Children 16 or older are also required to have a photo ID. The IMO, through its many assemblies, committees, boards and administrative offices, sets international standards that all passenger and cargo ships must comply with. You will recognize our representatives by their Holland America signs. Please be advised that all oxygen and oxygen equipment rental arrangements must be made by the guest and the third-party provider. The Family & Friend online application and a downloadable version of the Family and Friend Application and latest offers are emailed weekly and may be accessed at the following link: https://book.hollandamerica.com/FNFApplication. Guests are responsible for arranging special air travel related service requests such as, advance seat assignments, in-flight meal requests, wheelchairs and any other airline services. If the Online Check-in is still incomplete three (3) days prior to ship departure, Express Docs will still be available for printing; however, you will need to provide this information again at the pier. Accessible Transfer Requirements Our goal is to identify any potential issues ourselves and address these immediately rather than leave it to regulators. These charges are applied to ALL calls including calls to 800, 877 and 888 numbers. Enjoy all the benefits from our Quench and Signature Packages and more! U.S. residents on State Department-licensed travel to Cuba may no longer bring cigars or other goods back with them from their visit. This can be accessed at any time after the booking has been made. Holland America Line does not discriminate against individuals on the basis of disability. These rooms provide a shower with grab bars, accessible shower controls, and hand held shower head. It is also available in the For Booked Guests section of the web site. Onboard Credit may be used to pay for Crew Appreciation, Service Charges and Additional Tip. Cancelling your cruise/cruisetour booking for any reason will cancel any air bookings associated with the booking, and fees will be applied if applicable. Thanks, Guests can purchase individual items, multi-day wine packages or an array of convenient beverage cards (for alcoholic, non-alcoholic or soda fountain beverages). Guests without a jacket and tie have always been allowed in fine dining restaurants, so this is not a policy change. If you have a chronic medical condition, please bring a recent report from your physician. 5 On Koningsdam, Nieuw Statendam and Rotterdam breakfast is available for Pinnacle and Neptune suite guests in the Club Orange private dining venue. Be sure to advise that you are traveling with Holland America Line and that you are traveling by sea. For CIBTvisas contact information visit Visa Service Provider. For Christmas, there are festive decorations; caroling and singalongs; Catholic Mass and interdenominational services; and a special visit from Santa Claus. Friends and family casino offer. Please have the ship's name, your party's name and stateroom number before you call. The Department of Agriculture now considers these cruises to be akin to an international voyage and therefore under biosecurity control. At this time guests will not be able to travel with service animals on voyages that end in Australia or call upon a port in Australia after visiting a foreign country. Guests may, if they prefer, use another visa service or complete the process on their own. Next, you will be required to complete ship check-in formalities. Canned or bottled beverages, including water, carbonated mineral water, and soft drinks. All of our crew are appraised by a senior officer at the end of each sailing assignment. Roll-in Showersprovide the turning space necessary for a wheelchair to maneuver within the showering area. For information regarding bringing your own alcohol, please refer to the 'Can I Bring Alcoholic Beverages Onboard?' Guests requiring continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. The longer you cruise, the more tours you receive. Your stateroom is furnished with a ship-to-shore telephone which enables you to easily call anywhere in the world, 24 hours a day (prices are found in your stateroom directory). A Yes, all the required information is contained in Express Docs, including flight itineraries, hotel and transfer details. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs. Q Why is a notification sent to each guest booked? May not allow for audio/video calling and streaming. Learn how your crew will have the experience of a lifetime cruising with Holland America Line. Click the blue link and that will open the Boarding Pass to print. Guests who book with Have It All receive four popular amenities included in their cruise: shore excursions, beverages, specialty dining and Wi-Fi. If tour details are not yet finalized, please check again closer to your departure date. In addition to your cruise fare, you will also be charged an amount for Taxes. Your credit card will automatically be charged each month on that day, and you will receive an email confirmation. We also conduct live fire drills at training facilities around the world and have expert trainers on our full-time payroll who regularly visit all of our ships several times during the year. The suggested attire for most evenings is resort casual; slacks and collared shirts for men, and casual dresses, slacks and informal evening-wear for women. 450 Third Ave. W When youre ready to return to the sea, our Worry-Free Promise Program gives full flexibility to change plans, protection before and during your journey, and peace of mind with enhanced health and safety protocols on board and on shore. For help finding your ideal stateroom, please call us at 1-855-932-1711. Throughout your cruise vacation, you may enjoy delicious and innovative menus across a broad range of dining venues. Transfer Shower: Suite A6150 and staterooms VA8149, VA8147, VA8134, I-7099, I-6131, V5175, V5152, I-5133, V5055, V5054, VH4165, VH4144, VH4105, C1134, C1123, C1121 To clear your cache on a Mac, select Safari on the menu along the top of the screen and choose Preferences. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. In addition, Holland America Line will honor any pricing or amenities that your traveladvisor extends in addition to your onboard offers. Available year-round on all itineraries six days or longer except Grand Voyages, Have It All is valued at $99 per guest, per day, for a seven-day cruise and represents incredible savings of 50% or more off the included amenities compared to purchasing them individually. Refill your medicine prescriptions sufficient for the duration of the cruise. Possession of marijuana, even if by prescription, is a violation of US law, may be a violation of the laws of countries the ship may visit, and may result in referral to law enforcement authorities. Posted December 29, 2008. Rich woods, beautiful floral arrangements and handsome furnishings create an inviting atmosphere in which to gather for your wonderful cruise vacation. Evening dress falls into two distinct categories: Dressy attire or smart casual. The medical staff on board is not available for daily care, unless you are hospitalized in the Medical Center. Cancellation fees apply to the entire cruise booking, including cruise fare, air add-ons, ground transfers, pre-cruise and post-cruise hotel and tour packages. Holland America Line is committed to providing safe, easy, and accessible accommodations for all persons with disabilities, to the extent that is feasible. SY5002 & SY5001 are set up with queen bed only to meet compliance spacing. *Expert Advice: Luggage Forward is a great way to avoid lugging formal wear for pre- or post-cruise hotel/land packages send baggage ahead of you that wont be needed for that portion of your trip in order to more fully enjoy your journey. Feb 08, 2016. Current Employee. Unfortunately, we no longer support this browser for our shopping experience. Cancellation of Restricted Air will incur cancellation fees of the full cost of the ticket. When will my Express Docs show a stateroom number? International travel is usually very safe but there are things you should do to stay safe and healthy. Learn about onboard activities and tips from cruise . For the safety of all our guests and crew and to enhance accessibility, Holland America Line strongly recommends that all personal electric mobility equipment meets the following criteria: We recognize that for some people, a larger scooter may be essential. PLEASE NOTE: In addition, visas or other documents may be required, depending on your citizenship or residency and the itinerary. You can do everything or absolutely nothing. You may print selected pages or the entire Express Docs form. C1082, C1081, D1100, I-8037 are set up with 2 twin beds only to meet compliance spacing with wheelchair access between the beds. Each year between 20-50 percent of international travelers, an estimated 10 million persons, develop diarrhea. + Up to $50 Onboard Credit. Your travel advisor can provide additional information about this requirement. If you believe a delay will cause you to arrive in the port of embarkation less than two hours before the ship's scheduled departure or if you are concerned for any reason that the ship may leave before you arrive, our representatives may be able to advise you of arrangements to minimize disruptions in your vacation plans. PLEASE NOTE: If you are not the parent or Legal Guardian of any minor child traveling with you, you must present an original letter signed by at least one of the child's parents. Please be sure you understand the requirements for a service animal to disembark in each port of call. Express Docs are a part of our ongoing commitment to environmental stewardship and conservation. For bookings made in Australia, submit written cancellations to Holland America Line, Level 5, 465 Victoria Avenue, Chatswood, NSW, 2067 Australia or generalenquiries@hollandamerica.com.au. Any associated costs related to or caused by an airline schedule change is the responsibility of the guest. Please verify the spelling of your full name and date of birth to make sure it matches the identification document that you will be presenting at the airport, for example your passport or driver's license. Guests are kindly requested not to share their reduced rate with other guests aboard Holland America Line ships. Employees that do not have a valid Holland America Line email address can access the latest offers and application as follows: Seagoing Employees: EFLEET>HR>Forms or contact the Crew Purser for assistance in accessing and submitting the application, Land Based Employees: ECATSTAND or Public Folders under Cruise Specials. A The email from Holland America Line has the Booking Number in the subject line. Can I buy the have ut all package after Ive already booked a cruise? Dressy Nights evoke the grand traditions of cruising as guests dress to impress for special events on board, including a five-course gourmet dinner in the Dining Room. 4.7. . Items such as sodas, energy drinks or other non-alcoholic items are not allowed on board in any form. Expires: May 8, 2023. These requirements vary by position and, as would be expected, are particularly rigorous for our senior officers. Shirts/cover-ups and footwear are always required indoors. Active & Retired employees of IATA/ARC appointed international and regional airlines. seadayfan. Local sales taxes are applied where required. The service is available in more than 250 U.S. airports. Suites SA7058 and SY5001 have wheelchair access on the left side when facing the bed. Crew Center is not associated with any Cruise Line, and we are not recruiting agency for crew or hiring partner. In limited situations (either on board or ashore), we may find it necessary to ask the individual to make alternative travel arrangements, such as if an individual with a disability is unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services. Registered seller of travel: Hawaii TAR-7223 | Washington UBI: 604048491 | California 2127970-50 | Florida ST35547, Monday to Friday - 8AM to 7PMSaturday - 9AM to 5PMSunday - 9AM to 2PM. All staterooms are equipped with standard U.S. 110 AC and European 220 AC outlets. More sharing options. These rooms provide wide interior & exterior doors, wheelchair access to one side of the bed and accessible bathing facilities with grab bars, accessible seat, accessible controls and hand held shower head. Please also include your name, booking number, ship and sailing date. Agency fees of any nature are a matter to be decided on solely by the agency and guests. Children: U.S. citizen children under the age of 16 traveling on a closed-loop cruise (a cruise in the Western Hemisphere which originates and ends in the same U.S. port) will be able to present their government issued birth certificate or other proof of U.S. citizenship, such as a naturalization certificate or citizenship card to sail. Note: For safety reasons, these mobility devices must be stored and charged in the guests' staterooms. The tours are graded according to their relative level of activity. Your visa requirements may be different to the standard information given for air travel. To board the ship, your service animal must have current vaccinations. These rooms provide some accessible features. Parents and guardians are responsible for deciding whether or not minors under age 16 are allowed to go ashore without adult supervision. Therefore, we kindly ask you not to visit your stateroom until an announcement that the staterooms are ready has been made via the Public Address system. Please check with the Shore Excursion staff on board for the most accurate and up-to-date information. Please note: For credit card payments made in Australian Dollars (AU$), a charge of 1.1% will be applied. To help maximize the cruise experience for our guests who are blind or have low vision, Holland America Line has made the following items available: For additional information on the ship's facilities or ability to accommodate guests needs that may not be covered in this section, please feel free to contact theGuest Accessibility Department at: For post sailing questions or concerns please contact our Guest Relations Department at: For information regarding the Transportation Security Administrations Screening Tips for Persons with Disabilities, please visit the Travelers with Disabilities and Medical Conditions section of their website. + $100 Reduced Deposit. The bed can be converted upon request to 2 twins if full compliance is not needed. Accessible Bathtubsprovide the maneuvering clearance alongside a bathtub to allow for transferring to a seat in the bathtub from a wheelchair. There is no need to wait for documents to be reissued when you add a package or make a change to your booking. Q What information do I need to register? View Cancellation Policy. Suites SA7057 and SY5002 have wheelchair access on the right side when facing the bed. If you plan to bring a service animal, you must call ourGuest Accessibility Dept. Click the Book Online Now button located below to view and purchase gift options. Learn more about this unique Dutch celebration and prepare to get your orange on. The beds can be converted upon request to a queen-size bed if full compliance is not needed. Q Do I need vouchers for my transfers? Furthermore, every senior officer inspects their area of responsibility on a regular basis. Our family-friendly shore excursions give you new ways to discover destinations together. All of our ships comply with and in many cases exceed the applicable SOLAS safety standards. If you're a fitness fan or just like to stroll around the decks be sure to pack your exercise clothes. Bathtub with separate accessible transfer shower: Suite SS6108, SY5002 & SY5001 Find and plan your next Holland America Line cruise by comparing prices and reviews on Cruise Critic. Tickets are nonrefundable. Non-Suite. To order Greenhouse Spa products online, visit www.timetospa.com. Please do not place your baggage over the emergency floor lighting. Up To 20% Off + Free P&P On Holland America Products. Children 12 or under receive half off in our specialty dining restaurants or can select items from the kids menu for free. Cruises feature extensive on-board enrichment programs and activities every day. Holland America Line Retired employees, Employees and Retirees of the Worlds Leading Cruise Lines and Windstar Cruises are also eligible. includes unlimited non-alcoholic beverages and bottled waters 500ml and under. Disembarkation is usually completed within two to four hours after the ship's arrival. Any amount in excess of this allowance will be not be allowed onboard. As such, all weapons and dangerous devices are prohibited and may result in denied boarding. The following flight options can be managed by logging into My Account or Manage My Cruise at www.hollandamerica.com. All adults of legal drinking age for the respective itinerary that are booked in the same stateroom must also purchase the package. On the other hand, friends and family rates, from what I've been told, are usually last minute and offer even deeper discounts. Q What if I do not have an email address or do not wish to provide my email address? We recommend requesting a portable crib at booking or by contacting Ship Services at (800) 541-1576. Women cannot have begun their 24th week of pregnancy at any time before or during the cruise. Screen reader computer software in the Explorations Caf that allows guests to navigate the web by listening to the text. Dial 1-800-993-5483 (US). Also bring a list of the names, strengths and dosages of all medications in case refills are required. Each shore excursion will show a corresponding activity level icon; use the icons as a general guide to the level of activity involved. If the fine is assessed due to a flight delay, we will pay the fine if you were participating in our Flight Ease program. Due to customer and security concerns, we have a "no visitor" policy on board our ships, and regret any inconvenience this may cause. Cancellation of Restricted Air will incur cancellation fees of the full cost of the ticket. In the event of unexpected travel delays and emergencies, please remember to bring additional prescription medication for at least 2 weeks beyond the length of the cruise. Each shore excursion will show a corresponding activity level icon; use the icons as a general guide to the level of activity involved. . Please fill out the form and return it to the Front Office as soon as possible. More value and convenience now you can Have It All! 4 Club Orange private dining venue is open for breakfast and dinner on Koningsdam, Nieuw Statendam and Rotterdam. Q Where do I enter my Holland America Line Booking Number and Last Name? These rooms provide wide interior & exterior doors, a shower with no threshold, grab bars, shower seat, accessible shower controls, and hand held shower head. Protect your cruise vacation investment with our Cruise Protection Plan. The above list is not exhaustive. Itineraries in this range include the Mexican Riviera, the California Coast, and even an Alaskan whale watching cruise. Plus, Nieuw Statendam and Koningsdam feature family staterooms with beds for five and an extra bathroom. Otherwise, there will be staff available at the pier to advise you of your stateroom number as you fill out your luggage tags. What is the price of the Have it All Promo for 10-20 day cruises? Except in those circumstances where your service animal has been denied disembarkation, you may not leave your service animal unattended on the vessel or in your stateroom at any time. We hire the right people, make sure they receive ongoing training, conduct drills and exercises to practice that training, and perform regular audits and inspections. Q How do I select only the pages I want to print in Internet Explorer? Please be advised that as of June 15th, 2022, Internet Explorer will no longer be supported on many You may order hot water from our complimentary In-Room Dining service 24 hours a day. The charge does not apply to payments made by debit card. The Travel Well program encompasses all onboard health and safety protocols, including COVID-19 Guest Protocols and the additional measures Holland America Line is taking to enhance public health. Pack some orange clothing and/or accessories to wear for this special celebration! We embarked on a 7-day Inside Passage Alaska cruise with Holland America cruise line on their Koningsdam ship.While I've visited Alaska hundreds of times, I was excited about taking a water route and seeing the state from the sea. If you've purchased a Holland America vacation package or hotel accommodations you will find information in your documents. The Express Docs notification arrives electronically approximately 45 days before departure (after your final payment has been made). Distilled/purified water in factory-sealed containers (including plastic containers) for the reconstitution of infant formula is allowed in checked luggage for staterooms with infant bookings. Q Do the luggage tags need to be printed in color? Take a class or work out in the Fitness Center or head outdoors to the sport court and pools. A passport is still the preferred document. Although we endeavor to make sure these companies comply with legal requirements, we cannot guarantee that all are able to provide facilities that are accessible to individuals with disabilities. Exclusive interline rates rates with Holland America Line for the airline community and your friends & family members. Please note that in your absence, you will need to provide for the care and supervision of your service animal. Question 2 is the WiFi surf package unlimited for the entire Cruise duration? Guests are encouraged to obtain travel medical insurance prior to travel in order to be reimbursed for services rendered. An additional US$1,000-worth of articles may be brought in and taxed at a reduced flat duty rate. Edit your hollandamerica com family a friend online. Unlimited non-alcoholic beverage. The final amount billed may take up to 24-hours following disembarkation. We recommend that visitors to Holland America Line websites who require screen reader software use specific combinations of screen reader and browser. There is more time to review your itinerary for accuracy. This requires that a guest who uses a wheelchair be able to transfer from his/her wheelchair to the front or back seat of a sedan. Fares quoted are those currently in effect. Your luggage will follow normal processing and loading on to the ship from this point. Should you have further questions please contact our Guest Accessibility Department via email atGuestAccessibility@HollandAmerica.com. Those travelers with chronic illnesses and those who are immunocompromised are at greater risk. Please note that Medicare and many health insurance plans DO NOT cover the cost of medical care at sea, in foreign countries, or for air evacuation. Therefore if you are using a mobility scooter you may be asked to disembark your scooter and enter the coach by the front steps and ride safely in a regular coach seat, transfer to a provided boarding chair and take the lift onto the coach and transfer to a regular coach seat, or ride the lift on your scooter and then transfer to a regular coach seat. Some countries require that you obtain and carry with you official documentation, called a visa, before entering that country. Unfortunately, their new approach makes it practically impossible for us to accept service animals on domestic or roundtrip cruises from Australia. 4. All minors under the age of 18 must travel with all proper identification documents in addition to the signed letter of authorization. It is also part of our operating practices that our senior management visits and sails on our ships as much as possible. Attn: Cash Applications A currency exchange service will be available for selected itineraries, such as our European and World Cruise programs. To learn more about Holiday Cruises with Holland America Line click here. Please note: Except for wine and champagne, alcoholic beverages may not be brought on board during embarkation or in ports of call. Situations may occur in which guests with limited mobility may not be able to go ashore at the time they desire or are unable to go ashore at all in certain ports. $17.50. Records confirming the vaccination status should be provided to ourGuest Accessibility Department prior to your departure. Learn more about family cruises with Holland America Line, Do Not Sell or Share My Personal Information. Tickets are nontransferable and name changes are not allowed. Is that correct? ($BMLc` |Ks 3lwAYnsg@X'` F0 Active-Air traffic controllers, Air Marshalls, FAA & TSA employees regardless of flight benefits. The airline may generate a Future Air Credit (FAC) memo in an amount the airline determines. We encourage families to contact ourGuest Accessibility Department prior to their cruise, to evaluate and determine what the child's specific needs will be and how best to accommodate those needs. Our exclusive Explorations Central programming unlocks the history and culture of each destination with engaging presentations and captivating performances. All onboard purchases and services are charged to your account by using your stateroom keycard. You can purchase a Future Cruise Deposit (FCD) and decide on your cruise later or you can make your booking while on the ship with the Future Cruise Consultant and earn double the Onboard Spending Credit! Important Information for Service Animals on Australian Cruises Share your form with others. The health, vision, and 401k are competitive. Take advantage of 24-hour room service on your verandah, or enjoy a sophisticated meal in the elegant Pinnacle Grill. Changes to the booking may require cancellation and rebooking of flights. Wheelchair assistance that is requested for airports or train stations must be done directly through the airline or rail station. Roll-in Shower: Staterooms VB6004, VB6003, J1074, K1012, K1011, Fully Accessible Single Side Approach Similar inspection programs exist around the world with particularly rigorous inspections performed throughout Europe and South America as well as in Canada, Australia, New Zealand and many other countries. Cancellations after the cruise final payment date will incur a fee up to the full cost of the ticket. Depending on the type, the Onboard Credit may not be refundable at the end of your cruise. Q Why are my luggage tags printing with the wrong stateroom number? during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate. Depending on the handset and the carrier the user may be required to select Roam on the handset. Each Holland America ship has an onboard Medical Center staffed by licensed physicians and critical care nurses. Please note that U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure.
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