visionworks return policy

I spent over $2000).On April 9, I decided to exercise my option of the 100-day guarantee. Copyright 2023 Consumers Unified LLC. What's included in the 2 for $79.95 deal? I could feel the irritation as I continued to ask question regarding my purchase and return/exchange of the items.Kindest regards,****************************. Please ship your return via a trackable shipping method and be sure to obtain a copy of your tracking number. I called the store with no help and also spoke with management for a full refund. Visionworks Return & Refund Policies. I recently scheduled an appointment online. Then I had to call them to schedule one. After all he would be reporting to a specif office and person but he refused. I was told that online appointments are teleview appointments. If you feel you have received this message in error, please view our customer care Order hung there til store called to follow up. Visionworks Glasses are Backed by Our 100-day Guarantee We have all received receipts with three dreaded phrases printed across the top: "Final Sale, No Returns, No Exchanges." Strict return policies are the norm when it comes to personalized items. I am constantly bounced around from one recording to the next. The store is in Springhurst Towne Centre in Louisville, Kentucky. I have been very patient and at this point my patience has run out. You may also return a defective item for a refund, however, a 20% restocking fee will apply. The doctors write the wrong prescriptions, they are impossible to get a hold of,, they are always taking off. Tip for consumers:Was advised I'd have our glasses within 14 days. Claim your listing for free to respond to reviews, update your profile and manage your listing. Resolved "Customer service " Resolved "Overall service.". They also dispense contact lenses. The doctors write the wrong prescriptions, they are impossible to get a hold of,, they are always taking off. I had told him I get ocular migraines and was having a slight one and he truly made it worse. Eye exam on 3/27, charged $60 for exam and contact fitting, I was there 2 hours. All returns must be postmarked within thirty-one (31) days of the purchase date. Friendly, effective and professional - I'll return! Well start sending you the news you need delivered straight to you. Visionworks ensures a 100 day grace period after your purchase, to decide if these glasses really are the perfect match for your face, style, and life. how are they?) Avoid at all cost. Save products you love, products you own and much more! 6 weeks later on a pair of sunglasses that are listed as in stock online is crazy. Everything You Should Know About the EZContacts Return Policy. Walmart Vision Center: Services, Products, Pros & Cons - Healthline Visionworks offers corrective glasses and contact lenses to customers at highly affordable prices. Package your product in a box to avoid damage. The issue is not with the Eye doctor, I purchased two pairs of glasses from Visionworks, with tax and fees, the total amount was $222.48, I paid with my Discover credit card, the clerk in the store ran my credit card four times and when I got home and looked at my account online, the four transactions totaled over $890 dollars. Many customers complain about buying a defective product from Visionworks. I used insurance and paid ~$65 out of pocket. Order#: ******* If you need to return your glasses, if its within the 100 day grace period, you will be given a free return, or a free exchange. Quality of the product purchased. I returned them to the store for a full refund. You can take your item or items directly to a Visionworks center to initiate the return process in person. Enjoy reading our tips and recommendations. Get kids glasses that are durable and designed to stand up to the activity of sports. THE SITE IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE AN ENDORSEMENT BY VISIONWORKS OF ANY PRODUCT, SERVICE OR MERCHANT. All you need to do is provide some details about your purchase, and well immediately send your request to Visionworks. Retuned merchandise that is lost or damaged during transit is solely the shipper's responsibility. Contact them by mail, go visit the store in person, call them and email until you reach a satisfying conclusion. It is not the end of March and I still do not have the glasses I paid for. Free Amazon product support included. Today 4/4/2023 I check order status online it still says pending and delayed. DoNotPay will tell you all you need to know about the Visionworks return policy! After exam I order and paid for (Order # *******) a pair of prescription sunglasses model NK ESSNTL CHSR (010). We all intended to buy glasses. Honestly, I want my money back so I can go somewhere else because I don't trust this man at all. I received emails and text messages thanking me for making the appointment and plenty of appointment reminders. The duration of time it takes to receive a refund varies based on the type of refund.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_12',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The refund will be delivered in the same form as the original payment, with the exception of shipping and handling charges, which are not refundable. I have tried to visit this store 3 times. I got a new pair of glasses in late Jan first of march one lens cracked from the side to just above the bi-focal line took them back but they would not fix them told me I could by a new one I was told it didn't leave here like that of course it didn't but I guess the quality of the lens are just cheep but my family of three and 90 employees that I work with will never use vision works ever again so my little broken lens we will go somewhere else with our buis. Discover the Zzounds Return Policy With DoNotPays Thorough Guide! On 12/5/2022, I received a text message notification from Visionworks letting me know the date of my last eye exam was over a year ago and to please schedule an appointment by clicking a link in the text. Visionworks offers a simple 30-day, money-back guarantee. I paid for glasses I never recieved and visionworks doesn't take responsibility. I picked out some more glasses that was cheaper. Find the Answers to All Your Questions About the Ubisoft Return Policy, Exploring the T.J.Maxx Holiday Return Policy With DoNotPay, Understanding the Aropostale Return Policy, The Container Store Return Policy Decoded, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, Exchange your pair of glasses for another one, Ask the customer support agent to start your return request process, Find the store nearest to you and click on, Visit the store to initiate your return request, Provide information about your purchase and include photos if you have any, Collect and fill out the necessary paperwork, Create a script you can use at your court hearing, Enter the amount that the company owes you, Select whether you want a demand letter or court filing forms, Describe the situation and submit any evidence you have. The quality of visionworks products is terrible! To write an effective return policy for your website, there are a few steps you should follow to outline and prepare your document before you start any writing: Step 1: Choose the formatting for your return policy. As a matter of policy, BBB does not endorse any product, service or business. We gave the store our home address, phone number, etc in Georgia to let us know when they would be in. Visionworks : r/optometry - Reddit Wed like to thank ****** for allowing us to assist in resolving. I COULD NOT get human on the phone, not anyone on their website Chat, (which on the phone I was told to go to) to answer this. Follow-up service (e.g., frame adjustments, repairs, cleanings). I am a customer/client and I have a right to approach the others but they stonewalled me. I haven't heard of any success stories around the Syracuse area they closed the lens making facilities locally and they should close the rest of their operation as well, I believe Wal-Mart would be a better choice even if price is more which I don't think it is. Usually, an optical store will offer a refund or replacement for the following reasons: There's a manufacturer defect such as a frame that breaks. It even worse I can not get an answer as to why I do not have them. Including ours. There are many more tiresome chores you no longer have to leave your bed to complete: Our app comes with a large selection of productsfor one low monthly fee, you can use them all to complete dreadful admin tasks in a split second. To return your online purchase, send your product complete in its original packaging using the pre-paid returns label (located below). You can also call at 1-800-784-7427. No moreuse DoNotPays nifty product to jump the phone queue of any companys customer service line. and our Visionworks does not state on their website how to go about making a return. If you purchased the product online, go to the Visionworks website and follow these directions: We believe that the information we have given has totally satisfied you and that the return procedure has gone smoothly. Make sure the item hasnt been used or isnt damaged. As I waited for the front desk to answer a question, the gentleman was on the phone rolling his eyes at the customer on the phone, and when he got off, he laid his head on the desk and went oh my God! And if I could find the person that hired these individuals, I would question the interviewing process. People if u don't like ur damn job get another one or learn how to respect your customers. BBB Business Profiles are subject to change at any time. BBB Business Profiles may not be reproduced for sales or promotional purposes. Once we have received the item (s) we will provide you with a refund. I am 5'4", 145, this man is over 6'0" feet and a medium build, I was hoping that he would hit or punch me over their error. Resolved "Vision works employee scratched my lense.". Here are 8 tips for writing great reviews. So I call the week of 3/20 and was told there is an issue with my order and a manager will need to call me back. Visionworks attempted to adjust my new pogressive eye glasses but couldn't get the focus right, which caused dizziness and headache. I came in for an annual eye exam. Another great feature DoNotPay has helps you sue the company that refused to process your return or refund request. It should have been way more than that just for the inconvenience. models like the Visionworks are rated on multiple criteria, such as those By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. When I asked to speak with the doctor or leave message for Leslie, I was refused. It is now 10 weeks later and I still have not received my eyeglasses. They have no way of contacting anyone of usefulness or importance when something is wrong with your order and they could care less about fixing it in a timely manner. Additionally the requested refund is being processed. The company does not accept items that are broken or damaged. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This was the worst unprofessional disorganized. Yes, Visionworks has an exchange policy for its clients. I've been a patient of vision works since the early 90s. VISIONWORKS - 43 Reviews - Eyewear & Opticians - 169 Jennifer Rd, Annapolis, MD - Phone Number - Yelp Visionworks 43 reviews Claimed $$$$ Eyewear & Opticians, Optometrists Open 9:00 AM - 7:00 PM Hours updated 1 month ago See 8 photos McNelly Optical Chesapeake Eye Surgery Center Bay Hills Eye Care Anne Arundel Family Eye Care Avallone John M MD The worst, I've been waiting for about 3 weeks for contacts, Visionworks Office#: ******* Corporate do not have a customer complaint email but had to call them. Reddit and its partners use cookies and similar technologies to provide you with a better experience. This is not the first issue I have had over the years, just done with this company, I will find someone that wants my business. The return policy lets you exchange your glasses for another style or color, or get a refund. Procedures to Return Merchandise Please contact us at 240-343-7838 or email at support@hdvisionworks.com to obtain an RA#. Damaged glasses, or glasses clearly not purchased through Visionworks, will also not be accepted. We had a great experience with the staff. The glasses I received were not usable. Have you ever bought something from VisionWorks and realized it was the wrong glasses and contact lenses? On November 29, 2022 I had an appointment at Visionworks in the Bronx I ordered one set of progressives (covered by Davis Insurance.) Currently, they do not offer a way to track your return or refund process. Optometry Applied science Natural science Science 22 comments Best Add a Comment optstudent22 2 yr. ago This will get you connected to a customer support agent who can help you get your return started. I never heard back from the store for weeks. If you are returning a product with the intention of purchasing a different product, the restocking fee will still apply. If defective, they will be serviced (repaired or replaced) by a manufacturer's authorized service technician. How do i get acopy of my last visit and the bill? Now they send them to the lab with a rush on them and Monday will be the two weeks again, the online progress still shows "making", so I'm assuming I will not have them again in two weeks. All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. I have been a customer here for along time, but not sure what has happened! Not only did the measure and then make my glasses incorrectly. Rochester, MN store. I ordered some great glasses and can't wait to wear them! What Everyone Should Know About the Walmart Return Policy, Don't Let the Costco Return Policy Give You a Hard TimeDoNotPay Can Help, All You Wanted To Know About the Ulta Return Policy, Everything You Have Ever Wanted To Know About the Nordstrom Return Policy. Will not answer the phone. I get to my car and sit there a minute or two to calm down and to try and make sense of the lunacy I had just experienced. Never going here again, and I will inform others. Said he was the manager. Follow. What Is the Visionworks Return Policy? I wish the union would look into this and give us choices. Don't order from Visionworks if you must have the glasses in a timely manner. They worked for long-distance and reading and would have been a great backup pair. If you're not totally satisfied, just return your glasses within 30 days of receipt for a full refund. Visionworks Coupons, Discounts and Promo Codes 2 Verified Coupons for April 21, 2023 CODE 40% OFF Coupon Code for 40% Off Complete Pair of Glasses expires: ongoing Used 1133 times Last Used less than a minute ago 100% Success SAVE40 Show Coupon Code CODE $45 OFF Coupon Code for $45 Off 2 or More Pairs of Glasses expires: ongoing The only thing you can do to initiate a return or exchange is to contact the company and request information about their return and exchange process. Price paid Found out new prescription glasses at Walmart was $99 and this glasses got doesn't cannot be use on my computer.they are scamming you with your insurance.. Refused to see her without me and was extremely rude to 16 yr. Old she spends $210 every 3 months there for her contacts. I'm telling you I've been to eye outlet America's Best and visionworks took care of me properly. When we checked prices over the phone at Costco Optical locations across the country in March 2023, we found that single-vision lenses start at $62 on average and frames start at around $58 on average. What is Visionworks doing to help prevent exposure to COVID-19? I've had extreme near-sightedness since I was in 3rd grade (I'm 45) and do not take this lightly, and have many experiences to compare it to, and that is why I am reporting him to the BBB. I was also told that they tried to call me on the 12/10/2022 (a Saturday) to reschedule my appointment for an in person appointment. Within 100 days of purchase, Visionworks allows you to exchange your purchase. Check out how you can: We have helped over 300,000 people with their problems. Waiting to see how long it will be to correct the mistake and if they in fact do correct the mistake. Per Visionworks, if your glasses aren't perfect, they will fix them. Visionworks is a US company that owns or operates 711 optical retail stores throughout 40 states and the District of Columbia. 160 Reviews of Visionworks.com - Sitejabber * Your exam will always be free as part of this deal, even if you choose more expensive frames or lenses. Ordered a pair of glasses online and they never arrived. VISIONWORKS - 46 Reviews - 169 Jennifer Rd, Annapolis, MD - Yelp Exact information about Visionworks return policy is a bit tough to find. THE STORES NEVER ANSWER THEIR PHONES. Costco Optical Review: Options, Pros Cons, Is it Worth It? - Healthline Find an eye doctor and schedule an eye exam at a Visionworks near you. Trying to get someone to from the store to find out if contacts arrived and the phone system sends me to customer service center. What can you do if Visionworks rejects your return request? By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I have been waiting 10 weeks for a pair of glasses. You wont get them for MONTHS! Sign up to receive our free weekly newsletter. We explain how to get a refund for a defective Visionworks order. Had new glasses made a month ago and accidentally broke the arm.brought it back and was told that they will charge to fix it.I was livid.when he suggested I should go to another repair shop and bcoz I needed it I was charged $45. Does Visionworks Offer Free International Shipping. This company also offers contact lens dispensing. 1 1/2 weeks later I received a text that 3 sets of glasses were being shipped to me. Idid not write down the incorrect script to get the incorrect script placed in the previous glasses. two more weeks pass and I get an email from Visionworks stating (it's been a couple weeks since you picked up your glasses. One doctor said everything was under control and the second said my eye was bad. This was far too unprofessional. Visionworks offers a 100-day return policy as well as a 30-day money-back guarantee. You can contact Visionworks by phone or visit a store to return or inquire about a product. Once you complete your transaction, email us for an itemized statement of your transaction to file your out-of-network insurance claim. Dont worry, you will be able to successfully return the item. Really really bad. At Visionworks, it is our goal to provide great customer service and we welcome every opportunity to better serve our customers. They gave me a refund right away, so I have no complaints about that. The Frame Finder lets shoppers try out different frames on their own face, through the Internet. The script in the glasses was wrong. Took another 20 min to get that done. If you believe your refund or return request was wrongfully denied, you can use the app DoNotPay to sue the company with the help of the app. I think they are are great because they smile. This is the last time myself or anyone in my family will ever go there again. The Visionworks return policy also states that if you bought your items on the website or at one of the retail stores, you have a Money-Back Satisfaction Guarantee. Thank you Visionworks for making this a great experience. Our Optometrists will provide comprehensive vision care and prescription glasses and contacts. I have yet to receive my sunglasses as of Dec 30th. Management has reached out to Medhen and has made arrangements for Medhen to contact the store to schedule a recheck. Worst shopping experience I have ever had. Quality of service from sales help. No additional imaging was required or requested during this appointment. Was very snippet and rude on her delivery and was condescending. You have to fill out a request letter, make a few calls, fire off a few emails. I went back to Visionworks to calmly explain that I felt that this was in error and if the clerk could void the three transactions, "*******" the clerk, was very rude and unprofessional towards me, she loudly stated, "It is not a big deal, your credit card company can refund you in thirty days", unquote. Wow! My kid wore it for a couple of days but continuously complained that it felt like going uphill or downhill nor was my kid comfortable while playing at the park wearing those glasses.So, we thought of ordering an extra pair online from a different place to see if it's similar and she immediately felt comfortable with the glasses we ordered online. You should never be bullied anywhere. How do you return glasses to Visionworks? Are they there just to test and collect insurance money. Once I finally was able to make an appointment for the three of us, we all need an appointment on the same day so we scheduled far enough out on a day I had off so that I could pay for all the glasses. Return shipping cost (the cost to send an item back to our store) is similar to the cost of driving to any store for returning an item, which is not reimbursable. I've spent a lot of money in the past 20 something years and will not ever walk into another vision works ever again! I asked, how can a person have an eye exam over the phone? Once the CORRECT Rx was FINALIZED, an extremely rude staff member by the name of Latoya (I believe?) After 4 return visits, my prescription was still wrong. They were able to pull my records from another store location, find my prescription and guide me through selecting the features needed for what I needed to accomplish. refused to honor 50% discount on a year's contacts that was offered by their manager, Leslie, because of all the errors made. Last updated 50 Visionworks coupon on April 30 2023 All (50) Coupons (44) Deals (6) Site Wide (4) First Order (1) New Customer (1) Recommend 65% OFF Up to 65% at Swimsuits For All Get Deal Expires:May 5, 2023 Buy one complete pair of glasses and discover a second pair free Get Code BOGO Expires:May 4, 2023 Success 80% Verified 1 day ago 40% OFF Understaffed all the time. At Visionworks, it is our goal to provide great customer service and we welcome every opportunity to better serve our customers. If youre not totally satisfied, just return your glasses within 30 days of receipt for a full refund.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); The item must be in its original condition and show no signs of use or wear before being returned to the store. The woman at the desk did not know anything about the coupons and proceeded to give me the wrong information. Please fill in the requested information on our product return form, and carefully follow the instructions for return. The details typically include the period for making a return, the acceptable items for return, and the necessary paperwork and proof of purchase. Please also share your experience in the comments section so that other customers can benefit. since I had not received my glasses I called again or a call from a manager. Take the printed label from your printer and attach it to the package. Visionworks ranks 162nd among Eyeglasses sites. Usually lenses have one year, frames one or two years, accessories one year warranty. Eyeglass Stores test program at Worst visit to an eye doctor ever never again they lost my business, Charge for not delivered order wasn't refunded. If you dont immediately know where the nearest Visionworks center is, you can use the Visionworks Store Locator to find your nearest store. Consumers can upload a picture and start trying on frames. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Unlock for unbiased ratings and reviews for products and services you use everyday. Replacement products will be shipped at no cost to you. We value your privacy. Visionworks is part of the Eyeglass Stores test program at Consumer Reports. VISIONWORKS DOES NOT WARRANT THAT PRODUCT DESCRIPTIONS, PRICING, EDITORIAL COMMENTARY OR ANY OTHER VISIONWORKS CONTENT ON THE SITE, REGARDLESS OF ITS SOURCE, IS ACCURATE, COMPLETE, RELIABLE OR CURRENT. We do not issue refunds for returns of damaged merchandise. Zero stars really. Be the first one to find this review helpful. You wont have to wait in lines or on the phone for long periods because you can request a refund from the comfort of your home. Returns made to Visionworks will only be accepted in its original form, in like-new condition. The person at the Woodmore location informed me that all Visionworks, order just about the same selection of frames. Price paid for this product. LensCrafters has a 30-day return policy and 90 days exchange policy as well as a one-year replacement warranty. Also, mentioned that the issue could be related to improper eye measurements causing the issue. Each time has been worst than the last. Visionworks has an incredibly generous 100 day window for a free return or exchange, no questions asked. Customer Service | Visionworks Let us know about the 'Visionworks Return Policy'. Great personnel assistance and friendly, I don't have much to say, I'm humbled with the assistance offered, great customer service and good communication, happy client and assistance. Can't wait to have my glasses. It appears Visionworks is not a good and reliable business since the recent reviews are all bad. I am now being told my glasses will be available on June 14. My initial thought was that the Woodmore location would have a different selection from ************ location. This bad script could have damaged me , my eyes and my health tremendously. If you want a return for any reason, short of destruction of the glasses, youll get it guaranteed if youre within that guarantee period. I waited another 15 minutes before I was greeted by anyone. Address your return to the address listed on your invoice. They should give him some more training he def needs customer service training if he's going to be a manager. If you returned your glasses did you just go back in and pick new frames and do the whole process again? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. An RA number must be obtained within 30 calendar days of the date of purchase and will be valid for 14 calendar days after its issuance. Quality of frames and lenses If you dont have it with you, you can still return the product. My appointment was at 11:40 and I didn't leave until 3pm. I spent $1200+ on Nov 16 for 3 pairs of glasses. When the glasses came in they were not the glasses I ordered. You can only contact the company and inquire about the return process. Ordered two pair on Dec.22. MULTITUDE OF ERRORS made: lost glasses, failed to order trial contacts *several times*, wrong contact prescription sent by mail, disconnected several times when checking on trial contact orders and multiple trips to their location as a result of errors.

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