* Prices and quantities are subject to change Flexshopper makes every effort to resolve customer inquiries and complaints in a timely matter whenever reasonably practical. 00 like Robbery Company, and also they can take money from your Bank Account every week. My card number was collected and I was told that $35 dollar payments would be arranged but nothing was deducted from my account. Check your shipping confirmation to find the unique tracking number assigned to your order. They FRAUDULENTLY draft your bank account on random dates that are NOT in a contract! You must be a US resident, save for folks from Minnesota, New Jersey, Wisconsin, or Wyoming. My original agreement was that I would call ***** and that he would help with payment. Beware of your worse experience when lease to owning with this company. They TOLD me to set up payment arrangements, ignored them, and took out 4 weekly payments in one week anyway! An Affordable Way for Customers to Get the Products They Need. Back to Top I have even had to file a dispute with my bank to investigate this matter. In this case, our investigation has revealed that the customer was provided information on the manufacturers warranty and this item was beyond the 30-day return period. We offer the best brands, including Apple, Dell, Samsung, HP and Lenovo. Run away from doing business with this company. I had to reach out to my bank to cancel them. FlexShopper Customer Service, I had paid my order off and a week later they start charging the card that we paid it off with they took over $400 that wasn't even to come outdue to it being paid off I called and they said I owe for two accounts that was already paid off and they won't take the card off of the file I called back and they said they will fix it but still haven't heard anything. We attempted to reach the consumer, but our attempt were unsuccessful. Extremely deceptive company charging double or triple what an item is worth. I finally had to get a lawyer and I recommend anyone having issues to do the same. Today they never sent me a email and i have called 3 times. In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. We have been attempting to work with Jason Oakley and provided the requested payment information. And then with in a few minutes they took my order off, so they can process the cancellation right away they were just trying to get me to get it delivered and at that point I would be stuck with everything. We apologize for your recent experience at FlexShopper. I paid in full. This credit will be removed from your account if your first weekly payment fails. Customers can change their weekly payments to bi-weekly or monthly, whatever fits their schedule. This option is more than the 90 same as cash price and the early payoff option.We are here to help, if you have any further questions or concerns, you may contact us via email at resolutions@flexshopper.com or contact our customer service department at 855.353.9289. According to your own website it shows that you all try to make contact before the account is sold and none of this was done. Our goal is to help consumers with bad credit get goods they want through a Lease. On 06/09/22 the customer provided copies of their drivers license, bank account statement and cable/internet bill via email. They owed me 98.22, just imagine doing this to 1/2 of their customers. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. It was horrible and they just kept taking payments out. Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all required payments and returning the goods. The Flexshopper representative that the customer initially spoke to has not with with the Company since August 2022. If I could give this company a -100 rating I would. WebCustomer submits a Lease Request in-store via the FlexWallet app, or heads to checkout Limited metro delivery areas. We'd like to better understand the experience you had and resolve all of your concerns. The original complaint was filed and that is why ***** was placed on my account. ***** and I had agreed that during the time period of me not having a job that no automatic payments would be taken from the account. The weekly payment was processed on Thursday 03/16/2023, to be posted on or after Friday 03/17/2023. I ordered an Xbox that Im no longer able to pay for and now they wont even send me a return label. * Prices and quantities are subject to change They pull out double payments, and no one can give you a straight answer. I got tires in December and i used flexshopper for the first and only time. You can make 52 weekly payments or exercise an Early Purchase Option to acquire ownership of the rented goods. READ THE AGREEMENT! Delayed ship times and store pick-ups are not normal circumstance for our company. I told them it must be a scheduled pick up and they wont accept. I will be contacting my states attorney generals office. The consumer has no further obligations with FlexShopper. (We usually use the term "Lease.") They are not transparent, but they will often direct you to a vague lease statement. The lawyers don't charge you at all because they win easily with these clowns. We use dedicated people and clever technology to safeguard our platform. Told me I was good. You can end your lease agreement early by choosing an Early Purchase Option. Anyone can write a Trustpilot review. I called and told them I wanted to remove my payment methods and they confirmed but continued taking as many payments as they could until my card(s) were maxed out. You can also call our Customer Service department via phone at (855) 353-9289 and a representative will assist you. Founded in 1995, the company has a I never received my game console, I reached out to them countless times they refused to stop the transaction from coming out of my account! This is your estimated weekly payment if you used your entire spending limit. Now their prices are way over market value (like finger hut) and then you pay double of the inflated price. Stay away! My new 'early purchase option" was 1100 dollars!? I brought a snapper 82v cordless push mower on credit with batteries and charger the battery and charger went bad they said I would have to pay for a new charger and battery I am not happy at all I paid almost 600 so far for it. This company is a joke between there computer systems not working properly poor customer service and there own employees are miserable because they are mistreated by the higher up. They Debit your account multiple time each week and then when you pay it off they continue to debit your account after you pay it off. 8 Excluding the marketplace customers that reside in Florida, Texas and North Carolina you will own the item(s) and not have to pay any additional amount if you pay the full Cash Price (the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges) plus sales taxes and may be higher than the price you would pay if you were to purchase the item(s) directly; if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent, which makes it less expensive to purchase the items before the end of the term of the Lease). I asked to speak with a supervisor for the agent I spoke with and was told their supervisors dont handle calls . This company has been nothing but a nightmare because ***** had informed me during his time working on my account that the contract had been restructured to finish the rest of the $1,013.00, but when I get called by the third party you all sold my account for more than the agreed upon amount. 513 total complaints in the last 3 years. Their rep did not do her job. When I asked for my account to be recalled they said it could not be done. We are sorry to hear you are unhappy with your recent interaction with us. Today I was told that they never received the money and that I should send over a screen shot. Read your agreement and make sure you arent wrong. Fraudulent company! They take money out of my account on 3 different days in one single week, every week! Reviewers satisfied with FlexShopper most frequently mention customer service, cynthia rodriguez, and billing department. Visit https://www.amazon.com and click Sign in on the top right of the screen. Are the items brand new that you rent to own? Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term I ordered a PlayStation 5 for my son on 12/16/2022 for Christmas ! They never sent me a paid in full receipt. This company is a joke between there computer systems not working properly poor customer service and there own employees are miserable because they are mistreated by the higher up. I called about a settlement and the settlement person was not available. Interested in expanding your customer base and saving sales? Currently, Jason Oakley has one active Lease with a balance due. FlexWallet lets you lease to own qualifying merchandise, including electronics, appliances and furniture, from any major retail store with your smartphone. This company has been nothing but a nightmare because even after settling on an amount of $1,093.45 they sold my account for double the original amount. I sincerely apologize for the problems you have had and hope that you will continue to be a FlexShopper customer. With lease-to-own, your customers Then it showed iwas behind again.called in talked to a supervisor. I will never ever support flex shopper again! 9 All lease-to-own decisions and rates and terms are subject to approval pursuant to underwriting criteria related to the applicants credit quality. They quadruple price gouge for their inferior items, even gave me a payoff for cheap merchandise ~ because they refused to pick it (NOT honoring their own return policy) and continued to charge me anyway AFTER I PAID IT OFF IN FULL! Not to mention they have off shore employees not located in the US that have no idea what there doing making matters worse. So i've done a lease to own, so do i still have the 90 day option to pay off original price so i don't have to pay double? When your products arrive, you will send your weekly payment (automatically deducted from the bank account you provided on your application). Login with the username and password you used to purchase the item that you want to return. WebContact Need Help? It's against FEDERAL LAW to be harassed, and repeatedly called after you have spoken with a client. For one, unless you have a weekly paycheck, this site isn't for you. Smile. We carry all the classics like Call of Duty, Madden, Pokmon and new favorites like Fortnite. I set a debit card as my primary payment but they continued to charge my checking account, which resulted in several late fees. Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all required payments and returning the goods. Typically, all special order items require extra production time. I spoke to a customer sales associate Garry earlier today. 90 same as cash payoff excluding the marketplace customers that reside in Florida, Texas and North Carolina2. (833) 847-3463 Get a $25 Gift Card! This credit will be applied to the second weekly payment due, provided your first payment clears. The shopping experience that might have been difficult This is a HORRIFIC company! Good credit is not necessary but not everyone with bad credit is approved. (We usually use the term "Lease.") I called again today as its been 5 months. Home How It Works Rent-to-Own Products: Everything You Need to Know. Your monthly payment is calculated as your weekly payment times 4 or 5 weeks depending on the month. They exploit those who they feel will not pay before the 90 days and they continue to steal money from those who do pay before the 90 days. No charge for 90-day payoffs. Our marketplace allows you to shop all of these categories and beyond. In September lost job. The only communication I received from you all is when my account was sold which doesn't make sense because if you all could send that email why could no one reach out. How To Buy FlexShopper If You Dont Live in the USA/UK (3-Step Process) Step 1: Sign Up for an International Shipping Forwarder If FlexShopper doesnt ship to your country, then you need to ship your items to a US/UK package forwarder wholl then ship your package to your international location. Provide income and banking information. I will never work with this company again! Milestone ******* c/o ***************** Recovery and Emergent Servicing TELE: **************, I had placed an order in August of 2022. Customers can get started leasing with no money out of pocket on most items. Find out how we combat fake reviews. So far I am pleased with the way they have treated me with a couple issues I had. For further assistance, please contact our *************************** at ************** or email us at**************************************. All rights reserved. At FlexShopper, we keep on top of the hottest trends to bring you the very best products on the market. Go to web.archive.org to see their site when YOU made the purchase and look if the exclusion of your state was there! They fill out the simple application to receive an instant decision and spending limit. Simply click on the product category This person is basically asking if this company is legit and if all the negative comments are just hope you idiot. Please use our official support contact if this is in regards to order or billing questions. The fact that they dint have it until just few weeks ago is evidence. Someone bought product through Flexshopper using my bank information, name and phone number. They refused to stop payments and closed my case ! We apologize for the recent experience with FlexShopper. WebUnder your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all I'm ready to change my billing info and give up on them let them come for me for what's owed. Placed an order 3 times for pickup from Best Buy. That's funny because over the phone they had told me that the cancellation request might take up to three days. It let me have what i wanted earlier and for a fair price. Because they dint even responded until after delivery was made. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The email address and phone number associated with your lease agreement in a private direct They charge a rent to own fee and then charge you again for the product. Items are delivered to your door step or pick up in store! . Website says they will attempt to charge my "primary" payment method when a payment is due. For customers who are shopping for new furniture, electronics, home appliances and more, but don't have the cash for a large up-front payment or the credit to finance, lease-to-own can be an option to get them what they need with easy weekly payments and own in one year or less. JoAnn you are obviously an idiot and CANNOT read. The automatic payments were removed at this point because it didn't follow what was originally agreed upon and ***** is the one that helped in this process. 52 weeks payoff. No old or used products like brick & mortar rent-to-own stores. Flexshopper only collects payments that are due under a Lease Agreement signed by our customers, and we have no knowledge or ability to ascertain the max out limit for a customers card. WebLaunches the FlexShopper Payment modal where the customer may apply, get a We are here to assist. I had forgotten it was attached to my Flexshopper payment. Yes they are. Tip for consumers:Opt out from the arbitration agreement! CHARGED CREDIT CARD FOR PAYMENTS 1 YEAR AFTER SALE COMPLETE. All other terms and conditions of your Lease remain in effect. 4. Major appliances include standard size or larger refrigerators, washers & dryers, ranges & ovens, microwaves and dishwashers. Ridiculous! If the item you want is available at another location, and if it is the same merchant, you may be able to resume your application at the new location and complete your lease transaction. Our goal is to help consumers with bad credit get goods they want through a Lease. Hello Lynn, we appreciate your business and sorry to hear about the issue you're having. However, I have a lawyer on retainer and all my receipts sitting on ready. Please provide FlexShopper has more products than you could imagine. A successful request returns the HTTP 200 OK status After this I was assigned to ***************** who would collect on my account. Or kindly contact FlexShopper when you are available to discuss your concerns at (855) 353-9289. Read real reviews online (not fake ones they add) and you will see what i'm taking about. Hard to do, but not impossible. Browse our marketplace to find exactly what youre looking for today. Flex Shopper was horrible. We love to hear from you! WebCancel items from a transaction. Most of the products in our marketplace typically dont require any money down and there are no hidden fees. Support was fantastic. So this is where it got even more weird, I was so infuriated I YELLED at them. Please send us a direct message with the email address and phone number associated with your account and we will contact you to address this matter. I had a problem with my dishwasher and when I went into the website to find who to contact for support I see that they were trying to bill me weekly and and were getting nsf fees each week . AVOID AT ALL COST.. Make sure you opt out from arbitration agreement! However they won't change my address on my account. I bought a computer from them six months ago but the computer was actually a TEN YEAR OLD MODEL and I did not know it! Helpful (0) Nicholas C. on 2/14/20 Because they are going to get your routing number, and take it from your checking account no matter what. I paid off 2 items. they still told me i was stuck. 3 Excluding the marketplace customers that reside in Florida, Texas and North Carolina, the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges). After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. Custom fabric/color swatches for some items can also be ordered online. I have attached multiple pictures showing where I had contacted in asking about my payments and collection. I selected monthly . Most emails are answered within 48 hours. All rights reserved. Save my name, email, and website in this browser for the next time I comment. Customers with less than perfect credit history may qualify. I have auto payments, was happy, they even raised my credit. Ive paid off another Xbox and a miter saw an never had a problem. This is "bait and switch". Adjusted You can pay off the lease at anytime and there are great pay off options available. Find all your favorite consoles, including the limited edition bundles, and new games the day they come out! Please, could you reach out to us at Help@FlexShopper.com or call 855-353-9289? They will not give you a choice to make your payments bi-weekly, semi-monthly, or monthly. We apologize for the customers' recent experience at FlexShopper. SCUM OF THE EARTH! Who's stopping them!?!? Subsequently, we attempted to contact the consumer, but unfortunately, our attempts were unsuccessful. I called to get confirmation of a order request because I did not see it on my account. The company deducted money from my account although i never received any products. Flexshopper makes every effort to resolve customer inquiries and complaints in a timely matter whenever reasonably practical. Fill out our contact form and a dedicated retail partner specialist will get in touch to see how FlexShopper can benefit you. Wrong of me telling them that. BBB Business Profiles are subject to change at any time. Simply refer to the table in your Lease to look up the Early Purchase Option amount after each payment date. Advertise easy weekly payments on your product pages, cart and checkout to attract customers. Called back in they transferred me to billing still could not answer my questions. 7 An initial security deposit and/or payment may be required. You can make 52 weekly payments or exercise an Early Purchase Option to acquire ownership of the rented goods. Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all required payments and returning the goods. FlexShopper offers easy weekly payments for the top brands you want at
how to return items to flexshopper