Wisecars will process your cancellation refunds in 7 days. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. I am hoping the rental process is just as smooth. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. Some Car Rental Companies in some rental countries may also require an International Driving Permit. We will send you your rental voucher 48 hours before your pick-up time. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. Please keep in mind that any changes that you make to your booking will probably change the rental price. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. | Read 941-960 Reviews out of 10,894 To claim a refund, you will need to provide: The damage claim investigation process takes up to 28 calendar days. If you're 65 or older, you may have to pay a senior driver fee. Don't hesitate to call or contact us through support@wisecars.com if you need further help!Have a nice day.Kind regards,Rachel from Wisecars. To improve our service and website, we may use small data files known as Cookies. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Dear Thomas,Thank you for contacting us! Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. I rented a car in Campo Grande, Brazil through Wisecars. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. Your browser settings can be set to inform you before receiving a Cookie. Voice your opinion today and hear what 12,837 customers have already said. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. We appreciate you for bringing this to our attention. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. I reserved a vehicle with Wise Cars. However, you will not be entitled to a refund if: Please check if you provided the correct email address. Total lies and fabrication. a ha sak crows; manchester giants player salary; how to report copyright infringement to bighit Fill in your personal information and state what you wish to cancel or amend. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Sent elderly disabled wife from TX to Ontario, CA on a personal trip only for her to get to Fox rental counter and be denied a car due to not having a 'major credit card'. Easy to find, book and pay. Do you agree with Wisecars's 4-star rating? Were sorry to hear that you had a bad experience and we appreciate you bringing this matter to our attention. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. poochon puppies for sale in nebraska; Tags . We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. Stay away! We offer a price comparison of major and independent car rental suppliers around the world! Please note that certain Wisecars products such as the Cancellation Protection (extends the cancellation window up to 2h before the pick-up) or the Wisecars Protection Package are non-refundable as per our Terms of Service accepted by you during the booking process. Your voucher will clearly state the address of your vehicle supplier. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. I can see that an agent already took your call to modify your booking. We at Wisecars put together a list of the most important information travelers often miss. They were offering all sorts of extras to which I said no, Ie pay for toll roads and what I thought was extra insurance and roadside assistance. When I wanted to pick up my rental car in Las Vegas, I showed up with a debit card instead of a credit card.This was clearly my fault and legally, Wisecars would not have been obliged to reimburse me with anything.But since the actual rental company Fox Cars confirmed that they will not charge Wisecars for anything, Wisecars agreed to re-imburse me with a 75% voucher, valid for 2 years.The 25% held back were to cover their administrative costs, which I totally accept.In all my communication I would like to mention Joana for an outstanding customer service - quick & useful answers and very friendly.To sum this up: based on this good experience (with Joana) after the issues I myself have caused, I will certainly book again with Wisecars and I can only recommend Wisecars. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. Dear Roberto,Thank you for sharing your opinion with the community!We're thrilled to hear that Eduardo could quickly resolve your issue, don't hesitate to contact us through support@wisecars.com or give us another call if you need further assistance.Have a nice day!Kind regards,Rachel from Wisecars. Read more from https://www.wisecars.com/en-us/reviews. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products . Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. Worst car hire company i have used in over 40 years of travelling around the world. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. We will pass along the kind words to Dominik.Have a nice day!Kind regards,Rachel from Wisecars. Categories . Dollar charged me for all taxes (about 40% over what had already been paid) and Wisecars have not been able to resolve the issue in the past three weeks. I advised this was not how it was said to me! Hello!Thank you for sharing your customer service experience with us. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. When you return your car, the car rental company will check it, and charge you for any damages. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. They said it says credit card and since the wife did not follow those instructions they consider it a no show and therefore NO REFUND.This is classic Rip-Off 101 and I hope the feds or BBB brings legal action to help vulnerable consumers or shut this company down. We use dedicated people and clever technology to safeguard our platform. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. I bought the extra protection package and have had the biggest run around getting them to cover a $200 bumper repair. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. Please inform the car rental company straight away if your rental car gets damaged. We can accept no further responsibility when there is no out-of-hours service available. Expired or provisional licences will not be accepted. If not, you will need to purchase the cover at the car rental company counter. Any additional charges will need to be paid at the rental counter in the local currency. received payment confirmation immediately after booking. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Check out what 12,974 people have written so far, and share your own experience. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. Dear Herr,Thank you for sharing with the community this amazing feedback!We're sorry to hear you could not pick up the car due to not having the required documents. Replies to negative reviews in < 24 hours. In this case, you can present proof of your own coverage with your credit card or purchase it at the pick-up. We also ensure all reviews are published without moderation. If you are late for your pick-up, you could lose your car. Wisecars does not own or operate any Car Rental Companies. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. When you rent a car, you will usually need deductiblecoverage. We're sorry to hear you were charged extra at the pick-up. All related documentation must be kept if an insurance claim is submitted. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. Companies can ask for reviews via automatic invitations. Re: Wisecars car rentals 3 years ago Save Avoid them! Hello!Thank you for the kind message.We're more than happy to hear that you were pleased with the interaction with one of our agents. stefani schaefer friends. Dear Mark,Thank you for your kind message!I'm glad to hear the rental process went smoothly and you're satisfied with Eduardo's assistance. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. we have not traveled yet so will report after our trip. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Expect them to scam you out of your money. Emilio in the car pick-up area was especially helpful - thanks Emilio. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. price was great. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. Booking was very easy and detailed, will add a supplemental review after rental is complete. You make me feel trusted and relaxed knowing you're always support your customers. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Please note that certain Wisecars products such as the Cancellation Protection (extends the cancellation window up to 2h before the pick-up) or the Wisecars Protection Package are non-refundable as per our Terms of Service accepted by you during the booking process.Unfortunately, it is hard to comment further on this situation as I could not find your booking. One of our helpful agents will be in contact with you to address the request. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Ease of booking and finding a much cheaper rental was a definite PLUS! I booked a car through their website for an airport pick-up. Please note, it is your responsibility to provide all the above-mentioned documents. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. Check out what 12,961 people have written so far, and share your own experience. Your contract for car rental will be between you and the Car Rental Company. Overview Wisecars has a rating of 3.48 stars from 69 reviews, indicating that most customers are generally satisfied with their purchases. My apologies for any misunderstanding.Regards,Rachel from Wisecars. You're a credit to the business! Service 40 Value 40 Shipping 20 Returns 28 Quality 34 Wisecars Protection Package ensures that you are protected should anything go wrong. If you choose to pay for the service using a credit card, your credit card details are not stored by us. Within 20 minutes I had them.Great service ! Powered by, We use cookies to give you the best experience. Formule de protection de Wisecars (rserve aux rsidents des Etats-Unis louant une voiture aux Etats-Unis) La formule de protection de Wisecars garantit votre protection en cas de problme. The Car Rental Company must give its consent to repairs and replacements. The use of our website signifies your acceptance of these Terms of Service. Several positive reviews for Wisecars have been found on various review sites. By using our website, we assume you agree to our. Read more from https://www.wisecars.com/en-us/reviews. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. However, please keep in mind that any changes that you make to your booking will probably change the rental price. doug foster architect aylesburyikos andalusia frescoikos andalusia fresco This information must be sent via email and give Wisecars the relevant details of the incident. magpul flat dark earth handguardikos andalusia frescoikos andalusia fresco But since the actual rental company Fox Cars confirmed that they will not charge Wisecars for anything, Wisecars agreed to re-imburse me with a 75% voucher, valid for 2 years. Thank you very much Dominik for all your support this morning. My apologies for any inconvenience. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. Wisecars does not own any physical locations or offices. I called Avis, and once I got through to a person, I was able to confirm that my WiseCars reservation made it through to them. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. Such an easy booking experience, had to call because age was wrong and had a very pleasant talk and a few laughs with Eduardo. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. In that case, the special cancellation terms are presented during booking. site was very user friendly. Just hours before my flight and they responded me on time to have all information that I will need for my trip. Wisecars is an online car rental broker offering: - Car rental deal comparison - Customer support - Car rental coverages for Wisecars bookings. Please keep in mind that inclusions may differ between car rental companies. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. All this experience and expertise is aimed to ensure you get the best experience. Dear Edgar,Thank you for taking the time to share your feedback with us!We're thrilled to hear we could respond to your query in a timely manner and the issue was resolved.Have a nice day!Kind regards,Rachel from Wisecars. Total malpractice. Please note, it is your responsibility to provide all the above-mentioned documents. I was then advised of charges If there was damaged to the car or an accident etc to which I agreed and signed for. Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. Reviewers satisfied with Wisecars most frequently mention customer service, and rental process. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. However, this is not true. Took out Excess Protection cover and had to make claim. As with any amendments, just scroll down to the bottom of this page and create a support ticket. Excellant servies, meeting demand, every thing was ok, and special thanks for support team due the speed in answer any thing. If you require additional drivers, please include them in your booking request. Amendments can only be made up to 48 hours before the pick-up time. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products . I will point out no damage or claims were needed! Still no refund. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. 2023 Wisecars. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. Find out how we combat fake reviews. If that's the case, our team will investigate the situation and you will be refunded the extra charge.Unfortunately, it is hard to comment on this situation as I could not find your booking. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. If additional information is required, the process may be extended for another 28 calendar days. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. Just booked a car through Wisecars,Was very some and the operator who I spoke to Dominik B was very knowledgeable and guided me through the process of the stuff that is required when hiring a car. You may also add additional drivers at the rental counter when you pick up your car. Im from Puerto Rico my experience was awsome got a real good deal on a 14 day rental to travek from nevada to california and back. Looking forward to a great car rental experience. This rental booking was a breeze. . For May 8th. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. He is a very good representative for your business! If you have any questions, please feel free to contact us. Here are 8 tips for writing great reviews. At the airport, the vendor failed to deliver the car and we had to scramble to make alternate arrangements, while traveling with an infant. You can amend your booking information or cancel your booking in a few simple steps. | Read 10,941-10,953 Reviews out of 10,953 See the full list of exclusions under section Deductible Protection Products will not cover. susan mcdonald attorney zanesville; scrub top pattern spotlight Open menu. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in. Im very sorry to hear that you had a bad experience. For an upcoming trip a month in advance. You can also find your pick-up time on the confirmation email we sent you or on your MyWisecars account. DeductibleProtection covers up to EUR 1000 of your deductible. I called the vendor directly, and they confirmed the funds are sitting with Wisecars.com. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. You will find the telephone number in the Car Rental Agreement. sydney swans goal scorers; 75560197331a538390a79284e851fe0a1f4 2023 ford maverick forum Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. Cancellation Protection can be purchased only at the time of booking and is not refundable. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. The booking process was quick and easy, and I appreciated the transparency in pricing. Powered by, We use cookies to give you the best experience. With Wisecars Protection Package: you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; Best car rental deals guaranteed. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. It stated, nothing more to pay. If you cannot find the confirmation email, please contact us via our website. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. Wisecars will inform the complaint submitter on how to proceed if needed. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. If additional information is required, the process may be extended for another 28 calendar days. Kushal Patel. Please note, we only delete personal data on the request of the individual. Please reach out to support@wisecars.com for assistance.I sincerely apologize for the inconvenience.UPDATE:One of our agents has sent you a refund form for the extra taxes and fees which were supposed to be included in the pre-paid rate. When picking up the car, every driver must present their licence. Will definitely use Wisecars again for future travel needs. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Hier wre Platz fr Eure Musikgruppe; Mnchner Schmankerl Musi; top 10,000 bitcoin addresses. Wisecars believes in protecting your privacy. Wise Car RentalSTAY AWAY. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. Only when all documents are present and severe negligence can be excluded, a refund will be processed. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. American Express is NOT accepted. I would like to clarify that adding Roadside Assistance and Tolls is not mandatory.Unfortunately, we are unable to refund you for any extras accepted by you at the counter. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. At the car rental pick up, I was requested to pay a total of BRL 2,643.48. Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. Wisecars does not store credit card details. $30. Do you agree with Wisecars's TrustScore? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If you do not agree with any part of them, you must not proceed with your booking.
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wisecars protection package