I dont know whether it's personality or the famous nurture-nature thing. After San Antonio, I went to St. Louis and I was the national account guy selling beer cans to Anheuser-Busch, my only account. We have this thing called positive discontent. Education: B.S. message, contactez-nous l'adresse I want to do this in a three-step process. If I said 3 steps over 5 years, he would start laughing. Let's say 23 years when I showed up. real person. He didn't say anything. They've been around forever and ever. That one's not there. We all learned this lesson. I'm not afraid to do it., Andy Ransom and I were talking about this. Of course, we are as well. Which one would you like?, Paul Giannamore: I know which one you took. The last time you and I saw each other was pre-COVID. In a normal year, we'd see each other in the field 3 or 4 times and deal on related stuff. Patrick Baldwin: In KPIs, you've made the reference twice this fear of failure or this anxiety. They had great expansion plans and I was going to lead those expansion plans but they had no money to do any of the expansion plans. Previously John held various senior management roles at Cintas Corporation. It's because they weren't a culture fit.. It's okay that you talk to the guy that owns the white house before he's ready to sell. This might be the first time they had a pest control service. What I found was we were limiting our search capabilities to those that were in that geography., My head of HR lives in DC. We had one of our best guys move from Richmond, Virginia to West Texas. I don't know if this is still the case but there was at least one year when Rollins was Ford's largest customer. Its 2020 now and everyone's remote working. Rollins, for example, has always been reasonable. If you set that up, right on the front end, in a lot of ways, you can almost set it and forget it and I know that's not right but it covers all sorts of manners of sins if you have that stuff set upright. There's continuity of thought and process. If you grew up in New England, you're used to the straightforward, in-your-face no., Paul Giannamore: Get the hell out of here, John., John Myers: I didn't get that straightforward, in-your-face no. John Myers in Wyomissing PA - President for Rentokil North America, Inc. Can you speak to your thoughts on keeping these large platforms separate? It's a market that has yet to consolidate my mind and that'll happen at some point in the future. They're supposed to be special shoes that reduce the chances of slips, trips, and falls. The thought of being able to come in the early days with Rentokil and take something that was roughly $200 million and do something with it was appealing. They might have switched a provider to you so they're trying to understand how everything operates. What widgets was this company making? I was always willing to learn. You want to be better, Im sure., John Myers: First of all, I didn't take it as a shot at all because it's an amazingly good place to be. That means that the average net salary Germans bring home is 2,636. Patrick Baldwin: You could have made it happen. You've got low route density. Part of that starts with you having to have a family structure that says, Let's do that. My wife and I moved nine times in twenty years or something like that, a bunch of places in the US plus almost a five-year stint in England. Patrick Baldwin: That is interesting. Even though those numbers are adding up to a lot, its not as much as I like because those are the days that I have the most fun. Let me give you an example. I've talked to you and Bobby about this for years. Compass HouseManor RoyalCrawley RH10 9PYUnited Kingdom44 12 9385 8000https://www.rentokil-initial.com, Sector(s):IndustrialsIndustry:Specialty Business ServicesFull Time Employees:58,600. Ryan leads DTK Facility Servicess over 1,600 employees across 190 counties. Are there things that you've witnessed where Rentokil is handling due diligence differently or did they think about it differently? Si vous continuez voir ce We then had Allgood. Ep 30 - John Myers, CEO of $1.5 Billion Rentokil North America For more than twelve years, John Myers, Rentokil North America CEO, has scaled a regional pest control business into a national empire. If you continue to see this He's a real specialist. In those days, American Can was the big one. Why are these ants here? Rentokil North America Careers and Employment | Indeed.com You do 7 or 8 acquisitions and you plop them right into Modern, change their name and grow it that way. As a result, I'm usually in a pretty good spot., The last thing I would tell you is I have changed my mind more often in meetings. We'll own it. We are sorry for the inconvenience. John, after the Allgood transaction, I remember in the Southeast, there was a lot of smoke and hot air blown around the Southeast about how Rentokil did the Allgood deal and axed a lot of heads. Back to Allgood, there was a lot of smoke that blew around some years ago when you did that deal, Rentokil axed a lot of folks. I wasn't involved in that transaction. I wanted to understand far more than the top-line impact that customer retention has on a business. In the south, there's the polite no. Does it matter? Every week for two years, we had lunch together. Last updated: 1 January 2023 at 11:00am EST. Please enable Cookies and reload the page. It infuriates me because we already owned the customer. The average Rentokil North America hourly pay ranges from approximately $19 per hour for a Customer Service Representative to $87 per hour for a Regional Sales Manager . los inconvenientes que esto te pueda causar. Going back to my factory, I could walk out on the production floor and I would say, Bob, why is that guard not on that machine? I remember that he was big on being number one in a sector and you're number three and I love the underdog story. I learned a lot about negotiating multi-year deals with large capital spends to justify it. enva un correo electrnico a He was a bellwether for a lot of what was inside Ehrlich, Presto-X, Western, and the like. Would you disagree with that? He is by far one of the best in the industry. When we interviewed Brandon Hier, one of the things that interested me was, is there a consistent culture across radical North America? That's not to exclude others. When you have the diversity thought, you get better decision-making. Once they stick around with the business for longer than eighteen months, the technician builds a relationship. Thank goodness, I had a good boss who made a couple of phone calls to that customer and said, There's more to this kid than you give him a chance to be. Because of that, you learn that there's a different style of communicating and a different style of decision-making. When you create that environment even when you didn't bring your A-game, you're smart enough to hear a better answer and you react accordingly.. What's your thought? I'm fine with that and I like that because it's 100% their decision and not an auction process at the highest price. I'm getting an offer letter. Why is that important? John Myers 57% approve of John Myers's performance Company size more than 10,000 Industry Personal Consumer Services Link Rentokil North America website Rentokil North America is comprised of over 10,000 expertly trained colleagues operating 40+ brands across the United States and Canada. Let's debate the heck out of it. When I first met Vic and Jim, we were at Reading Terminal down in Philly, having a bite and Vic was talking about growing Ehrlich.. It was historically related to the company prior to the ownership., An indemnification situation is Rentokil or any of these guys would get sued and they'd go back to the sellers. You might have too little or too many direct reports in the organization. Paul, have you ever looked at revenue per mile? Some of them are, The dog bit me on the ankle. I got stung by a bee in my ear. I got into a car accident. I fell off a ladder. I twist my ankle in the backyard., I think about safety a lot. You deal with this stuff too as all acquirers do.. Explaining to commercial customers is no longer blank, it's blank. Youve got a business like Modern doing about $20 million in revenue. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. John did on uncovering things during due diligence. I got the polite no, the Southern no. As a result, you make decisions. Was Vic Hammel at the helm at the time?, Paul Giannamore: Vic stuck around. Rentokil Initial plc was founded in 1903 and is headquartered in Crawley, the United Kingdom. I walked in and I was a management trainee. They've scaled a $1.5 billion pest control company based on that 149 number. Rentokil North America does maybe $200 million in revenue. Had you known that before that?, John Myers: It was the latter. per informarci del problema. By the way, great companies ask the first ones. Speaking of Ransom. Myers sold 225,000 . It's more about the process, that Rentokil is built to help itself and they have done a great job with that. We worry about having the wrong answer or even when we have the right answer, the failure to implement well. Patrick didn't fail to ask John about brand equity. By reinforcing the message from the top level, it does those things better than just hoping it happens." . He used to talk about the top 20, the middle 70, and the bottom 10. Paul Giannamore: This is the last question I'll have for a little bit and Ill let Patrick get some stuff in. That's pest control and that's what we're growing, particularly in North America. John, thanks for coming on The Buzz. John Myers: I'm going to talk for ourselves. They're doing their best. Visit PayScale to research Rentokil salaries, bonuses, reviews, benefits, and more! Of the 9,000, 3/4 are frontline colleagues doing work out there in a vehicle, answering a phone, or selling something. At least historically, John Myers and John Wilson and all these guys have proved to me that if Ive got a problem a year from now, I can likely call Johns cell phone number and he's going to pick it up and say, What's the problem? Paul Giannamore: Patrick, you had to bring that out. I'm going to flip it the other way. Paul Giannamore: Did you take a few days to think about it so it made it look like you are in high demand? We work a lot on that and maybe it's the fear of failure thing that I'm always rethinking our strategy. Paul Giannamore: My experience coming out of Bulge Bracket Investment Banking, prior to getting into pest control, I was dealing with extremely large transactions. The one next to the one we serviced. You might not like pizza parlors but if it's right next to the school, it might be the right answer to that question in some markets. I spent sixteen years in the beer and soft drink can division. He had some subject matter experts that he pulled on. From an acquisition, business case, performance, growth, happiness of colleagues that did stay with us, it's been a super win. They've got a lot of questions., Older customers that you've been servicing for years its like, Patricks guys are coming out.
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