, you can provide the buyer with another method of returning the item. If you want return shipping to be insured, see our section on alternative return shipping options. Get Your Package Ready. Ship the item back and hope that I will get reimbursed the shipping cost? If youve accepted the buyers return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. The charger wouldn't be a big deal to me if the phone was not PIN locked. If you dont ship the item back by that date, we may close your request and you will not receive a refund. Welcome to the Buying board! Our system defaults to the seller paying for the shipping label. Typically shipping software is used to create return shipping labels. If you're not able to resolve things with the seller, you can ask us to help. eBay has no way of knowing if the seller sends the label because it does not have to be issued through eBay. Or if you can use the same packaging, let them know so they can use the same dimensions. "The seller can't send a return shipping label". For more information, please see our 1996-2023, Amazon.com, Inc. or its affiliates, Using drop off services at locations that are convenient for you, Using Heavy-Bulky return options, handled by a specialty carrier team, Using Locker, Locker+, and Amazon Hub Counter locations for small packages, Using a scanned QR code at designated returns locations to make label-free and package-free Bring it to the drop off location with the item you want to return. Youll need to ship the item back before the date stated in this email. - edited Under Paypal they typically just do a partial refund; I have no clue how that would work on MP, or what happens if they do not send the money or a label. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. Returns may be handled differently on them. I've received the damaged fishing rod from USand started the return process. They said to ask the seller to buy a label for me on USPS.com and then attach the image of the label to the Ebay case & then I can print it from there. Seller can't send a return shipping label and I can't open dispute. In the Ship tab, select Create Shipment. Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. My problem now is that there is no option to get eBayinvolved. Try contacting one of these (Facebook allows more keystrokes). Confirm your return address on the label. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. Sunny Souls - Instagram The strangest thing happened on the phone today. What number should I call for customer support? . Do you back your Paypal account with a credit card? If they can't provide one, you can purchase a label, and we'll ask the . You can either pay for an eBay return postage label, or send the item back using a carrier of your choice. Youve got three options to get it to UPS: Copyright 1994- This Is truly Unbelievable Amazon Ensure that the amount includes tracking, and on items that have a total cost of $750 or more, include signature confirmation. Or did you pay with a credit card? I was under the impression that according to eBay policy, the seller has to provide the label when it's not as described, so I was a bit surprised eBay would send a message like that. Sometimes, it just doesnt work. What to do when seller can't send a return shipping label? Having a hassle-free return process not only impacts customer relations, but also the ability to easily and quickly process returns internally. If the buyer paid, theyll need to contact the carrierinstead. Type a message to the buyer. Select Create return label under the original shipping label number on the order. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. When you choose the shipping method for your return, return fees are calculated. 05-14-2021 12:24 PM. You can create and email return shipping labels to customers easily using Stamps.com. A strong shipping strategy is key for a successful holiday. (unknown). So I will turn to ebay and see what they will do. It also allows the seller to control postage costs on returned items as the seller can choose the lowest cost mail class option to have a product returned. Return shipping for sellers | eBay And yes, you are absolutely right: the seller ignored my message when I asked for a return shipping label! 03-14-2018 Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. An agent I spoke with last week had mentioned that he'd sent an automated email to the seller asking him to send me a return shipping label by May 17 and to call back on May 18 to close the case if the seller still didn't respond. Photographs show that you have lived. -Unknown, Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, How to handle a return request as a seller, Video: how eBay return policies work for you, Video: growing your business with returns, UPDATED: Seller protections are in place across the country, Seller Protections are in place for the Southeast and other regions, Were testing a simplified mobile listing experience for collectible sneakers, How I Built An eBay Business With Eddie Chung, Seller Protections are in place for those impacted by winter weather, eBay Motors announces the eBay Guaranteed Fit Program, Seller Protections for the South and Central US, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold. You could also (politely) demand of the eBay rep that the Dispute be closed in your favour immediately because of the refusal to send a return shipping label. Returns are easy with USPS. 10:09 AM, If you are in the Resolution Center process, you may be in the waiting period wherein eBay allows to the Seller to come up with a solution. If the package meetsthe size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. edit He's refusing to give me the money first to ship it back. Select a label-free, box-free return location after initiating your return through Your Orders. Heres how to send your own label from the View return details section: Language barriers may make it difficult to purchase an international return label. What happens if the buyer refuses to pay for return shipping? When using return shipping labels, customers do not need to add postage since the product seller has already included shipping fees on the shipping label. The seller must select a shipping carrier and mailclass, supply postage funds, and enter the addresses. And if the seller does not do that, then I have to wait until this friday until Ebay can step in and give me a return label at no cost to me. Get an eBay Return Label Hassle-Free - DoNotPay The return shipping label feature is available for all domestic USPS mailclasses. Welcome to the eBay Canada Community your community. Was it a Not As Described reason? I called Ebay and they don't know why he can't send me a return shipping label since we're both in the USA (probably just lying like i said). If youd rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isnt available, you can provide your own return label. Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I am a busy person so i forgot to check one last time if it was reset. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Confirm your return address on the label. The chargeback is actually handled by PP, but there is no need for you to worry about that. Refunds and returns for sellers - Help Center Home So what now? Create and Print Shipping Labels | UPS - Canada Scan this QR code to download the app now. Opening a dispute on the 2nd item in the package will not get eBay's attention any more or less. Choose how fast you want your package to arrive. Went too fast and looked at the wrong profile. (I think Customer Service agents are allowed to extend that time period for international transactions.). Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Would you like to get help at the customer service hub? Once the waiting period has elapsed, you should see a link to click on in the Resolution Center to ask eBay to step in and enforce the Money Back Guarantee. However, eBay is likely to force a full refund with no return required because your seller doesn't respond, nor send any funds for return shipping. If the Seller realizes that they will have to pay the return shipping for the fishing rod, and that would cost twice as much as the rod sold for, it makes no economic sense to do so, and they will probably abandon the fishing rod (meaning not pay you to ship it back) and eBay will issue you a full refund. If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. However there are ways for the seller to send you a label or money for a label although some aren't aware of that or hope that you aren't aware of it. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. Adding tracking details to your return helpsprotect against delays or issues in the refund process. Wrap items separately and use cushioning material. Subtract one from the other; or. I'd explained both times that the item was broken and they already said that they can't issue a return label themselves. Don't trust them. If they can't provide one, you can purchase a label, and we'll ask the seller to reimburse you. You will have an unreasonably short 10 calendar days to ship the return with those funds. Enter a message to send to your buyer along with the return label. Dont use duct tape. A return shipping label is a pre-paid, pre-addressed postage label that enables customers to return purchased goods back to the seller. 03-14-2018 Also, the phone's description mentioned that the charger is included, and the picture shows a charger, but that charger is not included. You'll see an estimated cost for the shipping label, but you won't be charged until the buyer uses the label. Double check that your information is correct;falsifying a customs form is against the law and eBay policy. I finally got a refund from Customer Service. BTW, this is a prime example of why I choose to use the Global Shipping Program (GSP)! If you return an item using a paid method, we'll deduct the cost of return shipping and restocking fees . I would use the Facebook link you were sent. They're just hoping you don't know that. The shipping will cost me 300 usd (UPS) because the rod is 1.5 m long. Does this option not appear on the screen until after three days? Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. Examples of alternative shipping arrangements. He said he'd sent a message to the seller to send me the label, and if the seller still refuses after 3 days, a decision could be made in my favor. Definitely let them know the seller wants the item sent to an address in England, if it was bought/shipped from China. The seller replied "I have the pin but I cannot provide it as that would create a security breach." Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Keep in mind that if you lose the Dispute for some reason, you can get a chargeback on the card.Maybe you should call your card and ask about their policy on returns. Contact the seller for a return shipping label. It's a meeting-point for eBay buyers and sellers to chat, ask questions and exchange advice This eliminates address mistakes, optimizes the return process, and creates a good customer experience. Create Return Labels in Commerce Manager | Meta Business Help Center If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. Tip If you paid for the return shipping, you'll need to work with the shipping carrier to try and find the item. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Since the seller is from China, they have to send you the funds to pay for the return shipping. Thank you for the reply, much appreciated. I request a return for an item which was accepted by the seller yesterday. ", So I asked the seller for a shipping label and he says "i cannot make a shipping label as it would not let me i'm not sure of your location since it didn't let me-- after i receive the items back i will certainly paypal u the extra money". More shipping tips from your fellow sellers! I was sent the wrong DVD from the UK. How to complete a label-free, box-free return. If you choose to use your own carrier, we recommend using a tracked service. If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. First things first - you need to pack your items in a sturdy box. According to eBay's Money Back Guarantee this is your responsibility for a damaged item if you want it returned before you issue a refund. You have 21 days from the date you opened the return to ask eBay to step in. For items that have a total cost of $750 or more, signature confirmation is required. What can Ebay even do? If you return an item using a paid method, we'll deduct the cost of return shipping Are you sure you can't send it USPS Priority International? I requested a refund, which was accepted, but got an email: "The seller can't send a return shipping label""Seller [] let us know that they can't buy a return shipping label for you to use for ASUS ZenFone 2 ZE551ML - 64GB - Silver (Unlocked) Smartphone.". Car & Truck Safety & Security Accessories, Returns, items not received, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. I have been waiting for a few days already for you to act. ", Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. Seller can't send a return shipping label and I c can't buy a return shipping label (international shipping). Wrap items separately and use cushioning material. The only time an automatic label can be provided by the seller or eBay is if both are in the US. Now I'm supposed tosend items back. Both the agent and I were surprised, but then he looked into it some more and was able to close the case in my favor. Archived post. Click on Send an eBay Shipping Label. Copyright 1995-2023 eBay Inc. All Rights Reserved. Download the label as a PDF. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. Don't use duct tape. Ifyou use an eBay returns label, tracking details areautomatically uploaded. Limit the Use of My Sensitive Personal Information, $5 in USPS postage to use in trial period, USPS rate discounts you cant get at the Post Office, Only $19.99 per month plus applicable taxes, if any, including the first month if you stay past the 4-week trial. If they agree, youneed to send funds to cover the cost. Does this option not appear on the screen until after three days? If youre sending funds to cover the shipping cost, the buyer isrequired to fill out the customs forms. how long do I have to before my refund request is cancelled? Customers will receive an email that contains a URL to their return shipping label, which can be printed from any . I am a busy person so i forgot to check one last time if it was reset. Please do so as soon as possible so I may get this shipped back. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. How do I return an item if the seller won't send a return shipping label? Is there a time-limit by which the DVD must be back with the seller ? New comments cannot be posted and votes cannot be cast. The seller must select a shipping carrier and mailclass, supply postage funds, and enter the addresses. Read our most popular questions and answers on how to handle return shipping for items you've sold. 03-14-2018 About iliketobuynow - The eBay Canada Community moment, Oh, Ship! You can't edit, refund or cancel a prepaid label if the buyer wants to return one. Seller not sending return label - The eBay Community (function(g,b,d,f){(function(a,c,d){if(a){var e=b.createElement("style");e.id=c;e.innerHTML=d;a.appendChild(e)}})(b.getElementsByTagName("head")[0],"at-body-style",d);setTimeout(function(){var a=b.getElementsByTagName("head")[0];if(a){var c=b.getElementById("at-body-style");c&&a.removeChild(c)}},f)})(window,document,"body {opacity: 0 !important}",4000); Product returns are a part of every business. Shipping labels for international returns, Ask the buyer to use a label you sent along with the item, Offer to send funds for the return shipping cost. Cookie Notice While we're unable to respond directly to your feedback, This is normally 3 full business days. Get $5 in free postage to use during your trial. SelectExamples of alternative shipping arrangements below for more information. The seller would have needed to send a separate new payment to buyer for the label. You can return your package using a label from Your Orders. So I guess I just wait until the 30th and tell ebay that they haven't sent me any label/funds because they're implying that ebay itself is paying for the return shipping and that's not the case? United Parcel Service of America, Inc. All rights reserved. I had a feeling the eBay rep wasn't going to follow through, because I offered to wait on the line for him to send the shipping label, but he said he could only do it after the call. I thought the seller had to provide a mailing label. When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. Just keep it in mind. I spoke with eBay support who promised that I'd receive a mailing label yesterday, but I have not received a label yet. Select your carrier and enter the tracking number. See our Partial refund guidelines for more details. Keep checking for this, if you do not see it on the 4th full business day, then look up eBay's phone number for your country and call them. Who's responsible for return shipping costs depends on why the item is being returned. I kind of get the feeling he won't answer my question about how I will get my return shipping refunded. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. Says he will only "refund upon receipt". Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. If the buyer doesnt use the return shipping label, you are not charged for the cost of the label. the seller is asked if they want to provide a return label or have eBay do it. Is what they say correct, or do they somehow have to pay me for shipping before the item is shipped back? Service Alert Due to Situation in Ukraine, Do Not Sell or Share My Personal Information. 2. Wait for the package to be returned. Seal your box with plastic or nylon tape at least two inches wide. Here you can discuss returns with other members. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 53 likes, 7 comments - Sunny Souls (@sunnysoulsph) on Instagram: "Hello!
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the seller can't send a return shipping label