I am thinking of applying for either role or might even reply for both of them depending on how I see fit. Stay up to date with what you want to know. 2nd Virginia State Regiment Revolutionary War, Apple is an equal opportunity employer that is committed to inclusion and diversity. margin-top: 40px; font-size: 20px; width: 1500px; Applecare At Home Advisor salaries - 14 salaries reported. Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. At the store I was introduced to a manager who explained that the following Saturday morning they were having a hiring event at 7 a.m., and she invited me to attend. to imagine the unimaginable, Thanks to J for the additional info. Ben Lovejoy is a British technology writer and EU Editor for 9to5Mac. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Senior Systems Engineer. United States Department of Labor. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Learn more (Opens in a new window) . color:#000000; Both full-time and part-time jobs are available. to learn and to grow, Learn more about your EEO rights as an applicant (Opens in a new window) . Cada Dia Mas Joven, font-size: 32px; Around 2 months after I submitted my resume for Apple software engineer position, I got a call from the hiring manager. You quickly diagnose product issues on the spot, explaining situations with patience and compassion. Apple Resume Job Profiles. In some organizations, they may also perform sales duties, promoting certain technology products or services. At first I didn't understand why she was so upset about an easily replaceable phone. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Apple Roles include Creative, Technical Specialist and Genius. Recertification exams for unexpired certifications cost $49. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. vertical-align: -0.1em !important; In response to Whatsup143, For your school, refine your search LOCATION of this search, https://jobs.apple.com/en-us/search?search=College&sort=relevance&location=united-states-USA, Feb 7, 2019 6:41 PM in response to ChitlinsCC The national average salary for a Apple Technical Specialist is $40,174 in United States. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Genius Bar Reservation and Apple Support Options - Apple We draw strength from our differences. Mac Genius. At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. We were thanked for coming and then excused once we had completed our quiz. } border-bottom: 1px solid #ededed; You quickly diagnose product issues on the spot, explaining situations with patience and compassion. height: 1em !important; #colophon #theme-attribution, #colophon #site-info { It felt pretty good to be able to help this woman. The energy on these days rocked my world. [CDATA[ */ When a customer needs assistance, you quickly assess their situation. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Apple salary trends based on salaries posted anonymously by Apple employees. US-Technical Specialist - Careers at Apple After looking on the Apple Jobs website and on the Apple Retail section I panned it down to two jobs I am thinking of applying for which is the Specialist and the Genius roles. She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being I love you Mum. This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. Apple users can get one-on-one tech support from a trained specialist at the Genius Bar for iPods, iPhones, iTunes, etc. Details coming soon to @9to5mac #credo, Seth Weintraub (@llsethj) August 17, 2016, Three new positions are being introduced as of February 2017, while other roles are being renamed . Working as a Technical Specialist at Apple: 420 Reviews | Indeed.com You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. It was a month before any of us would be on the sales floor alone. The redesigned training has moved to an online, self-paced format. Technical specialists are a lateral position to specialists (sales reps). From the planet, /* ]]> */ Excellent prioritization skills and an ability to make decisions quickly. !function(e,a,t){var n,r,o,i=a.createElement("canvas"),p=i.getContext&&i.getContext("2d");function s(e,t){var a=String.fromCharCode;p.clearRect(0,0,i.width,i.height),p.fillText(a.apply(this,e),0,0);e=i.toDataURL();return p.clearRect(0,0,i.width,i.height),p.fillText(a.apply(this,t),0,0),e===i.toDataURL()}function c(e){var t=a.createElement("script");t.src=e,t.defer=t.type="text/javascript",a.getElementsByTagName("head")[0].appendChild(t)}for(o=Array("flag","emoji"),t.supports={everything:!0,everythingExceptFlag:!0},r=0;r margin-bottom: 0; You have excellent time management skills and can make decisions quickly. From background and perspective Hearing that there is a big deal Apple Retail Store meeting Sunday. padding: 10px 20px; .nwa-header-widget{ Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. .entry-content p, .entry-content > ul, .entry-content > ol, .entry-content > li, .entry-content > dl, .entry-content pre, .entry-content code, .entry-content blockquote { [CDATA[ */ Excellent verbal and written communications skills. It was just a few days later when I received my first follow-up call. Sign up with your Apple ID to get started. font-size: 16px; Indeed.com estimated this salary based on data from 10 employees, users and past and present job ads. .entry-meta, article.page .entry-header .entry-meta { Working as a Technical Specialist at Apple: 352 Reviews | Indeed.com Customer loyalty and satisfaction is their number one priority. What Are Sea Stacks, .contenu { only to stand outside it. To start the conversation again, simply ","server_up":"The live stream is paused and may resume shortly. Your base pay will depend on your skills, qualifications, experience, and location. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. I also think readers might find the level of diversity among the talent at Apple very inspiring. From setting up your device to recovering your Apple ID to replacing the screen, Apple Support has you covered. @media screen and (max-width: 480px) { .so-mobilenav-mobile + * { display: block; } .so-mobilenav-standard + * { display: none; } .site-navigation #search-icon { display: none; } } Moline To Las Vegas, Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. #masthead .hgroup .logo { Your work hours will be based on business needs. Copyright 2023 Apple Inc. All rights reserved. Success in team environments, demonstrating shared responsibility and accountability with other team members. First for ourselves, then for the world. " /> An unofficial community to discuss Apple devices and software, including news, rumors, opinions and analysis background-color: #f5853b; Do you have a passion for hands-on problem solving? As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. } Challenging to work. In response to Whatsup143, Apple At Home Advisor - Jobs at Apple - Apple, Feb 7, 2019 6:38 PM in response to Whatsup143 I filled out Apples online application, which consisted of a series of questions that I suppose helped them determine if I was Apple material.. Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of the exams for participating students at its CEI partner institutions. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. font-size: 16px; font-size: 20px; When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. background-color: #f5853b; Even if youre juggling more than one customer, you stay conscious of their time demands as well as your own. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. The Technical Expert position appears to be designed to free up Geniuses for more complex troubleshooting and repairs. Come tutte le cose , quando la guida cambia , con essa cambia tutto. box-shadow: none !important; Hi there. We also take affirmative action to offer employment and advancement opportunities to all applicants. font-size: 16px; That followingSaturday,bright and early, I headed over to the event, which was incredibly crowded. } That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. font-weight: bolder; Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. Max Dyche Sofifa, Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. Reason for leaving: I left in the summer of 2012 due to an opportune business internship in California. Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. In 2016, Apple introduced a Premier Partner designation and began phasing out the Specialist designation. Everyone. You use your amazing diagnostic and people skills to assure Genius Bar customers of swift resolutions to their technical issues. If you have any guidelines or tips for me I would really appreciate it. width: 1em !important; Copyright 2023 Apple Inc. All rights reserved. At Apple, we care about improving our services. Excellent job for personal growth and experience. Nous utilisons des cookies pour vous garantir la meilleure exprience sur notre site web. click here to select a store and view pay information. Check out 9to5Mac on YouTube for more Apple news: Apple operates more than 500 retail stores acros. A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. I have just finished High School and back in year 10/11 I have always wanted to work at Apple as a Genius or Technical Specialist. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. #colophon #theme-attribution { A forum where Apple customers help each other with their products. When factoring in bonuses and additional compensation, a Technical Specialist at Apple can expect If you are accessing courses through a Global Service Exchange (GSX) account, complete information about AppleCare service certification programs for Authorized Service Providers can be found by logging in to GSX and searching for "About Apple Service Certifications".. To learn more about ATLAS and service exams, review these articles: How to Location. Ability to adhere to a schedule of customer appointments. Looks like no ones replied in a while. Another perk of working there: Customers love Apple, so my days were often pleasant. Learn more (Opens in a new window) . .metaslider .caption { font-size: 12px; Learn more. background-color: #87cefa; Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Because were a little crazy. At first I didnt understand why she was so upset about an easily replaceable phone. Description. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. Contact Apple support by phone or chat, set up a repair, or make a Genius Bar appointment for iPhone, iPad, Mac and more. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. We believe deeply in inclusion in technology, so the new courses are self-paced and freely available, and we are working to ensure ability to pay isnt a barrier to earning Apple certification., Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on training.apple.com. Your work hours will be based on business needs. var ajax_sib_front_object = {"ajax_url":"https:\/\/www.fondation-fhb.org\/wp-admin\/admin-ajax.php","ajax_nonce":"cba8a458a1","flag_url":"https:\/\/www.fondation-fhb.org\/wp-content\/plugins\/mailin\/img\/flags\/"}; /* ]]> */ padding: 0 !important; For more details and to apply, visit macadmins.org. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Theyre so grateful and that feels really good.. As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. (a.addEventListener("DOMContentLoaded",n,!1),e.addEventListener("load",n,!1)):(e.attachEvent("onload",n),a.attachEvent("onreadystatechange",function(){"complete"===a.readyState&&t.readyCallback()})),(n=t.source||{}).concatemoji?c(n.concatemoji):n.wpemoji&&n.twemoji&&(c(n.twemoji),c(n.wpemoji)))}(window,document,window._wpemojiSettings); } Get your questions answered by an expert via phone, chat, email, or even Twitter. Applying for Apple Retail Jobs - Specialist & Genius roles (Tips and White Twitch Talk Show Host Finally Drops 'Rajj Patel' Moniker, Everything We Know About The PlayStation 5. To start the conversation again, simply ask a new question. Most start as Specialists and then move into other roles at the stores. Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". Feb 7, 2019 6:31 PM in response to Whatsup143, Apple At Home Advisor - Jobs at Apple - Apple, Feb 7, 2019 6:38 PM in response to Whatsup143, For your school, refine your search LOCATION of this search, https://jobs.apple.com/en-us/search?search=College&sort=relevance&location=united-states-USA, Feb 7, 2019 6:41 PM in response to ChitlinsCC, Sorry that I did not clarify but Im from Australia, Feb 7, 2019 6:45 PM in response to Whatsup143, https://jobs.apple.com/en-au/search?sort=relevance&location=australia-AUSC, Apple Jobs/Roles (Genius/Technical Specialist), User profile for user:
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apple technical specialist vs genius