Demonstrated proficiency in technology, particularly Apple products, and the ability to quickly learn about new products. You even give. Required setup of server and network. As a busy new mother, Arlinda had very specific job criteria in mind. Work at Apple Join a team and inspire the work. In this role, you wont be expected to repair hardware. I get to work in a field Im passionate about technology and help people use Apple products to pursue their own passions. Ability to work independently: Independent work is a necessary skill for technicians to have. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. Along the way, youll be updating your technical know-how and educating team members about technical issues. Because to create products that serve everyone, we believe in including everyone. We draw on the differences in who we are, what weve experienced, and how we think. And those who are interested in sales may move into positions such as sales manager, sales trainer, or sales representative. Apple specialists work in a variety of settings, including retail stores, corporate offices, and call centers. real person. Copyright 2023 Apple Inc. All rights reserved. las molestias. You maintain composure and customer focus while troubleshooting and solving issues. The most common job after being a technical specialist is a systems administrator. What Does A Technical Specialist Do - Zippia Whether its coaching or customized development plans, youll be supported by your team and leadership as you explore yourpotential. You will be working with customers one-on-one to help them with their Apple products. I was looking for stable, part-time work as I learned to balance life and parenthood. Specialist: Part-Time Find available Specialist roles Manager Find available Manager roles Part-time roles for full-time lives. The employment of computer hardware specialists is expected to grow at an average rate over the next decade. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. UK-Technical Specialist - Jobs at Apple (UK) Related: Apple Technical Specialist Interview Questions and Answers. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. We will work with applicants to make any reasonable accommodations. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Salary estimated from 68 employees, users, and past and present job advertisements on Indeed in the past 12 months. Provide insightful advice and friendly, hands-on technical support. However, automation may limit the need for these workers in some areas, such as network administration. They must also have excellent customer service skills. A career as an Apple Technical Specialist can be both rewarding and challenging. You have excellent time management skills and can make decisions quickly. Every call means a new opportunity for me to help our customers. Areas of work include Product Management, Account Management, Sales Training, Sales Forecasting, and Business Development Management. verdade. Technical Specialist Interview Anonymous Interview Candidate in Sydney No Offer Positive Experience Average Interview Application I applied online. Roles include Creative, Technical Specialist, and Genius. Explore some of our roles to see which match yourinterests. Apple is a drug-free workplace. Ability to consistently deliver great customer experiences no matter what the situation. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Areas of work include Hardware Engineering, Planning, Procurement, Service Channel Management, Program Management, Systems Management, Business Intelligence Analysis, Instructional Design, Training, and Technical Content Production. The tuition reimbursement program helped make that possible. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. When you become part of the support and service teams at Apple, you become part of the personal connection that strengthens the relationship people have with their Apple products. Looking out for all. Apple Specialist Jobs, Employment | Indeed.com The need for more technical talent is a trend that is being driven by the increasing complexity of technology. The need for more technical skills is a trend that is being driven by the increasing complexity of technology. Both full-time and part-time jobs are available. People come in with some incredible ideas for their projects, and they feel great when I help them bring those ideas to life. Toms enthusiasm for connecting with others has given him a bit of a following. United States Department of Labor. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apples most important resource, our soul, is our people. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. Apple benefits help further the well-being of our employees and their families in meaningful ways. Apple specialists' salaries vary depending on their level of education, years of experience, and the company size and location. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Taking time for yourself or your family shouldnt be a challenge. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Help manage Apples service and support products, including AppleCare+ and AppleCare Protection Plan. Technical Specialist - Apple Jobs This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. Technical Support Specialist Job Responsibilities Installs, modifies, and makes minor repairs to computer hardware and software systems. I interviewed at Apple (Sydney) in Feb 2023 Interview 15 minute phone call. Apple specialists must have a deep knowledge of all things Apple. Youre supporting people. By combining those skills with the core Apple Store training everyone receives, as well as additional Creative Pro training, he was able to build a foundation for a new career. Copyright 2023 Apple Inc. All rights reserved. Everyone brings something different to their work, and Tom brought creativity and technical experience. US-Technical Specialist - Careers at Apple Im based in Turkey, providing technical support for customers across this region. Learn more (Opens in a new window) . With experience, they may move into positions such as technical support, sales, or training. Training & Experience: Apple specialists receive on-the-job training from their new employer after they are hired. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. When customers visit the Apple Store, youll put your own passions to work to help customers bring their personal projects to life. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. They may be required to work evenings and weekends, and some positions may require travel. This provides the opportunity to progress as you grow and develop within a role. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. Si continas recibiendo este mensaje, infrmanos del problema Technical specialists work with network analysts to review, diagnose, and treat technical problems related to computer networking operations and work with software and hardware. Discover customers needs, then follow up with the right solutions. Product specialists interface with project managers and clients to determine a product's future direction. The Apple Store is a retail environment like no other uniquely focused on delivering amazing customer experiences. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Saving someones day is a rewarding way to spend yours. Its important to have a strong technical foundation in order to succeed in this role, so its a good idea to start by learning the basics of coding, web development, and graphic design. Maintains system functionality by testing computer components. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. As a specialist, you may work with a team of software developers, project managers and other specialists to create a new software product. Apple Specialist Salary & Outlook. You will work closely with the Engineering teams to diagnose and solve pipeline, workflow, and other technical issues. When a customer needs assistance, you quickly assess their situation. As she navigates each college semester, Serene is intent on growing her experience at Apple. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Here are three trends influencing how Apple specialists work. Get startedand submit your resume. Responsibilities for technical specialist. By developing skills in areas such as cloud computing and mobile development, you can help your company stay ahead of the curve and meet the needs of a changing marketplace. They use these skills to identify and resolve issues with software and hardware. If you have a talent for hands-on problem solving, you can address customers technical issues to reconnect them with the Apple experience they love. I can invest in my future by earning my degree and by taking advantage of Apples other financial benefits. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple she had the confidence to learn something new every day. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. Technical Support Job Description | Glassdoor To view your favorites, sign in with your Apple ID. Apple is a drug-free workplace. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. When a customer needs assistance, you quickly assess their situation. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. We offer flexible medical plans and a variety of physical and mental health resources so you can feel good in body and mind. to let us know you're having trouble. They will also learn about the computer systems and software they use. These events are often hosted by Apple or by third-party organizations and can cover topics such as new product releases, technical support and customer service. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Proven experience in sales and technology solutions, as well as in developing customer loyalty. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. What Does an Oracle Functional Consultant Do? At Apple, were not all the same. Are you passionate about sharing your knowledge of Apple products? To be successful as a technical specialist, you should demonstrate expertise in software and . United States Department of Labor. Learn more about the E-Verify program (Opens in a new window) . Both full-time and part-time jobs are available. Your day in the Apple Store is filled with a range of focused support and service tasks. message, contactez-nous l'adresse Wir entschuldigen uns fr die Umstnde. Learn about work at Apple We aren't merely creating products. We are sorry for the inconvenience. naar You may be communicating with customers about technical issues or non-technical issues. Your communication skills can also help you to troubleshoot technical issues with clients and provide them with the information they need to understand the problem and find a solution. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Theres the general support we all get to help us develop our careers, but the leaders here also work with your specific interests and talents. Programming of database, filter and batch. Be part of the team focused on delivering world-class hardware service through the Apple Store, Apple Authorized Service Providers, and Apple Repair Centers. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Caso continue recebendo esta mensagem, In Apple Retail, we help each other grow within our roles and beyond them. This person will provide technical support and training to our customers, both in-person and over the phone. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. message, please email Youll lead through inspiration, using our culture of open, honest feedback to help each team member grow and deliver exceptional customer experiences. IN-Technical Specialist - Jobs at Apple (IN) They may also move into management positions. Truth is, I feel great, too. This includes knowing how to use the tools and equipment they need to complete their work. Testing and data processing for tests. Some employers may accept candidates with a high school diploma or an associates degree. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Please enable Cookies and reload the page. Whether you work full-time or part-time, each customer conversation you have will make it clear: youre not just supporting technology. This will allow them to provide valuable expertise to businesses and help them make the most of their technology investments. Youll need to be flexible with your schedule. We are sorry for the inconvenience. When a customer needs assistance, you quickly assess their situation. Cupertino, CA. Technology specialists provide support services for technological systems, programs, and networks. Copyright 2023 Apple Inc. All rights reserved. naar Now, as a Senior Manager, Carissa is providing support and encouragement for her team members as they pursue their own path at Apple. Their skills are an asset to the company, as they assist in resolving technical issues concerning customer's accounts or company software infrastructure. At other times, you refer customers to support team members who get them up and running again. Find available Apple Store Support roles Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Onze Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Aydanos a proteger Glassdoor verificando que eres una persona real. Read A Technical Specialist job description and meaning. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. Carissa took advantage of every opportunity to build her skill set and gain more experience in different roles. Helping people grow in their own direction. Youre passionate about Apple, and you inspire and educate others about all that Apple has to offer. You thrive in a fast-paced environment, but always make time for meaningful connections. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Up front or behind the scenes, wherever you work in the Apple Store, youll have the chance to make a big difference for your customers, your team, and yourself. Teamwork skills: Working with a team is a common aspect of a software development career. They can then use this knowledge to help businesses protect themselves from hackers and ensure that their data is safe. William, Apple Store SpecialistShanghai, China. You guide and advise the customer, and help set up their new products. Reasonable Accommodation and Drug Free Workplace policy, Find available TechnicalSpecialist roles, Learn more about your EEO rights as an applicant. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . To make your professional growth even more valuable, we can help with tuition expenses for courses that support your career development at Apple. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Find available AppleCare Business Development roles. Giving back is an important part of the Apple community. About 57% of technical specialists have a bachelor's degree. Copyright 2022 Apple Inc. All rights reserved. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie enviando un correo electrnico a And thats our greatest strength. Please help us protect Glassdoor by verifying that you're a Apple Technical Specialist - Part-Time Job in Tigard, OR at Apple We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. If you love to learn and grow, theres no limit to the possibilities youll find in Apple Retail. I want them to know that solving their technical issue means as much to me as it does to them. To view your favourites, sign in with your Apple ID. Introduce people to the Apple products that help them do what they love in new ways. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. Apple really provides you with all the resources to succeed right now and throughout your career here. Technical Specialists may be required to travel to customer sites. Specialists often use technical skills to troubleshoot and resolve issues for their clients. The entire store team benefits from your commitment to providing the best care for customers. What does a Technology Specialist do? Role & Responsibilities Technical Specialist Resume Example - livecareer They evaluate technical programs, develop application designs and web pages, provide customer service for programs and applications, and train customers and staff in . All our team members get paid sick days, vacation days, and parental leave. By helping Apple maintain strong relationships with customers, you are instrumental to our success. scusiamo se questo pu causarti degli inconvenienti. Learn more (Opens in a new window) . We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. As businesses become more reliant on technology, the need for security professionals will continue to grow. Regardless of the situation, your communication skills can help you be an effective technician. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. When compared to other jobs, technical specialist careers are projected to have a growth rate described as "faster than average" at 10% from 2018 through 2028. You are hands-on, enjoy a challenge, and are naturally focused on planning and prioritization. As devices become more complex, so too does the software that runs them. Next up, shes planning on becoming a Technical Expert, and looking forward to adding new certifications and training programs to her skill set. The technical specialist's duties include providing technical assistance, solving customer service queries, and troubleshooting hardware and software issues. Some employers may prefer candidates who have completed some college courses. Learn more about your EEO rights as an applicant (Opens in a new window) . Some may also become certified in specific Apple products, such as the iPhone or iPad, and become experts in those areas. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Melissa is learning about more than technology. Certifications & Licenses: Certifications prove your skills and qualifications to current and potential employers. Be the voice of Apple, helping customers with live support by phone, chat, or email. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. Or you could make that all possible with work in training, communications, or leadership. That really motivated me. IN-Technical Specialist - Careers at Apple I came in with no tech experience and Im doing great, thanks to the training and my team.. United States Department of Labor. Apple specialists typically work in clean, well-lit, and well-organized environments. message, contactez-nous l'adresse Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Learn more about what it takes to succeed as a specialist, the skills you'll need to become one, and what you can expect on the job. para informarnos de que tienes problemas. Discover how you can make an impact: See our areas of work, worldwide locations, and opportunities for students. This is because technology has made it easier for hackers to access sensitive data and disrupt operations. Youll also build relationships with the local community and its businesses, creating an atmosphere where all are welcome. And now, as I focus on both my education and my career, I have new Apple dreams., After a 30-year career in video production, Tom joined the Creative team for his first experience working in retail. Disculpa Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. At Apple, base pay is one part of our total compensation package and is determined within a range. Those who are interested in technology may move into positions such as technical support manager, technical trainer, or technical writer. Thanks to her teams help and extra tech training, she got to know our products inside out. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Many locations have immediate openings for these positions. Discover even more benefits of doing what you love. The entire store team benefits from your commitment to providing the best care for customers. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. To become an Apple specialist, you need to have a strong technical knowledge of Apple products and software. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. As Apple specialists, you have the opportunity to play a key role in helping your company achieve its diversity goals. Retail - Careers at Apple Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. He also considers it a bonus that, while hes teaching others, he picks up new bits of knowledge along the way. . Thats what happens when you bring who you are to what you do. Come eager to listen and learn from your team, your mentors and your customers. You always meet, and at times exceed, your established performance goals. Apple benefits help further the well-being of our employees and their families in meaningful ways. Median Annual Salary: $41,104 ($19.76/hour) Discover even more benefits of doing what you love. Roles include Specialist, Expert, Pro, Operations Expert, Business Expert, and Business Pro. Technical Support Job Description Sample | Monster.com
technical specialist apple job description